ICT and Cloud Platforms Engineer with over three years of practical IT experience in cloud services, systems administration, networking, cybersecurity, virtualization, and technical support. Holds a Bachelor of Science in Computing Science and Information Systems. Passionate about leveraging cloud technologies, cybersecurity, and automation to develop secure, reliable, and efficient IT solutions.
• Handle 100+ customer requests daily.
• Resolve escalated incidents by applying root-cause analysis and corrective actions.
• Coordinate field activities for equipment installation, testing, and commissioning.
• Collaborate with cross-functional teams to implement network upgrades and changes.
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Supported preventive maintenance schedules to reduce recurring service disruptions.
• Reduced project completion time with efficient resource allocation and effective communication strategies.
• Participated in formal internal design reviews of proposed products and components.
• Assisting staff or clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.
• Ensure system and data security is maintained.
• Provide technical assistance to project teams.
• Maintain and develop excellent working relationships with key suppliers.
• Monitored network alerts, identified outages, and escalated incidents to resolve service disruptions quickly across the University Community.
• Diagnosed router, switch, and firewall issues using NOC monitoring tools and log analysis.
• Performed various office administrative duties to support daily operations.
• Perform level 1 telephone support users at all levels across the University community.
• Resolve basic software, and networking problems / conflicts / defects.
• Drafted routine correspondence, memos, and reports using Microsoft Word and Outlook.
• Organized office records and maintained filing systems for easy retrieval of correspondence and documents.
Cloud & Modern Workplace Transformation:
· Enterprise M365 Migrations: Architected and executed large-scale tenant migrations from legacy environments to Microsoft 365 for up to 500 users, ensuring seamless data continuity and minimal operational downtime.
· Infrastructure Re-engineering: Redesigned and modernized hyperconverged infrastructure (HCI) by successfully migrating workloads from VMware to KVM-based cloud architectures, optimizing costs and platform performance.
Business Continuity & Disaster Recovery (BCP/DR):
· BCP Strategy & Implementation: Authored, designed, and deployed comprehensive Business Continuity and Disaster Recovery plans for 15+ diverse organizations across government, NGO, SME, and large enterprise sectors.
Cybersecurity & Threat Management:
· Defense-in-Depth Architecture: Engineered robust security frameworks using FortiGate physical firewalls, Web Application Firewalls (WAF), IPS/IDS, SIEM, MDM, and XDR solutions.
· Vulnerability & Risk Assessment: Conducted end-to-end vulnerability assessments to identify system weaknesses, enforce compliance standards, and strengthen organizational security postures.
Firewalls, VPNs and security products
Network infrastructure administration
Switches and routers
Storage virtualization
Network security
TCP/IP protocol
Microsoft Exchange
Cloud services
G-Suite
Organization and Time Management
MS Office
Analytical and Critical Thinking
Fortinet Certified Associate in Cybersecurity (NSE1,NSE2,NSE3)
Soccer (Representing Suva District Futsal)
Gaming
Reading