Abhijeet Singh
Rakiraki,C
Summary
Conscientious Customer Service Officer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Customer Teller/ Customer Service Officer
Fiji Revenue and Customs Service
11.2016 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted call-in customers with questions and orders.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Completed data entry to record call notes, suggestions and questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Commerce - Accounting And Finance
Fiji National University
Lautoka 02.2012 - 12.2015
Post Graduate Diploma in Accounting - Accounting
Fiji National University
Nasinu Campus 05.2018 - 05.2020
Master of Commerce - Accounting
Fiji National University
Nasinu Campus 02.2021 - Current
Skills
Customer service-focused
Socialising
Used to mix around with people and make good friends with them.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Master of Commerce - Accounting
Fiji National University
02.2021 - Current
Post Graduate Diploma in Accounting - Accounting
Fiji National University
05.2018 - 05.2020
Customer Teller/ Customer Service Officer
Fiji Revenue and Customs Service
11.2016 - Current
Bachelor of Commerce - Accounting And Finance
Fiji National University
02.2012 - 12.2015
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