Aron Ashitosh Naidu
Suva,Fiji
Summary
Dynamic IT Support Officer with proven expertise in QAD software implementation at FMF, enhancing operational efficiency through tailored training and technical support. Skilled in data management and problem-solving, I successfully resolved user issues and streamlined processes, fostering a collaborative environment that empowered staff and improved system utilization.
Overview
4
4
years of professional experience
Work History
IT Support Officer
FMF
Suva, Suva
02.2025 - Current
IT Support Officer
- QAD Software Support & Implementation:
Supporting the IT Manager in the implementation of QAD software for Van Sales at FMF. Providing ongoing technical support for users to ensure smooth operation of the system.
Delivered comprehensive training sessions for managers on QAD Inovie, including modules on sales order processing, inventory management, and order fulfillment.
Acted as the primary point of contact for troubleshooting and resolving technical issues related to QAD, including password resets, system errors, and user access problems. - Training & Development:
Conducted hands-on training workshops for staff members, ensuring they were proficient in navigating QAD software and using its various functionalities effectively.
Tailored training materials and support documentation to suit different user levels, from managers to operational staff. - System Administration & Data Management:
Managed and maintained supplier and customer profiles in QAD, ensuring accurate data entry and system updates.
Created new items in QAD and updated pricing information as per company requirements.
Supported day-to-day operational tasks, including the generation of reports, managing sales orders, and troubleshooting user queries to maintain operational efficiency.
Analyst
Zar Logistics
07.2024 - Current
- Company Overview: CBS (Fleet Management Software) Implementation Project
- The CBS Implementation Project is a significant organizational initiative aimed at modernizing and enhancing our Fleet Management system (CBS)
- This project is highly anticipated and crucial for improving operational efficiency and customer satisfaction
- Spearheaded the CBS implementation project, managing all phases from initial planning to final rollout
- Coordinated with internal teams and external stakeholders to ensure project milestones were achieved on schedule
- Collaborated with key departments to identify and document system requirements and specifications, ensuring the CBS solution met the needs of all users and aligned with business objectives
- Worked closely with CBS developers and IT teams to provide feedback, address technical issues, and implement necessary adjustments to enhance system functionality and user experience
- Developed and delivered comprehensive training programs for end-users to facilitate a smooth transition to the new system
- Provided ongoing support to address any issues and ensure users were proficient in using CBS
- Oversaw rigorous testing of the CBS system to identify and resolve any bugs or performance issues before the official launch
- Maintained clear and regular communication with project stakeholders, including management and end-users
- Prepared detailed progress reports and updates to keep all parties informed of project status and upcoming milestones
- Acting as a point of contact for users to address and resolve software-related issues
- Conducted thorough analysis of vehicle speed records to identify potential safety risks and ensure compliance with speed regulations
- Led investigations into driving incidents, gathered and evaluated evidence, and prepared comprehensive reports
- Performed comprehensive analysis of daily operations and movement data, generating detailed reports and actionable insights to support executive decision-making
- Systematically organized delivery dockets, ensuring they were updated in the system
- Accurately sorted and processed all Essity invoices, ensuring precise entry into the system
- Actively liaised with drivers to ensure the timely submission of daily job dockets
- Coordinated transportation arrangements for the collection of dockets from the Nakasi site
- Conducted reconciliations of dockets received from Repo MT
- Assisted Mr
- Ravi with various coordination tasks as required
- Maintained an organized and thorough file of daily summaries
- Prepared analytical reports for the Chief Financial Officer to support financial oversight and strategic planning
- Managed the sorting of LTA Tins to ensure accurate handling and processing
- CBS (Fleet Management Software) Implementation Project
- The CBS Implementation Project is a significant organizational initiative aimed at modernizing and enhancing our Fleet Management system (CBS)
- This project is highly anticipated and crucial for improving operational efficiency and customer satisfaction
Sales Analyst
Shop N Save Supermarket
Nabua, Fiji
04.2024 - Current
- Analysing sales data to identify trends, patterns and opportunities for growth
- Monitoring sales performance against targets and KPIs
- Generating regular reports and dashboards to provide insights into sales performance at various levels of the organisation
Admin Maximo Clerk & Maintenance Planner
Smith Engineering
02.2022 - Current
- Proficiently navigating Maximo software to effectively manage maintenance operations, work orders, and data entry
- Proficiently navigating Pay Global software to effectively manage employees leave details
- Accurately entering data from Maximo report sheets into the system, including information related to breakdowns, corrective maintenance, and requests, as well as tracking consumable usage
- Creating, scheduling, and tracking preventive maintenance, corrective maintenance, safety checks, and breakdowns, ensuring timely execution and compliance
- Collaborating with department heads to seek approvals for work orders and purchase requisitions, using effective communication via email
- Organizing and scheduling monthly inspection checks for winders and shafts, contributing to a proactive maintenance approach
- Coordinating with supervisors to address and complete backlog work orders efficiently within the system
- Generating and scheduling maintenance plans in advance on a weekly basis to optimize resource utilization
- Ordering stock and non-stock materials through Maximo's purchase requisition feature, liaising with both local and overseas suppliers
- Developing comprehensive checklists for maintenance planning, contributing to a structured and organized workflow
- Assisting foremen in preparing their weekly and monthly reports, ensuring clarity and accuracy
- Accurately inputting employee leave data into the HRSS payroll system, promoting efficient HR processes
- Assisting payroll in timesheet process, cross checking timesheet, in correspondence to Deslime, height, heat allowance with overtime
- Assisting HR in setting up meetings for hearing, tracking of employees leave without notice
Sales Representative
Telecom Fiji Limited
Suva, Fiji
02.2021 - 04.2021
Sales Representative
Vodafone
Suva, Fiji
11.2020 - 02.2021
Education
Bachelor of Commerce - HRM and IBM
University of the South Pacific
Suva, Fiji06.2024
Certificate program in Information System IV -
University of the South Pacific
Suva, Fiji08.2020
Skills
- Data management
- Advanced calculus
- Discrete mathematics
- Verbal communication
- Written communication
- Customer service
- Microsoft Office
- Maximo
- Network security
- Analytical skills
- Software implementation
- Problem solving
- Communication
- Negotiation
- Relationship building
- Data analysis
- Timeliness
- Electronic data capture
- Interpersonal skills
- Personal development
- Professional development
- Teamwork
- Maintenance planning
- Work ethic
- QAD software
- Project management
- Employee training
- Technical support
- IT support experience
- System implementation
- Communication skills
- Team collaboration
- Report generation
Accomplishments
- Successfully completed certificate Human Resource Management
- Successfully completed certificate Information System
- Successfully completed and passed Fiji Year 13 examination
- Successfully completed and passed Fiji School Leaving Certificate Examination
- Attended first aid training
- Responsibilities 2017 senior prefect
Hobbies and Interests
- Travel
- Cooking
- Making friends
- Listening to music
- Outdoor activities
References
- Ravinesh Bhan, Operations Manager, Zar Logistics, 9989143, ravi@zarfiji.com
- Prasanna, IT Manager, Zar Logistics, 9927964, prasanna@golden.com.fj
- Mohammed Shahil, Business Analyst, Shop N Save, 7261046, shahilm7230@gmail.com.fj
- Abdul Farid, Assistant Engineering Manager, Vatukoula Gold Mining Co. Ltd., (+679) 6680477 Ext 294, 9907984, farid.a@vgml.com.fj
- Merewalesi Tabualevu, Human Resource Officer, Vatukoula Gold Mining Co. Ltd., 9907755, merewalesi@vgml.com.fj
- Navneet Kant, Manager, Moniati Engineering & Chemical Supplies, 8040689
- Mr. Umendran Nilesh Reddy, Principal, Nilson College Vatukoula, 9278211
Timeline
IT Support Officer
FMF
02.2025 - Current
Analyst
Zar Logistics
07.2024 - Current
Sales Analyst
Shop N Save Supermarket
04.2024 - Current
Admin Maximo Clerk & Maintenance Planner
Smith Engineering
02.2022 - Current
Sales Representative
Telecom Fiji Limited
02.2021 - 04.2021
Sales Representative
Vodafone
11.2020 - 02.2021
Bachelor of Commerce - HRM and IBM
University of the South Pacific
Certificate program in Information System IV -
University of the South Pacific
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