AKTAR ALI
Nasau Nadi,W
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Enthusiastic systems analyst polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Supervisor of Operations
Friendly Nadi Stays
01.2019 - Current
- Manage guest booking
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Computer sales
- Computer repairs
- IT networking
- Security camera installation
- Mobile computer geek service
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Systems Analyst
Griffith University
06.2017 - 01.2018
- Gathered requirements and performed gap analysis through design workshops with clients.
- Support lecturers/tutors and students
- Attend workshops on behalf of entire team
- Performed internal system acceptance to deliver well-tested enhancements and meet university's requirements.
- Weekend sole responsibility for entire IT service centre
- Collaborated with upper management to drive strategy and implement new processes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Flooring Specialist
Masters Home Improvement
06.2015 - 01.2017
- Company Overview: Tingalpa
- Visit customer's house for floor measure
- Work out total area for carpet/ timber
- Provide quote to customer
- Prepare relevant paper work to carry out installation job
- Customer service in flooring department
- In charge of flooring department
- Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
- Completed online project logs to track project work status.
Customer Service
Technology Traders
07.2014 - 12.2014
- Computer and phone repair technician
- Communicating with customers and providing technical support
- Maintained excellent customer service and positive attitude.
- Provided exceptional customer service to drive satisfaction.
Trade Assistant
A I Air-conditioning
04.2011 - 01.2014
- Supplied technical support to customers
- Reviewed the work of external and internal contractors to guarantee consistency with quality and safety standards
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Input transfer data into system and manually updated accounting and certificate records.
- Assisting technician in installing, repairing and servicing domestic and commercial refrigeration and air-conditioning
- Linked Air-conditioners to existing business network or setup a small home office network to link AC. Client's were able to turn ON AC before arriving at their home/ office
Technician
South Pacific Business Systems
01.2004 - 01.2009
- Manage office machines service department
- Supply spare parts to other 3 remote branches Fiji wide
- Give support to customers in the field
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Link computers, photo-copiers and printers to a network ensuring smooth communication between office machines.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Trained junior members or new recruits regarding maintenance and servicing of copiers, printers, computers and faxes
Education
Bachelor of Arts - Information Technology, Informatics
Griffith University
Brisbane Australia01.2017
Diploma - Information Technology - Networking
Metropolitan South Institute of TAFE
Logan Australia01.2012
Bachelor of Computing Science - Computing Science
University of The South Pacific
Suva Fiji01.2004
Skills
- Excellent communication skills
- Teamwork
- Leadership
- Problem-solving abilities
- Capital improvement management
- Customer service
- Computer literacy
- Critical thinking
- Ability to work in a fast-paced environment
- Coaching and mentoring
- Adaptability
- Conflict resolution
Accomplishments
- Promoted to systems analyst specialist in 4 months.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Certification
- IT department, Griffith University - 6 months
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor of Operations
Friendly Nadi Stays
01.2019 - Current
Systems Analyst
Griffith University
06.2017 - 01.2018
Flooring Specialist
Masters Home Improvement
06.2015 - 01.2017
Customer Service
Technology Traders
07.2014 - 12.2014
Trade Assistant
A I Air-conditioning
04.2011 - 01.2014
Technician
South Pacific Business Systems
01.2004 - 01.2009
- IT department, Griffith University - 6 months
Bachelor of Arts - Information Technology, Informatics
Griffith University
Diploma - Information Technology - Networking
Metropolitan South Institute of TAFE
Bachelor of Computing Science - Computing Science
University of The South Pacific
Additionalinformation - Activitiesandinterests
- Fishing
- Swimming
- Playing soccer
- Travel
- Hiking
- Camping
References
- Mr Mervyn Williams, Sales Manager, Masters Home Improvement, Tingalpa, Brisbane, 0498 654 428
- Mr Azad Imran, Managing Director, A I Air-conditioning, Eight Mile Plains, Brisbane, 0432 360 815
Additionalinformation - Activitiesandinterests
- Fishing
- Swimming
- Playing soccer
- Travel
- Hiking
- Camping
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