Adi Vika Teresia Kaufuti
Nakasi
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Instant Service Center Agent
Intercontinental Fiji Golf Resort and Spa
2022.11 - 2023.01
- Answer phones (50-100 calls per day) in prompt and courteous manner
- Performed duties as assigned and other duties including guest room tours, concierge services, special guest requests
- Team player and communicate with other departments as per hotel procedures to ensure excellent quality and service
Kitchen Attendant
Intercontinental Fiji Golf Resort and Spa
2022.11 - 2022.10
Kitchen Hand
Appointment Setter
Supercharged
2019.11 - 2019.12
- Online Marketing of Solar panels
Website Development and Support Officer
ITC Services
2017.09 - 2019.05
- Website administrator for government departments website hosted with ITC (30 websites)
- Performed Website Development and Revamp (Joomla, WordPress, Drupal)
- Backend and Server Support
- Website Migration from Test to Production
- Ensure website security frontend and backend
Business Consultant for the e-services project
ITC Services
- Performed test cases in Application Testing for TLFC Vola ni Kawabula, TLTB system
- Performed Application Migration from test to production(Ministry of Sugar, Ministry of Agriculture, Ministry of Employment, Ministry of Fisheries)
- Compiled month-end reports/documentation and user manuals every quarter
- Performed Application training for departmental user
Business Team Support Analyst
ITC Services
- Worked with developer team as support Business Analyst responsible for gathering requirements, conducting meetings and writing minutes, writing reports and documentation for each stage of AGILE life cycle
Assistant Programmer (Technical Support and Helpdesk)
ITC Services
2012.03 - 2014.05
- Attachee in the Business Solutions Team (2012)
- Public Contact Center Agent responsible for providing government services over the phone (2013)
- ITC Service Desk customer service representative (2014)
Retail Sales Consultant
Mr. Mobile (Tier2) Vodafone Shop Sigatoka
2011.01
- Responsible for the increasing sales and management of Vodafone Sigatoka Shop
Education
Postgraduate Diploma in Climate Change (currently Enrolled in Final Unit) - Climate Change
01.2021 - 12.2024
01.2016
Certificate in Project Management Fundamentals
Bachelor of Commerce (IT and Management) -
01.2010
GPA: 3.17
Skills
- Excellent Communication
- Leadership/Management
- Analytical and Critical Thinking
- Teamwork and Adaptability
- Resolving Problems
- Customer Experience
- Customer Inquiries
- Agent Collaboration
Languages
English
Fijian
Hobbies and Interests
· Travelling and or Visiting New Places
· Surfing the Internet
· Watching Movies/ Documentaries
· Reading Books online
· Fishing
· Exploring Nature
· Socializing and spending time with family
Timeline
Kitchen Attendant - Intercontinental Fiji Golf Resort and Spa
2022.11 - 2022.10
Instant Service Center Agent - Intercontinental Fiji Golf Resort and Spa
2022.11 - 2023.01
University of The South Pacific, SUVA - Postgraduate Diploma in Climate Change (currently Enrolled in Final Unit), Climate Change
01.2021 - 12.2024
Appointment Setter - Supercharged
2019.11 - 2019.12
Website Development and Support Officer - ITC Services
2017.09 - 2019.05
Assistant Programmer (Technical Support and Helpdesk) - ITC Services
2012.03 - 2014.05
Retail Sales Consultant - Mr. Mobile (Tier2) Vodafone Shop Sigatoka
2011.01
Business Consultant for the e-services project - ITC Services
Business Team Support Analyst - ITC Services
Fiji National University, SUVA - ,
The University of Fiji LAUTOKA - Bachelor of Commerce (IT and Management),
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