Arieta Buekilagi
Nadi ,fiji
Summary
Hands-on hospitality professional with strengths in shift leadership, staff training and customer care. Coordinates rosters, stock checks and team duties to keep service running smoothly. Handles complaints with sound judgement and supports sales targets through organised, motivated team performance.
Overview
1
1
Certification
6
6
years of post-secondary education
6
6
years of professional experience
Work history
Duty manager
Victus Pte Ltd
Nadi, Ba Province
2025.12 - Current
- Coordinated staff schedules to maximise productivity.
- Sustained operational excellence with adherence to company policies and procedures.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
- Handled complaints professionally, leading to improved customer retention rates.
- Handled cash transactions accurately for financial integrity.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Met sales targets consistently by motivating the team towards achieving common goals.
- Oversaw stock checks and reordering, ensuring product availability at all times.
Crew member
Victus Pte Ltd
Nadi, Ba Province
2025.09 - 2025.12
- Provided personalised customer service fostering loyalty amongst clients.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
Salaried Shift Manager
Antares Group Ltd
Hamilton, New Zealand
2023.09 - 2025.08
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Ensured health and safety measures in line with company regulations.
- Resolved customer complaints promptly to maintain high service standards.
- Managed inventory control, reduced wastage.
- Logged daily activities and notable incidents during production shifts.
- Established and maintained organised working environment for team of 4.
- Coordinated with team members for seamless shift transitions.
Duty Manager
Victus PTE Ltd
Nadi, Fiji
2022.07 - 2023.08
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Met sales targets consistently by motivating the team towards achieving common goals.
- Handled complaints professionally, leading to improved customer retention rates.
- Trained crews in essential areas so effective followups are conducted along the way.
- Coordinated with suppliers/purchasing team to determine availability and delivery of stocks to the store location
- Managing FOH operations to improve and maintain customer relationships and efficient service.
- Coordinate and manage staff rosters to maximise sales as well as productivity.
Crew
Vitus PTE Ltd
Nadi , Fiji
2020.11 - 2022.07
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following FS standard.
- Worked alongside team members in ensuring orders are completed and sent off at an appropriate manner.
- Trained newly recruited members on vitality of procedures, burger building, customer service and sales techniques.
- Worked front counter, drive thru and other areas well known to the franchise.
Education
Form 7 Pass - Agri-Science
SSKMC
Nadi, Ba Province 2015.01 - 2017.11
Form 6 Pass - Agri-Science
SSKMC
Nadi, Ba Province 2015.01 - 2017.11
Skills
- Complaint handling excellence
- Decision-Making prowess
- Staff training
- Hospitality
- Customer Service
- Scheduling efficiency
Certification
Crew of the month- BK Martintar (2021)
- BK Airside (2022)
Affiliations
- Travelling, excited to venture new things
- Always up for a challenge
References
References available upon request.
Timeline
Duty manager
Victus Pte Ltd
2025.12 - Current
Crew member
Victus Pte Ltd
2025.09 - 2025.12
Salaried Shift Manager
Antares Group Ltd
2023.09 - 2025.08
Duty Manager
Victus PTE Ltd
2022.07 - 2023.08
Crew
Vitus PTE Ltd
2020.11 - 2022.07
Form 7 Pass - Agri-Science
SSKMC
2015.01 - 2017.11
Form 6 Pass - Agri-Science
SSKMC
2015.01 - 2017.11