Andrea Palmano
REVESBY,NSW
Summary
Dynamic leader and Owner of ESS Engineering Services and Solutions, I excel in operations management and customer relations, significantly enhancing client satisfaction and repeat business. Skilled in process improvements and staff management, I fostered a culture of excellence and collaboration, driving substantial business growth.
Overview
31
31
years of professional experience
Work History
Owner
ESS Engineering Services and Solutions
01.1994 - Current
- Provide Milling knowledge and experience to the industry for over 35 years.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
Milling Technology -
Kansas State University
USA11.1999
Milling Science -
Swiss School of Milling
Utzvil Switerland06.1990
Bachelor of Engineering - Engineering Mechanics
UTS Sydney
Sydney11.1985
Some College (No Degree) - Mechanical Trades Course
NSW TAFE
SydneySkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
- Project estimating
- Staff Management
- Employee Development
- Quality Management Systems
- Budget Control
- Process Improvements
Timeline
Owner
ESS Engineering Services and Solutions
01.1994 - Current
Milling Technology -
Kansas State University
Milling Science -
Swiss School of Milling
Bachelor of Engineering - Engineering Mechanics
UTS Sydney
Some College (No Degree) - Mechanical Trades Course
NSW TAFE
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