Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Ashneel Sharma
Labasa,Macuata
Summary
Overview
1
year of professional experience
1
Certification
Work History
Newworld Supermarket
EDP Clerk
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Web Tech
IT Technician
Job overview
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and photocopier.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recovered critical information from data back ups to restore functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Implemented internal quality standards to secure electronic records integrity.
Fiji National University (Department of MIS and Operations Division of ICT)
IT Technical Support Intern
Job overview
- Supported team needs with research and problem-solving abilities.
- Maintained inventory records and documentation for equipment in database.
- Monitored and logged daily server tasks and reports.
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
- Worked with high-performing teams in Agile environment.
- Researched problems and used technical documentation to apply solutions.
- Tested integrated software and tools for data processing systems.
- Analyzed current information and helped develop plans to address needs.
- Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Determined and resolved printer and networked copier outages.
- Supported team in backup and restoration of Microsoft SQL databases.
- Investigated data issues and offered suggestions for resolution to supervisor.
- Worked with vendors to resolve problems with services, equipment, or inventory.
- Backed up administrative departments in back file scanning and document management imports.
- Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
- Conducted system patching and software updates to field laptops using remote access software.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Installed application software and upgrades, virus protection, and drivers.
- Helped department set up equipment for meetings, events and operations.
- Resolved Internet and wireless and wired network access problems.
- Replaced defective components and upgraded office equipment per technology plan.
- Tested systems to identify root causes to problems and uncover bugs.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
Sangam College of Nursing and Health Care Education (Department of MIS and Operations Division of IT
IT Officer
Job overview
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Oversaw IT department operations and training.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Guided organizational technology strategy and roadmaps.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Created and terminated user's accounts from start to finish in business applications.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Customized and repaired technology based on staff requests.
- Updated customers and senior leaders on progress and roadblocks.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Assisted in development of long-term strategies to grow department and resources.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Coordinated technical training and personal development classes for staff members.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
Datec Fiji Pte Limited
ICT Client Service and E-Transport Officer
01.2023 - Current
Job overview
- Ran cabling and installed data drops for new node installations.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Supported users both local and by phone with problem resolution and education.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Maintained thorough understanding of local area and wide area networking and components.
- Dressed and installed fiber cabling and hardware.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Performed necessary maintenance to support network availability.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Troubleshot hardware and software to determine and rectify network problems.
- Configured and maintained network backup and recovery procedures.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Performed tracing and patching operations for copper networks.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Installed patches and performed backups, system builds and image updates.
- Assigned application access, security roles and permissions.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Collaborated with network administrator in moving private folders to new Exchange servers.
- Configured, monitored and maintained email applications and virus protection software.
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
- Performed system patches, service packs, hot fixes and new security configurations.
- Analyzed and defined network requirements, optimization and support for projects.
Education
Fiji National UniversityLocal Timber Building, Main Street, Labasa
Bachelor of Science from Bachelor of Information System
09.2023
University Overview
Fiji National UniversityLocal Timber Building, Main Street, Labasa
Associate of Applied Science from Trade Diploma in Applied Computing
12.2016
University Overview
Skills
- Maintenance Organization and Development
- Cable Termination
- Wireless Access Point
- Operational Support
- Disaster Recovery Operations
- Maintain Infrastructure
- Network Troubleshooting
- Organizational Skills
- Technical Support and Assistance
- Friendly and Patient
- Video Surveillance Systems
- Support End-Users
- AV Installation
- Troubleshooting and Diagnostics
- Structured Cabling
- Site Surveys
- Collaborative Team Player
- Defect Analysis and Resolution
- Documentation Support
- CCTV Systems
- Emergency Call Response
- Blueprint Reading
- Alarm System Monitoring
- Alarm and Fire Detection Systems
- Fire Security
- Wide Area Network (WAN)
- Network Intelligence
- Team Collaboration
- New Technology Innovation
- Project Records
- Documentation
- Member Support
- Technical Troubleshooting
- Equipment Transportation
- Team Development
Certification
Certificate of Quality Circle Workshop.
Certificate of Completion in Occupational Health and Safety at Work.
Certificate of Participation in Self Development Skills Seminar.
Timeline
ICT Client Service and E-Transport Officer
Datec Fiji Pte Limited
01.2023 - Current
EDP Clerk
Newworld Supermarket
IT Technician
Web Tech
IT Technical Support Intern
Fiji National University (Department of MIS and Operations Division of ICT)
IT Officer
Sangam College of Nursing and Health Care Education (Department of MIS and Operations Division of IT
Fiji National University
Bachelor of Science from Bachelor of Information System
Fiji National University
Associate of Applied Science from Trade Diploma in Applied Computing
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