ANNMARIE B Kamikamica

Sales & Event Coordination

• Assist with managing inquiries, and converting leads into confirmed bookings to maximize revenue.
• Support event planners with end-to-end event coordination, from quoting, and follow-up, to on-site management.
• Liaise directly with clients to gather event requirements, and ensure accurate planning and execution.
• Upsell hotel facilities, equipment, and F&B offerings to enhance the guest experience and increase revenue.
• Prepare and follow up on event proposals, and assist with direct mail campaigns.
• Attend sales meetings and service briefings to align with team goals and priorities.

Operational Support

• Work closely with the Banquet Operations team, post-handover, to ensure smooth event delivery.
• Occasionally, support on-site operational duties to ensure service excellence.
• Assist with setup arrangements, including staging, lighting, and room configurations.
• Provide administrative support to the Banquet/Service Manager as required.

Guest Experience

• Deliver exceptional service throughout the client journey—pre-event, on-site, and post-event.
• Handle inquiries with professionalism via phone, email, or in-person meetings.
• Respond to and resolve guest complaints promptly, aiming for first-contact resolution.
• Analyze guest satisfaction surveys and identify opportunities for improvement.

Team Collaboration and Leadership

• Foster a positive team environment across departments, promoting a “one team” culture.
• Coordinate daily activities with function heads to ensure appropriate staffing and service levels.
• Encourage cross-functional collaboration, and continuous improvement.

Financial Responsibilities.

• Contribute to departmental budget planning and cost control.
• Monitor and optimize departmental spending, and identify sales opportunities.
• Maintain a stock of printed materials and collateral, ensuring efficient usage.

Responsible Business.

• Support the hotel's sustainability initiatives by advising clients on eco-friendly event practices.
• Promote the hotel brand within the local community.
• Assist with promotional events, site visits, and familiarization tours.

Other Duties:

• Respond to ad hoc and unexpected tasks as required by the Director of Events.
• Maintain up-to-date knowledge of hotel products, services, and local market trends.

• Conducted final checks after event set up, ensuring sets were created according to client vision and standards.
• Managed task and priority delegation to staff throughout events, maintaining smooth event operations.
• Ensured events complied with health, safety, hygiene and other relevant regulations by closely monitoring operations.
• Proactively handled and solved issues on the event day, maintaining smooth and efficient operations.
• Conducted extensive research to gain expertise of event needs and requirements to attract target audience and increase ticket sales.
• Managed guest list designing, invitation development, inviting guests and following up on unanswered invites.
• Organised a variety of events including professional, weddings, trade shows.
• Organised all aspects of event venue, such as sourcing, selecting, decorating, arranging seating plans, set up and dismantling.
• Conducted client consultations to obtain an understanding of client requirements, vision, budget, likes and dislikes.
• Organised corporate events, including luncheons and dinners, conferences and special events.
• Planned, organised and executed promotional events.
• Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
• Arranged venues, scheduled catering services and organised guest list to comply with logistics and produce seamless execution of event.
• Administered vendor contracts, developed timelines and managed budgets, keeping expenses low and facilitating event success.
• Managed onsite teams' operations, sourced materials and handled problems and feedback from clients, promoting positive brand image.
• Booked venues, arranged technical and catering service providers and created programmes for event activities.

• Worked with the accounts department.
• Vetting inward and outward invoices.
• Raising cheque payments.
• Group tax reconciliation.
• Ensured accuracy of monthly tax lodgements with internal Revenue Commission PNG.

• Responsible for key holding and opening and closing of shop.
• Serving customers at the sales counter.
• Offering face to face advice to customers on the store products.
• Processing returns and refunds as required in line with company procedures.
• Managing cash and payment systems in accordance with company procedures and policies.
• Flexibility to do different tasks.