Summary
Overview
Work History
Education
Skills
References
Personal Philosophy
Timeline
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AVISAI TAWAKE

Nasinu,Fiji

Summary

A versatile and motivated professional from Fiji with a proven ability to adapt and excel in dynamic work environments. Committed to achieving organizational goals through dedication, humility, and integrity. Skilled in delivering exceptional results with minimal supervision while fostering strong and lasting relationships with colleagues and clients.

Overview

8
8
years of professional experience

Work History

Quality Assurance (QA) Coordinator

SolarZero
Raiwai, Fiji
05.2023 - Current
  • Monitored the production process to ensure adherence to established quality standards.
  • Conducted audits and inspections, ensuring compliance with policies and regulations.
  • Maintained accurate records of inspections, audits, and testing procedures.
  • Prepared detailed reports on quality metrics, highlighting areas for improvement.
  • Analyzed quality control data to identify trends and recommend enhancements.
  • Implemented process improvements to boost product quality and operational efficiency.
  • Worked with pod leaders, sales agents, and customer service teams to address quality concerns.
  • Partnered with departments across the supply chain to uphold quality standards.

Customer Interaction Agent (Sales)

ActewAGL
Nasinu, Fiji
03.2023 - Current
  • Conducted energy bill comparisons to offer customers the best ActewAGL deals.
  • Ensured prompt closure of sales while maintaining excellent customer service.
  • Educated customers on ActewAGL services and tailored solutions to meet their energy needs.

Customer Interaction Agent (Sales)

VEA Victoria Energy Auditors
Nasinu, Fiji
02.2020 - 06.2021
  • Assisted Victorians in accessing government energy upgrade schemes for greener solutions.
  • Guided customers in reducing energy consumption and emissions.
  • Built awareness of sustainability initiatives and promoted energy-efficient solutions.

Lead Generator

TeleConnex (Acquirely)
Nasinu, Fiji
08.2020 - 02.2021
  • Delivered premium lead generation services, ensuring high-quality, consented prospects.
  • Effectively marketed client brands to prospective customers.
  • Maintained consistent opt-ins and contributed to brand engagement.

Customer Care Agent

Vodafone Australia
Nasinu, Fiji
03.2020 - 07.2020
  • Responded to customer inquiries via phone and email, ensuring excellent service delivery.
  • Directed customers to online resources and updated their records in CRM systems.
  • Ensured that both prepaid and postpaid customers were attended to efficiently.
  • Resolved all customer queries promptly, maintaining high satisfaction levels.
  • Created detailed reports on customer interactions and proposed ideas for improving customer care processes.

Sales & Marketing Agent

Vodafone Australia
Nasinu, Fiji
06.2017 - 02.2020
  • Delivered top-tier sales, securing new customers and maintaining a robust database.
  • Achieved and consistently exceeded sales targets.
  • Provided personalized product recommendations tailored to individual customer needs.
  • Handled business accounts for Vodafone customers, ensuring all business postpaid plans were up-to-date.
  • Promoted and sold new offers to business account clientele, strengthening relationships and driving revenue.
  • Resolved customer queries effectively and escalated priority issues when necessary.

Education

Diploma - Forestry

Fiji National University
01.2013

National Certificate - Science

12.2012

National Certificate - Mathematics (Levels 1 & 2)

12.2012

National Certificate of Educational Achievement - Levels 1, 2, & 3

12.2011

New Zealand University Entrance -

12.2011

Skills

  • Analytical skills
  • Design and implement database structures
  • Detail-oriented
  • High-quality work
  • Communication skills
  • Interpersonal skills
  • Problem-solving capabilities
  • Work under pressure
  • Meet tight deadlines
  • Quality assurance
  • Data analysis
  • Process improvement
  • Regulatory compliance
  • Audit procedures
  • Record keeping
  • Customer service
  • Problem solving
  • Time management
  • Team collaboration
  • Report writing
  • Critical thinking
  • Attention to detail
  • Stakeholder engagement
  • Adaptability and flexibility

References

  • Tarusila Rayasi, Quality Assurance (QA) Team Leader, tarusila.rayasi@solarzero.co.nz, tarusila.rayasi@gmail.com, 9120160
  • Harry Fong, Human Resources Assistant, fongpatrick9@gmail.com, 7439038

Personal Philosophy

Draws standards from the Bible, believing honesty is the best policy. Lives by the principle: 'Do unto others as you would have them do unto you.'

Timeline

Quality Assurance (QA) Coordinator

SolarZero
05.2023 - Current

Customer Interaction Agent (Sales)

ActewAGL
03.2023 - Current

Lead Generator

TeleConnex (Acquirely)
08.2020 - 02.2021

Customer Care Agent

Vodafone Australia
03.2020 - 07.2020

Customer Interaction Agent (Sales)

VEA Victoria Energy Auditors
02.2020 - 06.2021

Sales & Marketing Agent

Vodafone Australia
06.2017 - 02.2020

Diploma - Forestry

Fiji National University

National Certificate - Science

National Certificate - Mathematics (Levels 1 & 2)

National Certificate of Educational Achievement - Levels 1, 2, & 3

New Zealand University Entrance -

AVISAI TAWAKE