Ana Waucu
Lautoka
Summary
Dynamic Customer Care Consultant with a proven track record at Pacific Centercom Fiji Limited, excelling in problem-solving and customer service. Successfully enhanced client engagement through effective communication and innovative strategies, leading to increased customer satisfaction. Skilled in data analysis and report writing, fostering strong relationships to drive business growth.
Overview
5
5
years of professional experience
Work History
Customer Care Consultant
Pacific Centercom Fiji Limited
Nadi
02.2023 - 08.2024
- Assisted customers with navigating the company website for locating products and services.
- Answered customer inquiries related to product features and services via email, telephone and online chat.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Small Business Entrepreneur
Family Owned Cake and Clothing Business
Lautoka
01.2020 - 03.2024
- Implemented successful business strategies to increase revenue and target new markets.
- Developed and updated website and social media profile pages to market products and services.
- Maintained relationships with key clients to secure repeat business.
- Developed business plans and strategies for new product launches.
Agricultural Administrator
Naidu's Countryside Investments
Lautoka
06.2022 - 12.2022
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Conducted performance evaluations and recommended training programs for staff development.
- Maintained positive working relationship with fellow staff and management.
- Performed data entry tasks into computer databases from paper documents.
Education
Bachelor of Science - Environmental Science
Fiji National University
Lautoka12-2025
High School Diploma -
Natabua High School
Lautoka12-2018
Skills
- Problem solving
- Field research
- Data analysis
- Report writing
- Customer service
- Strong discipline and focus
- Excellent verbal communication skills
Languages
Fiji
First Language
English
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Accomplishments
- Achieved recognition via emails from clients for excellent service
Referees:
- Ms. Cassandra King
Team Leader at Spotlight Australia,
Email: cassandrawking@gmail.com,
Contact: 9062107
- Ms. Varanisese Tagimaucia
Lecturer at FNU
Email: vtagimaucia@gmail.com
Contact: 9369605
References
References available upon request.
Timeline
Customer Care Consultant
Pacific Centercom Fiji Limited
02.2023 - 08.2024
Agricultural Administrator
Naidu's Countryside Investments
06.2022 - 12.2022
Small Business Entrepreneur
Family Owned Cake and Clothing Business
01.2020 - 03.2024
Bachelor of Science - Environmental Science
Fiji National University
High School Diploma -
Natabua High School
Similar Profiles
Parveen ChandParveen Chand
Business Support Analyst at Bank Of South Pacific (Fiji)Life InsuranceBusiness Support Analyst at Bank Of South Pacific (Fiji)Life Insurance
Arieta TuikubulauArieta Tuikubulau
Deputy Branch Manager at BSP Financial Group (Fiji) Pte LimitedDeputy Branch Manager at BSP Financial Group (Fiji) Pte Limited
UPASNA PRIYA DHARSHANI PRASADUPASNA PRIYA DHARSHANI PRASAD
Quality Assurance Officer at Fiji Ports Corporation Pte LimitedQuality Assurance Officer at Fiji Ports Corporation Pte Limited