Abdul Sharukh
IT Support Technician
Nausori,Central Division
Summary
Motivated Support Technician ready to leverage 8 years of experience in the IT Support field. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Enthusiastic about training users and resolving problems to maximize team productivity. Analytical thinker accustomed to quickly and accurately diagnosing and repairing technical issues.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
IT Support Technician
International School Suva
Suva
05.2015 - Current
- Configured hardware, devices and software to set up work stations for employees and students.
- Google Workspace and Microsoft Active Directory administration and management.
- In charge of specialized projects such as campus ID cards, student assessments, RFID solutions.
- Asset/Inventory management, updating and stock take.
- Level 1 & 2 support for Laptops, Desktops, Printers, Projectors, WIFI and other technology around campus.
- Updated documentation and produced reports.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Assisted in product procurement and liaised with multiple vendors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Trained users on how to operate components and systems.
Food Process Worker
FMF Food Limited
Suva
12.2014 - 02.2015
- Loaded raw ingredients into appropriate equipment.
- Removed products from line that did not meet quality standards.
- Prepared component materials and placed onto belts or inside containers on manufacturing lines.
- Built and packed boxes for shipment.
IT Consultant
Tint Factory Fiji
Suva
06.2013 - 12.2014
- Implemented and managed operating systems and software, CCTV and invoicing applications.
- Recommended and installed upgrades.
- Trained staff on how to use certain devices and applications.
- Provided technical support to end users.
- Logo and branding creation.
Education
Diploma in Information Technology (Networking) - Information Technology
Fiji National University
Samabula, Suva 03.2013 - 12.2014
Diploma in Information Technology (Networking) - Information Technology
TAFE Western Sydney Institute
Samabula, Suva 03.2013 - 12.2014
Skills
Help Desk Operations
Peripheral Repair
Mobile Device Deployment
Application installations
AV installation
Mobile fleet management
Software deployment management
Wireless Networking
Web Security
Operating system testing
Virus and malware prevention
Technical Analysis
Project Management
PC refurbishment
Computer imaging
Email account set up
Inventory management
Help desk support
Hardware and software installation
Technical Support
Desktop and laptop installations
Certification
Google IT Support Professional Certificate
Timeline
Barracuda Web Security Gateway
10-2022
Google Professional Workspace Administrator
09-2022
Fortinet NSE1, NSE2, NSE3
09-2022
Project Management Principals and Practices
09-2022
Google IT Support Professional Certificate
06-2022
Google Certified Educator Level 1
04-2022
IT Support Technician
International School Suva
05.2015 - Current
Food Process Worker
FMF Food Limited
12.2014 - 02.2015
IT Consultant
Tint Factory Fiji
06.2013 - 12.2014
Diploma in Information Technology (Networking) - Information Technology
Fiji National University
03.2013 - 12.2014
Diploma in Information Technology (Networking) - Information Technology
TAFE Western Sydney Institute
03.2013 - 12.2014