Aashiyana Kumar
Taupaki ,Auckland
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Operations Manager
CVS
Washington, USA
07.2023 - 04.2025
- Banking - Cash & eftpos processes made daily/Yearly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Delegated work to staff, setting priorities and goals.
- Addressed customer concerns with suitable solutions.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed recruitment, hiring, and training of new staff members.
- Manage a shared inbox.
Lead Technician
Walmart Pharmacy
Washington, USA
01.2022 - 07.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Entered prescription information into computer databases.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Operated cash registers to accept payments from customers.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Answered telephones to respond to questions or requests.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted weekly meetings with department staff members.
- Participated in regular staff meetings to discuss store goals and objectives.
- Ensuring the weekly roster is complete 2 weeks in advance.
Casual Retail Assistant
COACH OUTLET
Washington, USA
01.2022 - 06.2024
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed payments using cash register, credit card machine and POS system.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
- Performed regular inventory checks to ensure accurate stock control.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Assisted in setting up promotional displays, signage and window displays.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Participated in team meetings to discuss sales goals and strategies.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Handled customer inquiries, complaints, and returns efficiently.
- Answered phones promptly and directed calls appropriately.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Customer Service (work experience)
WAREHOUSE STATIONERY
Henderson, AKL
01.2020 - 12.2020
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers with locating merchandise within the store.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Complied with all health and safety regulations while performing job duties.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Informed customers of in-store promotions or pricing specials.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Answered phone calls to assist customers with questions and orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained cleanliness and presentation of stock room and production floor.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Skills
- Ability to understand/achieve KPI'S
- Point of sale systems proficiency
- Management
- Proficient in Microsoft office
- Excel
- PowerPoint
- Staff Training
- Efficient Problem Solving
- Ability to work independently without supervision
- Able to commit and ensure daily tasks are completed in a timely fashion
- Excellent customer service skills
- Team building/leadership
- Health and safety compliance
- Resolving customer issues
- Strong teamwork
- Money handling
Accomplishments
- NCEA Level 1-3
- New Zealand certificate study and employment pathways level 4 (Health)
- Drivers License
- First aid certificate
- Health & Safety certificate
- Service IQ Certificate
- Pharmacy Technician license (USA)
References
All references can be provided on request.
Timeline
Operations Manager
CVS
07.2023 - 04.2025
Lead Technician
Walmart Pharmacy
01.2022 - 07.2023
Casual Retail Assistant
COACH OUTLET
01.2022 - 06.2024
Customer Service (work experience)
WAREHOUSE STATIONERY
01.2020 - 12.2020