Open To Work
Adeep Narayan Sharma
Bhikhabhai & Company Ltd
Suva
Work Preference
Desired Job Title
Assistant Sales & Operations ManagerTeam LeaderSales RepresentativeManager
Important To Me
Career advancementWork from home option
18
years of professional experience
Dedicated and service-oriented professional with over 15 years of experience in customer service, operations management, stakeholder engagement, team leadership, and relationship management. Demonstrated ability to provide professional guidance, support diverse individuals, resolve complex enquiries, and coordinate activities in fast-paced environments. Strong organizational, communication, and problem-solving skills with a commitment to delivering positive service outcomes. Currently pursuing a Professional Diploma in Business Management at The University of the South Pacific, providing valuable insight into the tertiary education environment and student experience.
Work History
Assistant Sales & Operations Manager
2 Years- Lead and support the sales team, leveraging product knowledge to drive effective operations.
- Manage a high-performing sales support team, consistently achieving daily sales targets.
- Collaborate with executive leadership to align sales strategies with business objectives.
- Build and maintain a world-class sales culture through coaching and performance management.
- Analyze performance metrics to identify coaching opportunities and improve team effectiveness.
- Control and optimize sales operations expenses to meet gross margin goals.
- Develop and implement new processes to enhance team efficiency. (OJT, SOP, KPIs)
- Collaborate with Product Development, Production, and QA teams to drive customer acquisition and retention.
- Work with marketing agencies to boost brand visibility in the Retail & Tourism sectors.
- Prepare and deliver accurate sales Forecasts, Budget reports, and presentations.
- Provide professional guidance and support to customers and stakeholders, ensuring positive experiences and timely resolution of enquiries.
- Coordinate training sessions, promotional events, and stakeholder engagement activities.
- Maintain accurate records, reports, and documentation while meeting strict deadlines.
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
- Manage multiple priorities simultaneously while maintaining high standards of professionalism and service.
Team Leader
8 Years 8 Months- Motivated and enhanced overall team performance, ensuring alignment with company values.
- Supported recruitment and onboarding of new team members.
- Delivered monthly management reports and contributed to executive decision-making.
- Supported staff development through coaching, mentoring, and onboarding programmes.
- Assisted individuals with queries, concerns, and performance improvement plans.
- Coordinated team activities, meetings, and operational events.
- Developed strong relationships across departments to ensure successful outcomes.
Sales Representative
1 Year- Maximized sales opportunities to achieve company targets and KPIs.
- Managed territory routing, cycle activities, and retail assessments.
- Ensured product availability, visibility, and compliance with planograms.
- Built strong retailer relationships and optimized inventory management.
Manager
6 Years 10 Months- Managed daily shop operations, food costing, and inventory control.
- Trained staff and managers, conducted stock takes, and managed POS and banking.
- Delivered exceptional customer service and ensured compliance with company standards.
Education
Professional Diploma - Business Management
- In Progress
- COURSE TITLE CAMPUS COURSE_MODE GRADE
- CEB61 BUSINESS ETHICS & LEADERSHIP Laucala Blended B+
- CEB62 STRATEGIC PLANNING & RISK MGMN Laucala Blended A
- CEB67 MARKETING & SALES MANAGEMENT Laucala Blended A
- CEB68 FINANCIAL MANAGEMENT Laucala Blended A+
Fiji Seventh Form Examination
Applied Computing - Business Studies
OHS Module III & IV
Short Courses
Operational Leadership, Management Roles & Responsibilities, Process Mapping, The Supervisor, Leadership & Exceptional Customer Service.
Advanced Culinary Skills
Fiji School Leaving Examination
Skills
Customer Service
Stakeholder & Relationship Management
Admissions & Enrolment Support
Communication & Interpersonal Skills
Event Planning & Coordination
Complaint Resolution & Problem Solving
Team Collaboration
Diversity & Inclusion Awareness
Records & Data Management
Time Management & Organization
Professional Judgement & Confidentiality
Training & Staff Development
Reporting & Administration
Leadership & Coaching
Problem-solving
Team leadership
Operations management
Operational efficiency
Decision-making
Employee relations and conflict resolution
Planning and implementation
Staff training
Staff management
Inventory management
Management
Operations oversight
Policies and procedures implementation
Performance monitoring
Employee motivation
Staff development
Customer relationship management
MS office
Maintaining compliance
Goal setting
Interpersonal communication
Client relationships
Inventory control
Workflow optimization
Strategic planning
Project management abilities
Project leadership
Process improvement
Performance management
Health and safety compliance
Regulatory compliance
Workforce management
Continuous improvements
Superb time management skills
Customer relationship management (CRM)
Invoice processing
KPI tracking
Cost reduction
Work flow planning
Business administration
Budget development and management
Data analysis
Forecasting and scheduling
P&L management
Financial management
Accomplishments
- Long Serving Staff Award
- Best Manager of the Year
- Outstanding Leadership Award
- Employee of the Year Award
- Improved Team of the Year
- New Team Leader of the Year
- Mr. Personality of the Year Award
- Employee of the Year Award.
Additional Relevant Experience
- Extensive experience delivering customer-focused services and support.
- Proven ability to build trust and maintain positive relationships with individuals from diverse cultural and professional backgrounds.
- Experienced in coordinating events, training programs, promotional activities, and stakeholder engagement initiatives.
- Strong administrative capability with experience in report preparation, record management, scheduling, and planning.
- Demonstrated ability to work under pressure while maintaining accuracy, confidentiality, and professionalism.
- Current University of the South Pacific student, providing direct understanding of tertiary education and student experiences.
Timeline
Assistant Sales & Operations Manager
Bhikhabhai & Company Ltd
07.2024 - CurrentRead More
Sales Representative
British American Tobacco
06.2019 - 06.2020Read More
Team Leader
Bhikhabhai & Company Ltd
10.2015 - 06.2024Read More
Manager
Chicken Express Fiji Ltd
08.2008 - 06.2015Read More
Khalsa College
Fiji School Leaving Examination
Read More
FNU
Advanced Culinary Skills
Read More
Prime Vision
Short Courses
Read More
FNU
OHS Module III & IV
Read More
FNU
Applied Computing from Business Studies
Read More
Khalsa College
Fiji Seventh Form Examination
Read More
USP
Professional Diploma from Business Management
Read More