Abhijeet Singh
Rakiraki,C
Summary
Conscientious Customer Service Officer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Customer Teller/ Customer Service Officer
Fiji Revenue and Customs Service
11.2016 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted call-in customers with questions and orders.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Completed data entry to record call notes, suggestions and questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Commerce - Accounting And Finance
Fiji National University
Lautoka 02.2012 - 12.2015
Post Graduate Diploma in Accounting - Accounting
Fiji National University
Nasinu Campus 05.2018 - 05.2020
Master of Commerce - Accounting
Fiji National University
Nasinu Campus 02.2021 - Current
Skills
Customer service-focused
High-quality customer service
Customer service professional
Socialising
Used to mix around with people and make good friends with them.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Master of Commerce - Accounting
Fiji National University
02.2021 - Current
Post Graduate Diploma in Accounting - Accounting
Fiji National University
05.2018 - 05.2020
Customer Teller/ Customer Service Officer
Fiji Revenue and Customs Service
11.2016 - Current
Bachelor of Commerce - Accounting And Finance
Fiji National University
02.2012 - 12.2015