Ana Kili Naceba
Lautoka
Summary
Accomplished Senior Flight Attendant with extensive experience at Fiji Airways, adept in emergency situations management and showcasing exceptional communication skills. Excelled in enhancing passenger satisfaction through superior in-flight service and safety procedures. Proven adaptability and commitment to excellence, with a strong focus on achieving remarkable customer service outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Flight Attendant
Fiji Airways
04.2015 - Current
- Worked together with my fellow crew members to resolve passenger conflicts and medical emergencies during flights, ensuring follow ups including submitting the relevant reports required.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures as per roster requirement.
- Facilitated communication between purser and my economy class cabin crew prior to and during flights to promote smooth operations whenever I operate in the supervisory role in the same class.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff, whenever I am assigned a position that requires me to do so.
Flight Attendant
Air Pacific Limited
07.2003 - 04.2015
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to the required safety standards.
- Handled medical emergencies calmly and competently following established protocols while liaising with my fellow crew and cockpit crew as required.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
High School Diploma -
Adi Cakobau School
Naitasiri11-1997
Skills
- Verbal and written communication
- Cleanliness and sanitation
- Safety procedures
- Exceptional communication
- Public speaking confidence
- Adaptable mindset
- In-flight safety expertise
- Flexible work schedule
- Hospitality service expertise
- Emergency situations management
- Time management mastery
- Food and beverage preparation
- Crew coordination
- Business class service
Certification
* Leadership Teams Crash Course - Keys To Leadership
* Leadership & Management - Being A Leader
Timeline
Senior Flight Attendant
Fiji Airways
04.2015 - Current
Flight Attendant
Air Pacific Limited
07.2003 - 04.2015
* Leadership Teams Crash Course - Keys To Leadership
* Leadership & Management - Being A Leader
High School Diploma -
Adi Cakobau School
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