Dynamic Sales Manager with proven success at Pacific Energy, driving market expansion and revenue growth. Adept at fostering strong customer relationships and enhancing brand visibility. Recognized for operational excellence and compliance, leveraging excellent communication skills and a keen eye for detail to achieve ambitious sales targets.
Overview
12
12
years of professional experience
Work History
Sales Manager Central & Eastern
Pacific Energy (SWP) Pte Limited
01.2019 - Current
2019 to March 2021 Commercial & Business Manager Lubricants South-West Pacific Region.
March 2021 to 31st December 2024- National Retail Manager.
Purpose of the Role
1. Business Growth & Market Development: Responsible for managing sales activities across Fleet Card, Fuel Service Stations, Commercial Customers, Transportation, and other business sectors within the Central & Eastern regions.
2. Operational Excellence: Ensure safe, efficient, and sustainable operations while meeting sales, margin, volume, and cost objectives.
3. Strategic Leadership: Develop and execute business strategies aligned with company goals to drive market expansion and revenue growth.
4. Crisis & Reputation Management: Act as a key stakeholder in managing company reputation during emergency incidents, in coordination with leadership and external partners.
5. Brand Management & Customer Engagement: Ensure strong brand presence, customer satisfaction, and seamless service delivery in all business segments.
Key Responsibilities
Sales & Business Development
Develop and execute sales strategies to achieve revenue, margin, and volume targets across all assigned sectors.
Identify growth opportunities and drive market expansion through strategic partnerships and business development initiatives.
Foster strong relationships with commercial customers, fleet operators, and key stakeholders to enhance business performance.
Financial & Performance Management
Deliver agreed financial results, including sales, cost control, and profitability, per annual performance plans.
Own and drive business plans for Central & Eastern regions, ensuring alignment with corporate objectives.
Implement pricing and sales strategies to maximize profitability and market competitiveness.
Operational Efficiency & HSSE Compliance
Ensure compliance with Health, Safety, Security & Environment (HSSE) standards in all business operations.
Lead a transparent reporting culture with a focus on continuous improvement and risk mitigation.
Optimize operational efficiencies in transportation and fuel service station management.
Team Leadership & Stakeholder Engagement
Provide leadership and mentorship to the sales team, ensuring alignment with business goals.
Collaborate with internal teams, including marketing and operations, to enhance service delivery.
Engage with regulatory bodies, government entities, and external stakeholders to navigate industry challenges and opportunities.
Customer Experience & Brand Management
Enhance customer experience by implementing service excellence initiatives across Fleet Card services and fuel stations.
Drive brand visibility through promotions, sponsorships, and customer engagement activities.
Monitor market trends and customer needs to refine product offerings and service quality.
Process Optimization & Compliance
Document, implement, and improve sales and operational processes to ensure efficiency and compliance.
Conduct regular audits to maintain adherence to company policies and industry regulations.
Drive digital and technological advancements to improve customer convenience and operational effectiveness.
Branch Manager Sigatoka & Suva
Vinod Patel Company Limited
12.2013 - 12.2018
My Responsibilities Include:
Overseeing Day-to-day operation of the Retail division for the Suva Branch, Current Team with members.
Coaching and motivating staff.
Enhance customer service.
Handling Customer complaints and getting a reasonable solution for their Inconvenience, ensuring that does not become habitual.
Ensuring that all policies and procedures are followed as per company requirements.
Managing Inventory
Working together with RMs and GMs to ensure project sites are fully covered by Trade Sales Rep.
Seek out new business opportunities.
Fleet Management of the Branch.
Opening and Closing of Shops
Controlling overheads
And many more to list.
Education
Certificate - IT (Information Technology)
01.2005
Secondary Education -
Rishikul Sanatan College
01.2005
Fiji Junior Certificate Examination -
01.2001
Primary Education -
Sawani India School
01.1999
Fiji Intermediate Examination -
01.1996
MBA Program (On-Going) -
University of The South Pacific
Suva
Professional Diploma - Business Management
Skills
Team player
High level of initiative
Excellent computer skills (MS Word, Excel, PowerPoint, Outlook, and Access)
Excellent customer skills
Ability to meet deadlines on time, with minimum supervision
Clean driving license (G2, 3, 4, 6, 7, 9)
Excellent English communication skills, verbal and written
I am responsible and have a keen eye for detail
Friendly, helpful, and with a can-do attitude
Ability to work under pressure with minimal supervision
Languages
Written – English & Hindi, Spoken – English & Hindi
References
Neelesh, Pal Singh, Chief Operations Officer, neelesh@vinodpatel.com.fj, +679 9907253, Vinod Patel Company Limited, Center Point