Overview
Work History
Education
Skills
Accomplishments
Workinglanguage
Personal Information
References
Timeline
Generic

Ashnil Navnith Kumar

Koronivia

Overview

1
1
year of professional experience

Work History

Branch Manager MHCC

Vodafone Fiji Limited
  • Managing day to day retail shop operations and prepare shop performance reports every month
  • Produce reports of various kinds, including but not limited to: Sales, Stock take, POS Credit card and / QR/ Debit Card transactions Targets and achievements
  • Prepare Month end Compliance and reports
  • Process LPOs-get Credit clearance, invoice items and file invoice copies
  • Ensuring compliance with customer service standards
  • Provide advice, coaching and support to shop team in meeting sales targets
  • Provide on-job training, guidance and support to the retail sales consultants and as well as lead and manage the team effectively
  • Perform shop opening and closing procedures
  • Review all sales transactions – invoicing and receipting
  • Produce reports, primarily banking, stock control and connections stats
  • Maintaining strong knowledge of all products, accessories, pricing plans, promotions and service features
  • Maintaining knowledge of competitive offers and provide critical market feedback to the relevant stakeholders regarding competition and product/service needs
  • Keeping abreast with latest products and services information and changes in the industry
  • Manage customer queries and provide efficient, courteous customer service and assist in all aspects of product offerings and services
  • Ensure an extraordinary customer experience
  • Prepare staff rosters on monthly basis
  • Ensuring OHS compliance at shop level-clear of any potential hazards for customers and staffs
  • Coordinating with relevant stakeholders for any repairs, renovations, branding required

Retail Sales Consultant

Vodafone Fiji Limited
  • Selling and Marketing Vodafone’s voice and data products, services and solutions to customers
  • Handling all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
  • Completing documentations for new connections, change of plans, delivery of hardware, reconciling stocks and working closely with connections and credit teams for activations
  • Maintaining strong knowledge of all products, accessories, pricing plans, promotions and service features
  • Keeping abreast with latest product and services information and changes in the industry
  • Maintaining knowledge of competitive offers and provide critical market feedback to the relevant stakeholders regarding competition and product/services needs
  • Managing customer queries and provide efficient, courteous customer service and assist in all aspects of products offerings and services
  • Ensure and extraordinary customer experience
  • Understanding customers’ needs and help them discover how our products meet those needs
  • Producing reports, primarily banking, stock control and connections stats

Customer Care Representative

Vodafone Fiji Limited
11.2011 - 05.2013
  • Offering an efficient, accurate, quality and professional service to customers regarding Vodafone products and services over the phone or via correspondence
  • Correctly and efficiently following business policies and processes
  • Maintain accurate database records and call notes pertinent to ongoing communication with providing customers with accurate, complete, concise and relevant information
  • Presenting always with a “can do” attitude which exceeds customer expectation
  • Being accountable for resolving issues and reaching a solution in a timely manner
  • Ability to multi-task works with interruptions and identify priorities
  • Developing good working relationships with other team members and support them as required
  • Identifying opportunities, suggesting methods and solutions with offers that increases customer retention and loyalty

Education

Degree - Management & Public Administration and Tourism Studies

University of the South Pacific
Laucala Campus

Executive Masters - Business Administration

Fiji National University
09.2024

Skills

  • Strong Leadership
  • Communication-Communicating Empathetically
  • Transparency
  • Consistency and reliability
  • Ability to make decisions and accept responsibility
  • Conflict resolution-Ability to resolves conflicts
  • Listening skills-willingness to listen, ability to take feedback
  • Motivator/Empowering/Delegating-Encouraging team work
  • Team player
  • Computer Literate
  • High Analytical Skills
  • Valid Driver’s License Holder
  • Ability to multi task and identify priorities
  • High autonomy – self managing
  • Able to work under pressure with minimum supervision
  • Ability to accept and respond positively to direction
  • Good organizing ability
  • Have basic knowledge on HR and marketing side as well
  • OHS representative and First Aider
  • Proficient in Microsoft Package (Powerpoint, Word, Excel)
  • Merlin Software
  • Accpac Software

Accomplishments

  • Certificate of Participation, OHS Training, 2018
  • Certificate of Participation, Microsoft Excel 2013 Advance (Datec Fiji), 2017
  • Certificate of Participation, Microsoft Excel 2013 Intermediate (Datec Fiji), 2017
  • Certificate of Participation, Microsoft Excel 2013 Basic (Datec Fiji), 2017
  • Certificate of Completion, Customer Service Training by WWBC Group, 2016
  • Certificate of Completion, First Aid Training-Red Cross Society, 2017

Workinglanguage

  • English
  • Hindi

Personal Information

Citizenship: Fiji Islander

References

  • Avichal Prasad, Head of Sales, Vodafone Fiji Limited, 3312000, 9998345, avichal.prasad@vodafone.com.fj
  • Nilesh Singh, Former Retail Manager (Current: Vodafone Head of Recharge Sales and Distribution Manager), Vodafone Fiji Limited, 3312000, 9998101, nilesh.singh@vodafone.com.fj
  • Komal Kumar, Former Acting MHCC Shop Manager, Vodafone Fiji Limited, 3312000, 9998170, komal.kumar@vodafone.com.fj

Timeline

Customer Care Representative

Vodafone Fiji Limited
11.2011 - 05.2013

Branch Manager MHCC

Vodafone Fiji Limited

Retail Sales Consultant

Vodafone Fiji Limited

Degree - Management & Public Administration and Tourism Studies

University of the South Pacific

Executive Masters - Business Administration

Fiji National University

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Ashnil Navnith Kumar