Adonia Cheer
Lautoka, Fiji
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking employee enthusiastic about learning the telesales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cottage Baker
Cheer Goodies
02.2022 - 01.2023
- Produced consistently high-quality baked goods for customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Processed customer orders and payment transactions. Generated $300 sales weekly on average.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Analyzed customer preferences to design and create tailored products.
- Successfully partnered with Maua app delivery service (E-commerce platform in Samoa).
Administrative Assistant
Chemtec Solutions Pt Co Ltd
09.2017 - 12.2021
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze, and report on income, expense and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Guest Service Agent
Volivoli Beach Resort
10.2016 - 12.2019
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Maintained consistent positive customer feedback to maintain TripAdvisor rating.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Recommended hotel services or amenities that guest may find useful.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Processed up to 50 guest check-ins and check-outs per day following procedures for fast turnover.
Apprenticeship Trainee
InterContinental Fiji Golf Resort & Spa
12.2013 - 12.2014
- Worked under guidance of experienced professionals to learn trade best practices and techniques. Departments: front office, telephone operator, housekeeping, kids club, engineering, food and beverage, steward, payroll, events, sales and marketing.
- Prioritized and accomplished multiple tasks within established timeframes.
- Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
Receptionist
Tanoa Waterfront Hotel
10.2012 - 03.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email and telephone.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Certificate - Ministerial Training
Rhema Bible Training Centre
Apia, Samoa12.2022
Bachelor of Commerce in Hotel Management - Tourism And Hospitality
University of The South Pacific
Suva, Fiji08.2016
High School Diploma -
Natabua High School
Lautoka, Fiji11.2010
Skills
- Back Office Operations
- Administrative and Clerical Support
- Meeting Minutes
- Customer Service
- Cake Baking (ran own business)
- Business Planning
- Administering Social Media Accounts
- Sales Promotion
- Grammatical Skills
- Client Relationship Management
- Guest Conflict Resolution
- Information Confidentiality
Certification
- St. John Basic First Aid Training
- John Maxwell Mastermind Course
Timeline
Cottage Baker
Cheer Goodies
02.2022 - 01.2023
Administrative Assistant
Chemtec Solutions Pt Co Ltd
09.2017 - 12.2021
Guest Service Agent
Volivoli Beach Resort
10.2016 - 12.2019
Apprenticeship Trainee
InterContinental Fiji Golf Resort & Spa
12.2013 - 12.2014
Receptionist
Tanoa Waterfront Hotel
10.2012 - 03.2013
Certificate - Ministerial Training
Rhema Bible Training Centre
Bachelor of Commerce in Hotel Management - Tourism And Hospitality
University of The South Pacific
High School Diploma -
Natabua High School
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