Ana Vulaono
Suva,12
Summary
Dynamic Customer Service Officer with a proven track record at Merchant Finance Pte Ltd, excelling in communication and time management. Achieved budget goals within two months by crafting successful loan applications. Adaptable and collaborative, I leverage Microsoft Office expertise to enhance operational efficiency and deliver exceptional customer experiences.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
Merchant Finance Pte Ltd
01.2020 - 01.2025
- Streamlined customer interactions by addressing queries through calls and digital channels.
- Provided support with loan extensions, including COVID-19 assistance initiatives.
- Prepared necessary documentation such as discharge letters and payment booklets efficiently.
- Updated system records with vehicle security details and insurance information accurately.
- Conducted thorough reviews of contracts to ensure compliance with policies.
- Executed cashier tasks, managing cash receipts and updating financial accounts.
- Created detailed performance reports for individual accounts to inform management decisions.
- Achieved year-to-date budget goals within two months by writing successful loan applications.
Customer Service Representative
Mind Pearl Fiji
Suva
01.2018 - 12.2018
- Handled customer queries related to online registrations and order inquiries.
- Answered calls from Australia and New Zealand customers to provide support.
- Assisted customers in navigating online platforms for seamless service.
- Addressed product inquiries to facilitate informed purchasing decisions.
Full Time Team Member Records Management
ANZ
Suva
01.2013 - 12.2017
- Conducted world checks for account-opening documents to ensure compliance.
- Performed second-day verification of personal account opening documents.
- Received and processed search warrants from Fiji Police Force, FICAC, and FIRCA.
- Attended court hearings on behalf of the bank to represent interests.
- Processed inward and outward dishonors efficiently.
- Prepared and exchanged cheques with other banks through established exchanges.
- Managed standing order transfers from customers in Fiji, PNG, Samoa, and Vanuatu.
- Handled audit certificate requests from corporate clients across Fiji, Samoa, PNG, and Kiribati.
Contact Centre
ANZ
Suva
01.2013 - 03.2013
- Facilitate bank search and garnishee preparation for FIRCA and FICAC
Marketing Runner
ANZ
Suva
01.2011 - 12.2011
- Coordinated setup and breakdown for USP Open Day, providing information on account opening.
- Facilitated setup and breakdown for FNU Open Day, assisting with account opening inquiries.
- Organized setup and served corporate clients during ANZ Diwali Cocktail.
- Supported planning and execution of ANZ Golf Tournament events.
- Assisted staff in organizing ANZ PinkTober event and participated in awareness walk.
- Contributed to arrangements for ANZ Christmas Cocktail, enhancing guest experience.
Finance Team
ANZ
Suva
01.2011 - 03.2011
- Information Input
Education
Bachelor Of Commerce - Banking & Management
Fiji National University
Nasinu12-2026
Trade Diploma - Hotel Management
Fiji National University
01.2012
Suva Grammar School -
Suva Grammar School
Suva01.2010
St Marcellin Primary School -
St Marcellin Primary School
01.2006
Skills
- Communication proficiency
- Ability to thrive under pressure
- Fast learner
- Efficient time management
- Adaptability and versatility
- Collaborative teamwork
- Creative problem-solving
- Expertise in Microsoft Office applications
Personal Information
- Date of Birth: 07/15/92
- Nationality: Fijian
- Marital Status: Married
References
- Liam Vereivalu, Team Leader Records Management, 3223014 / 8666675/9908965, Liam.Vereivalu@anz.com
- Kathleen Helen, Quality Analyst Mind Pearl, +679 7180163, Kathleen.Helen@mindpearl.com
- Pritee Prasad Manager , 9998749, pritee.prasad@mfl.com.fj
Health
I have suffered no serious illness or injury and I am not receiving any medical treatment.
Telephone
8655024/9905084
Languages
English
First Language
Fiji
Advanced (C1)
C1
Timeline
Customer Service Officer
Merchant Finance Pte Ltd
01.2020 - 01.2025
Customer Service Representative
Mind Pearl Fiji
01.2018 - 12.2018
Full Time Team Member Records Management
ANZ
01.2013 - 12.2017
Contact Centre
ANZ
01.2013 - 03.2013
Marketing Runner
ANZ
01.2011 - 12.2011
Finance Team
ANZ
01.2011 - 03.2011
Bachelor Of Commerce - Banking & Management
Fiji National University
Trade Diploma - Hotel Management
Fiji National University
Suva Grammar School -
Suva Grammar School
St Marcellin Primary School -
St Marcellin Primary School
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