ATELAITE L. MCGOON
Suva
Summary
Experienced team leader with exceptional communication and organisational skills, adept at engaging team members and aligning them with divisional goals. Proven ability to negotiate, coach, and motivate teams, fostering a collaborative work environment. Skilled in delegating tasks effectively by assessing individual strengths, ensuring efficient project execution and strategic problem-solving. Committed to empowering team members to take initiative, enhancing overall productivity and workplace morale.
Overview
31
31
years of professional experience
9
9
years of post-secondary education
Work history
Team Leader Employers Contribution
Fiji National Provident Fund
Suva, Fiji
07.1987 - 07.2017
- Approval/Validating New Employee and Employer Registration forms, Employer/Employee account adjustments, suspense accounts, refunds, Routine Inspections of employers Fiji wide to ensure compliance otherwise to Prosecution, Departure Prohibition Order (DPO), Preparation of teams to Roadshows, public forums, workplace presentations
- Senior Human Resources Officer/Acting Business Analyst (2012—2015) Work involved Human Resources operations such as Recruitment, HR Policy Planning, Performance Development Review process, Critical Position Management and Succession Management and Organization restructure process. Job analysis for Branch Managers, Completed Business Unit structures and Job descriptions for all positions Fund-wide.
- During Acting Team Leader Training stint, prepared a Staff Training Needs Analysis, sorting and collating data, preparation and submission of Staff Training Plan to National Training Productivity Centre at Fiji National University. Completion of training of Trainers (TOTS) 1, 2, 3 and 4 from Fiji National University.
- Team Leader Projects (2011-2012) – Commenced groundwork for creation of new General Ledger Account with IT Team. Identified $5.2 million in member accounts for members over 65 years with no account movement 10 years or more. Unidentified Deposit Account to boost FNPF General Reserve coffers after due diligent enquiry. Drafted business rules/procedures/forms and specifications for withdrawal and movement of funds into Unclaimed Deposit Accounts.
- Digitization Project – 2011-2012 Defined and developed the Nomination Digitization project, scope, goals and deliverables of first data cleansing. Plan inclusive of cross functional team members. Projects resources identified, recruitment and ensuring weekly analysis of actual performance against the plan. Functional expertise in design reviews and key decision as well as mitigating risk strategies.
- Team Leader Customer Services (2010-2011)– ensuring staff are providing quality customer services promptly, efficiently and courteously. Ensuring staff maintain an ethical and positive image of the FNPF In their service. Role was delegated to approve member withdrawals for Housing, Village Housing, Funeral Assistance, and Education Assistance up to $50,000 on various grounds for withdrawal.
- Team Leader Customer Contact Centre (2010) – Thorough knowledge of FNPF services and products for members via phones. Compiling weekly/monthly calls and analysis of incoming, lost and transferred calls.
- Team Leader Pension Centre (2007-2009) – Initiation and implementation of first ever registration of Pension Renewal Certificates since 1975. Compilation of Pension Policy and spearheaded discussion and final Memorandum of Understanding between Fiji National Provident Fund and Attorney General’s Office regarding on-line viewing of Births, Deaths and Marriage Certificates.
- Team Leader Data – (2003-2006) maintaining 100% posting ratio for 150,000 members monthly. Implemented marketing plan for first ever Electronic contribution schedules. Spearheaded talks with biggest single employer i.e. Fiji Government ministries to adopt electronic monthly contribution schedules.
- Clerical Officer, Customer Services Officer, Cashier for various supervisory areas in the Operations Division at the Fiji National Provident Fund Headquarters in Suva, Lautoka and Savusavu Branches.
Hansard Reporter
Parliament of Fiji (Legislature Department)
02.1986 - 07.1987
- Work involved taking parliamentary proceedings and debates in verbatim reporting. Only top high scoring students from Fiji National University then with high level English with fastest transcripts were absorbed into the Civil Service right away. Highest shorthand speed of 120wpm.
Education
Post Graduate Certificate - Business Admin (majoring Human Resources)
University of the South Pacific
Fiji 01.2014 - 01.2015
Diploma - Admin/Secretarial Studies
Fiji National University (Fiji Institute of Technology)
02.1984 - 11.1985
Bachelor of Commerce - Public Management and Industrial Relations
University of the South Pacific
Fiji 01.2006 - 02.2011
Diploma In Management Studies -
University of the South Pacific
Fiji 02.2004 - 02.2005
Certificate In Management Studies -
University of the South Pacific
Fiji /2001 - /2003
Skills
- Communication skills – As an experienced Team Leader, I have great communication skills from engaging team members and communicating team/divisional goals, team performance/gaps and changes if necessary Communication skills includes negotiating, coaching and motivating team members Communicating well is an important factor in
- Organization skills – My Team Leader role was made me to be an effective and efficient employee and also an effective collaborator with other staff and team members Delegating work is critical to set priorities by allocating priority tasks according to individual staff’s skill set and abilities This greatly identifies roadblocks or breaking up complex projects to smaller components and assessing their impact on final outcomes Being mentally organized is important for researching and analyzing and evaluating situations; identifying problems, preparing documentation and thinking strategically at all times
- Teamwork – It is all about knowing how to properly run a team That is splitting the work that needs to be done, and how to combine individual strengths and skills towards a common goal and enhance effective work collaboration
- Empowerment – I believe in inspiring team members to take initiative because taking ownership in their tasks motivates them and has a positive outcome on the team goal and most importantly the work environment
HOBBIES
Reading, Power Walking, Travelling, Counselling
Timeline
Post Graduate Certificate - Business Admin (majoring Human Resources)
University of the South Pacific
01.2014 - 01.2015
Bachelor of Commerce - Public Management and Industrial Relations
University of the South Pacific
01.2006 - 02.2011
Diploma In Management Studies -
University of the South Pacific
02.2004 - 02.2005
Team Leader Employers Contribution
Fiji National Provident Fund
07.1987 - 07.2017
Hansard Reporter
Parliament of Fiji (Legislature Department)
02.1986 - 07.1987
Diploma - Admin/Secretarial Studies
Fiji National University (Fiji Institute of Technology)
02.1984 - 11.1985
Certificate In Management Studies -
University of the South Pacific
/2001 - /2003