Akash Adit Sharma
Suva,Fiji
Summary
Proactive and outgoing individual with keen desire to gain work experience and learn from customer service team. Offers excellent organisational and time management skills to complete tasks within deadlines. Quick learner, confident at working in fast-paced environments.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
Work history
Customer service officer Processing Officer
Tertiary Scholarships and Loan Services
Suva, Fiji
07.2024 - Current
- Improved customer satisfaction by providing prompt and efficient service.
- Handled multi-line phone system to facilitate timely response to inquiries.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Streamlined processing procedures to enhance organisational efficiency.
- Ensured compliance with regulations by careful review of documents.
- Coordinated effectively with team members for successful project completion.
Sales assistant
Fonex Fiji
Suva, Fiji
02.2024 - 06.2024
- Ensured stock replenishment in a timely manner to maintain product availability.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Offered personalised shopping advice to enhance customer experiences.
- Assisted customers with product selection for optimal satisfaction.
- Conducted daily inventory checks to manage stock levels accurately.
- Demonstrated products effectively leading to increased sales conversions.
Sales assistant
Dreamlink Electronics
Suva, Fiji
11.2022 - 12.2023
- Improved customer service by efficiently handling queries and complaints.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Utilised excellent communication skills to provide detailed product information.
- Trained new staff members, fostering a supportive working environment.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Conducted daily inventory checks to manage stock levels accurately.
- Assisted customers with product selection for optimal satisfaction.
Sales merchandiser
Star Printery
Suva, Fiji
02.2022 - 04.2022
- Travelled extensively between different retail locations to ensure consistent brand representation.
- Established successful relationships with store management to address order issues or customer complaints.
- Coordinated delivery times with customers; ensured punctual arrival of goods at all locations.
- Monitored competitor activity, developed effective counter-strategies in response.
Row Boy
Nayans Supermarket
Suva, Fiji
07.2020 - 10.2020
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Year 1 - Year 8 - Primary School
SSM Primary School
Fiji 02.2009 - 11.2016
Year 9 - Year 13 - High School
DAV College
Fiji 02.2017 - 02.2022
Diploma in Information Technology - IT
Fiji National University
Suva 03.2022 - 06.2023
Skills
- Technical product understanding
- Communication proficiency
- Fast Learner
- Teamwork and collaboration
- Strategic selling techniques
- Positive attitude
Timeline
Customer service officer Processing Officer
Tertiary Scholarships and Loan Services
07.2024 - Current
Sales assistant
Fonex Fiji
02.2024 - 06.2024
Sales assistant
Dreamlink Electronics
11.2022 - 12.2023
Diploma in Information Technology - IT
Fiji National University
03.2022 - 06.2023
Sales merchandiser
Star Printery
02.2022 - 04.2022
Row Boy
Nayans Supermarket
07.2020 - 10.2020
Year 9 - Year 13 - High School
DAV College
02.2017 - 02.2022
Year 1 - Year 8 - Primary School
SSM Primary School
02.2009 - 11.2016
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