Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic
ATECA TEMALESI

ATECA TEMALESI

SUVA

Summary

Accomplished professional with extensive expertise in customer service excellence, inventory control, and purchasing and procurement. Demonstrates a proactive approach to staff motivation, training, and recruitment, ensuring high standards of food hygiene and kitchen equipment maintenance. Adept at scheduling rota creation, handling customer complaints with a calm demeanor, and maintaining a positive attitude under pressure. Skilled in social media management, event planning, and team development. Excels in menu planning innovation, persuasive communication, and adherence to health and safety regulations. Committed to delivering exceptional service through active listening and effective time management.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Events Ops Assistant

THE PERAL SOUTH PACIFIC RESORT
Suva, FIJI
05.2016 - Current
  • Maintained orderly files with updated, easily accessible information for staff.
  • Provided printing, photocopying scanning support to colleagues.
  • Managed executives' schedules for improved daily workflow.
  • Carried out duties with strict compliance to company standards and policies.
  • Created and distributed invoices to customers.
  • Answered phone calls and emails for management team during busy periods.
  • Handled event logistics smoothly, ensuring successful company events.
  • Addressed incoming requests for information, inquiries, and complaints.

Food and beverage supervisor

THE PEARL SOUTH PACIFIC RESORT
SUVA, FIJI
05.2016 - Current
  • Developed menus with strict cost controls to maximize restaurant profits.
  • Maximized company profits through rigorous analysis and control of both portioning and wastage.
  • Improved dining experience through attentive listening to guest feedback.
  • Maintained high standards of cleanliness and hygiene in the food preparation area.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Increased team productivity with efficient work schedules and staff assignments.
  • Operated and maintained security of Point of Sales (POS) system.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
  • Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
  • Monitored and authorised staff clock-in and clock-out procedures.
  • Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.
  • Collaborated closely with the kitchen team to maintain consistency in food presentation.
  • Oversaw food preparation and production standards by implementing high quality control measures.
  • Supervised service of all food and beverages within hotel in absence of food and beverage manager.
  • Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
  • Delivered functions and events to required standards in collaboration with events coordinator.

Banquet supervisor

THE PEARL SOUTH PACIFIC RESORT
Suva, Fiji
05.2016 - 06.2023
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Monitored the performance of banquet staff, providing constructive feedback where necessary.
  • Provided exceptional customer service, resulting in high levels of customer satisfaction.
  • Conducted pre-event briefings for team members to ensure clarity in roles and responsibilities.
  • Assisted in menu planning for special events, ensuring diversity and quality of food options.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Ensured smooth running of banquet events by effectively coordinating with kitchen and service staff.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.

Food and beverage supervisor

CLUB OCEANUS
Suva, Fiji
04.2010 - 05.2016

Education

Certificate of Higher Education - Commerce

Fiji National University
Fiji

Certificate In Quality Customer Service -

TPAAF
Suva

Certificate In Quality Supervision -

TPAAF
Suva

Certificate In Telephone Ettiquete -

TPAAF
Suva

Skills

  • Customer service excellence
  • Inventory control
  • Purchasing and procurement
  • Staff motivation
  • Food Hygiene
  • Kitchen equipment operation and maintenance
  • Up Menu
  • Positive attitude
  • Scheduling rota creation
  • Stress tolerance
  • Handling customer complaints
  • Proactive approach
  • Basic it literacy
  • Active listening
  • Customer complaint handling
  • Calm under pressure
  • Staff training and recruitment
  • Social media management
  • Event planning
  • Team development
  • Time management mastery
  • Menu planning innovation
  • Persuasive communication
  • Health and Safety regulations
  • Feedback reception
  • Alcoholic beverage preparation
  • Food presentation techniques
  • Sales forecasting

Affiliations

  • Volleyball
  • Socialising
  • Cooking

Certification

Certificate In Fire Warden

Certificate In First Aider

References

References available upon request.

Timeline

Events Ops Assistant

THE PERAL SOUTH PACIFIC RESORT
05.2016 - Current

Food and beverage supervisor

THE PEARL SOUTH PACIFIC RESORT
05.2016 - Current

Banquet supervisor

THE PEARL SOUTH PACIFIC RESORT
05.2016 - 06.2023

Food and beverage supervisor

CLUB OCEANUS
04.2010 - 05.2016

Certificate of Higher Education - Commerce

Fiji National University

Certificate In Quality Customer Service -

TPAAF

Certificate In Quality Supervision -

TPAAF

Certificate In Telephone Ettiquete -

TPAAF

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ATECA TEMALESI