Summary
Overview
Work history
Education
Skills
Websites
Languages
Affiliations
Accomplishments
Referee 1
Referee 2
Timeline
Generic
Adi Alisi Druavesi Waqainabete

Adi Alisi Druavesi Waqainabete

Suva,Fiji

Summary

With a dynamic blend of analytical acumen, creative thinking, and hands-on expertise across administration, finance, hospitality, and design, brings a well-rounded, solution-focused approach to every professional challenge. Known for leadership, adaptability, and meticulous attention to detail, excelled in managing complex projects, streamlining operations, and enhancing customer experiences. Proficient with industry-standard tools, deep understanding of compliance and logistics, and refined interpersonal skills enable the ability to thrive in fast-paced environments while maintaining a high standard of professionalism and integrity. Driven professional with talent for customer service and team coordination. Possesses strong communication and problem-solving skills, with background in hospitality and sales. Aims to enhance reservation processes and improve guest satisfaction. Attentive individual working proactively and responsively to meet customer needs. Retains knowledge for helpful, informative service advice. Meticulous and methodical to achieve tasks to instruction.

Overview

10
10
years of professional experience
11
11
years of post-secondary education

Work history

Reservations Team Leader

Mindpearl Company Limited
Suva, Central
07.2022 - 05.2025

Job Description includes but is not limited to the following.

  • Oversaw reservations and issue resolution, ensuring operational continuity.
  • Enhanced booking accuracy through system refinements.
  • Contributed to team performance via training support and coordination.
  • Maintained 10:9 call-to-CSAT ratio, aligning with performance targets.
  • Facilitated corporate bookings and applied upselling strategies.
  • Upheld service quality standards during peak periods to optimize efficiency

Graphic Designer & Owner

WJ Media Productions
Suva, Central
01.2021 - 05.2025

Job Description included the following but not limited to the following.

  • Designed visual content for print and digital media, adhering to brand guidelines.
  • Executed and established photography, video editing, and livestream direction with technical accuracy.
  • Supported full production cycle, from concept development to final delivery.
  • Ensured visual clarity and consistency across platforms.
  • Contributed to engaging multimedia campaigns through design and storytelling.
  • Viewing at 52K per stream provided the right graphics and marketing.

Data Entry Clerk

Supervisor of Elections, Fiji Elections Office
Suva, Central
02.2021 - 05.2022

Job description includes but is not limited to the following.

  • Entered and verified election-related data with focus on accuracy and compliance.
  • Supported document preparation and maintained structured filing systems.
  • Established and upheld data confidentiality standards in line with regulatory guidelines.
  • Delivered clerical support to enhance office efficiency and internal coordination.
  • Contributed to streamlined workflows during high-volume election periods

Accounts & Administration Officer

University of the South Pacific
Suva, Central
05.2020 - 12.2020

Job description includes but is not limited to the following.

  • Processed payment collections and student fees with precision to support financial operations.
  • Maintained and organized filing systems, ensuring efficient record management.
  • Resolved routine billing inquiries to facilitate seamless departmental workflow.
  • Established reliable processes to support accuracy and operational continuity within accounts

Accounts & Administration Officer

Anthony Ho Accounting & Taxation Firm
Suva, Central
02.2020 - 04.2020

Job description includes but are not limited to the following.

  • Managed payroll, billing, and filing systems with emphasis on tax lodgments and FIRCA compliance.
  • Ensured timely, accurate tax submissions by coordinating documentation and client liaison.
  • Executed collections and maintained clear client and internal communications via email.
  • Conducted bank runs and provided comprehensive administrative support to optimize office workflow.
  • Established efficient processes to enhance regulatory compliance and operational effectiveness.
  • Developed in-depth knowledge of taxation procedures and accounting regulatory standards

Accounts & Administration Officer

Asia Pacific Engineering Limited
Suva, Central
01.2019 - 12.2019

Job description includes but is not limited to the following.

  • Managed administrative support for steel export-import operations, ensuring strict FIRCA compliance.
  • Coordinated accurate preparation and submission of customs and trade documentation.
  • Liaised effectively with customs authorities and internal teams to expedite shipment clearance.
  • Oversaw billing, collections, and maintained detailed records to ensure financial accuracy.
  • Facilitated communication and assisted with financial transactions to optimize operational flow.
  • Established robust processes enhancing customs administration and regulatory adherence

Accounts & Administration Officer

KK & Associates (Tax Agency)
Suva, Central
10.2016 - 10.2018

Job description includes but is not limited to the following;

  • Established expertise in tax administration, ensuring accurate lodgement of client tax returns.
  • Managed client records and coordinated payments with meticulous account reconciliation.
  • Maintained strict confidentiality and compliance with regulatory financial standards.
  • Communicated complex tax information effectively to clients, enhancing client relations.
  • Collaborated to streamline workflows, improving accuracy and timeliness in tax reporting.
  • Contributed to process improvements supporting efficient taxation and financial administration

Accounts & Administration Officer

Pro- Systems (Pacific) Limited
Suva, Fiji
10.2016 - 10.2018

Job description includes but is not limited to the following.

  • Managed payroll, billing, and organized filing systems within accounting software firm.
  • Maintained efficient email correspondence, ensuring timely communication with clients and teams.
  • Oversaw collections and conducted regular bank runs to support seamless financial operations.
  • Provided executive support through personal assistant duties and administrative task management.
  • Established accurate and efficient administrative processes to enhance operational success.
  • Developed comprehensive knowledge of accounting functions and administrative coordination

Communications Officer

Methodist Church of Fiji
Suva, Central
10.2015 - 12.2015

Job description includes but is not limited to the following.

  • Supported management of correspondence and facilitated effective internal and external communications.
  • Assisted in coordinating events and community outreach initiatives, enhancing engagement efforts.
  • Maintained accurate records and contributed to updates across digital platforms.
  • Established foundational experience in communication within faith-based organizational context

Education

Certificate of Higher Education - Administrative Assistance

Allison Online College
Suva
01.2022 - 04.2022

Certificate of Higher Education - Procurement & Logistics

Disaster Management
Suva, Central
01.2022 - 04.2022

Diploma of Higher Education - Accounting

University of The South Pacific
Suva
01.2020 - 12.2020

Certificate of Higher Education - Linguistics & Creative Arts

Universitas Wijaya Kusuma
01.2016 - 12.2016

Bachelor of Arts - Journalism

University of The South Pacific
Suva
07.2012 - 06.2015

Certificate of Higher Education - Computerized Accounting

Pacific NZPTC
01.2012 - 05.2012

Certificate IV in Graphic Design - Graphic Design

Fiji National University
01.2011 - 09.2011

Fiji Seventh Form Examination - Technical Science

ADI CAKOBAU SCHOOL
01.2006 - 12.2010

Skills

Communication & Interpersonal Leadership & Management Finance & Accounting Software & Technical Tools Hospitality & Travel Inventory, Logistics & Operations Compliance, Legal & Safety Design, Media & Creative Administrative & Office Support

  • Exceptional Communication
    Enables clear, professional interactions with clients, teams, and stakeholders
  • Project Management
    Demonstrates ability to coordinate tasks, meet deadlines, and manage resources efficiently
  • Analytical Reasoning
    Valuable for solving problems, making decisions, and interpreting data
  • Customer Service Orientation
    Key in any customer-facing or support role—drives satisfaction and retention
  • Microsoft Office Suite Proficiency (Excel, Word, Outlook, PowerPoint)
    Essential technical skill in almost every modern office environment
  • Accounts Payable and Receivable (AP/AR)
    A sought-after financial skill, useful in finance, admin, and operations roles
  • Time Management
    Shows reliability, productivity, and ability to prioritize under pressure
  • CRM Systems (Salesforce, StudioCloud, Opera 3, Sequoia)
    Technical skill that enhances efficiency and customer relationship handling

Languages

English
Proficient (C2)
Fijian
Native
Hindi
Elementary
Indonesian
Elementary
French
Beginner

Affiliations

  • Photography
  • Digital illustration or painting
  • DIY crafts or home decor – Upcycling, woodwork, or resin art
  • Creative writing or journaling
  • Learning a new language
  • Coding or app development
  • Yoga or Pilates
  • Gardening or urban farming
  • Kayaking or paddleboarding
  • Volunteering – Animal shelters, food banks, or mentoring

Accomplishments

  • Awarded for Excellence in Quality for consistently upholding and exceeding operational standards.
  • Recipient of the IACS Scholarship, recognizing academic merit and potential in professional development.
  • Promoted to Team Leader within one year at a Customer Care Consultancy, demonstrating rapid career progression and leadership potential.
  • Recognized for Outstanding Customer Service, acknowledged for delivering exceptional support and enhancing client satisfaction.
  • Consistently Achieved Top-Tier CSAT Metrics, reflecting sustained excellence in customer engagement and satisfaction.
  • Commended for Exemplary Attendance, showcasing reliability and strong work ethic.
  • Appreciated for Overtime Commitment and Flexibility, contributing to team goals with dedication and adaptability.

Referee 1

Mr. Mesake Dawai
Manager, Legal Department – Supervisor of Elections Office, Suva
Phone: +679 890 7890
Relationship: Direct Supervisor during my tenure as Data Entry Clerk

Referee 2

Mr. Pita Waqatairewa
Operations Manager, Qantas – Mindpearl Fiji
Email: pita.waqatairewa@mindpearl.com
Phone: +679 943 3874
Relationship: Direct Manager during my roles as Customer Care Consultant and Team Leader

Timeline

Reservations Team Leader

Mindpearl Company Limited
07.2022 - 05.2025

Certificate of Higher Education - Administrative Assistance

Allison Online College
01.2022 - 04.2022

Certificate of Higher Education - Procurement & Logistics

Disaster Management
01.2022 - 04.2022

Data Entry Clerk

Supervisor of Elections, Fiji Elections Office
02.2021 - 05.2022

Graphic Designer & Owner

WJ Media Productions
01.2021 - 05.2025

Accounts & Administration Officer

University of the South Pacific
05.2020 - 12.2020

Accounts & Administration Officer

Anthony Ho Accounting & Taxation Firm
02.2020 - 04.2020

Diploma of Higher Education - Accounting

University of The South Pacific
01.2020 - 12.2020

Accounts & Administration Officer

Asia Pacific Engineering Limited
01.2019 - 12.2019

Accounts & Administration Officer

KK & Associates (Tax Agency)
10.2016 - 10.2018

Accounts & Administration Officer

Pro- Systems (Pacific) Limited
10.2016 - 10.2018

Certificate of Higher Education - Linguistics & Creative Arts

Universitas Wijaya Kusuma
01.2016 - 12.2016

Communications Officer

Methodist Church of Fiji
10.2015 - 12.2015

Bachelor of Arts - Journalism

University of The South Pacific
07.2012 - 06.2015

Certificate of Higher Education - Computerized Accounting

Pacific NZPTC
01.2012 - 05.2012

Certificate IV in Graphic Design - Graphic Design

Fiji National University
01.2011 - 09.2011

Fiji Seventh Form Examination - Technical Science

ADI CAKOBAU SCHOOL
01.2006 - 12.2010
Adi Alisi Druavesi Waqainabete