RAKAPA FAKARAUFON
Suva
Summary
Well-organized team player committed to guest satisfaction.
Offering can-do attitude and willingness to learn in housekeeping environment. Brings understanding of cleanliness standards and ability to quickly adapt to new cleaning techniques and routines. Ready to use and develop organizational and time management skills in Housekeeping Coodinator role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Laundry Attendant
Crown Melbourne
10.2022 - 01.2024
- Avoided shortages by keeping proper amount of linen ready and available to disperse to guest rooms
- Operated industrial laundry machines
- Adhered to all health and safety regulations regarding the handling of chemicals
Resort Functions Attendant
Cable Beach Club Resort & Spa
04.2021 - 08.2022
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Managed inventory of supplies, ensuring all necessary items were always available for guest use.
- Facilitated smooth operation of events by setting up venues according to specific requirements.
Food and Beverage Attendan
Cable Beach Resort And Spa
04.2020 - 08.2022
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Managed the bar by preparing cocktails, mocktails and other beverages.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Housekeeping Room Attendant
Cable Beach Resort And Spa
03.2017 - 08.2019
- Interacted pleasantly with clients and guests when performing daily duties
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents
- Reported guest issues, safety and maintenance concerns immediately to supervisor
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Providing Turn Down services for guests
Customer Service Representative Agent
Mindpearl
12.2018 - 06.2019
- Answered inbound calls, chats and emails to facilitate customer service
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Answered incoming telephone calls to provide store, products and services information
Education
Certificate In Bussiness -
12.2024
Servicepro International Tourism And Hospitality Certificate -
Servicepro International
12.2015
Skills
- Guest Services
- Inventory Management
- Beverage Preparation
- Deep cleaning protocols
- Housekeeping
- Phone Etiquette
- Mini-bar replenishment
- Chemical safety knowledge
- Sanitization procedures
- Linen replacement
Certification
- Mindpearl Customer Service Reservation Training, 2019
- Servicepro International Tourism And Hospitality Certificate.
- Cable Beach Resort And Spa First Aid Training Certificate, 2019
- Cable Beach Resort And Spa 1 Year Service Recognition Award.
- Crown Melbourne Laundry Star of the Month Award
- Responsible Service Of Alcohol Online Certificate
- Australia Hospitality and Tourism First Aid Training
Hobbies and Interests
- Reading
- Volleyball
- Movies
- Hanging out with family and friends
Timeline
Laundry Attendant
Crown Melbourne
10.2022 - 01.2024
Resort Functions Attendant
Cable Beach Club Resort & Spa
04.2021 - 08.2022
Food and Beverage Attendan
Cable Beach Resort And Spa
04.2020 - 08.2022
Customer Service Representative Agent
Mindpearl
12.2018 - 06.2019
Housekeeping Room Attendant
Cable Beach Resort And Spa
03.2017 - 08.2019
Servicepro International Tourism And Hospitality Certificate -
Servicepro International
- Mindpearl Customer Service Reservation Training, 2019
- Servicepro International Tourism And Hospitality Certificate.
- Cable Beach Resort And Spa First Aid Training Certificate, 2019
- Cable Beach Resort And Spa 1 Year Service Recognition Award.
- Crown Melbourne Laundry Star of the Month Award
- Responsible Service Of Alcohol Online Certificate
- Australia Hospitality and Tourism First Aid Training
Certificate In Bussiness -
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