AVISAI TAWAKE
Nasinu,Fiji
Summary
A versatile and motivated professional from Fiji with a proven ability to adapt and excel in dynamic work environments. Committed to achieving organizational goals through dedication, humility, and integrity. Skilled in delivering exceptional results with minimal supervision while fostering strong and lasting relationships with colleagues and clients.
Overview
8
8
years of professional experience
Work History
Quality Assurance (QA) Coordinator
SolarZero
Raiwai, Fiji
2023.05 - Current
- Monitored the production process to ensure adherence to established quality standards.
- Conducted audits and inspections, ensuring compliance with policies and regulations.
- Maintained accurate records of inspections, audits, and testing procedures.
- Prepared detailed reports on quality metrics, highlighting areas for improvement.
- Analyzed quality control data to identify trends and recommend enhancements.
- Implemented process improvements to boost product quality and operational efficiency.
- Worked with pod leaders, sales agents, and customer service teams to address quality concerns.
- Partnered with departments across the supply chain to uphold quality standards.
Customer Interaction Agent (Sales)
ActewAGL
Nasinu, Fiji
2023.03 - Current
- Conducted energy bill comparisons to offer customers the best ActewAGL deals.
- Ensured prompt closure of sales while maintaining excellent customer service.
- Educated customers on ActewAGL services and tailored solutions to meet their energy needs.
Customer Interaction Agent (Sales)
VEA Victoria Energy Auditors
Nasinu, Fiji
2020.02 - 2021.06
- Assisted Victorians in accessing government energy upgrade schemes for greener solutions.
- Guided customers in reducing energy consumption and emissions.
- Built awareness of sustainability initiatives and promoted energy-efficient solutions.
Lead Generator
TeleConnex (Acquirely)
Nasinu, Fiji
2020.08 - 2021.02
- Delivered premium lead generation services, ensuring high-quality, consented prospects.
- Effectively marketed client brands to prospective customers.
- Maintained consistent opt-ins and contributed to brand engagement.
Customer Care Agent
Vodafone Australia
Nasinu, Fiji
2020.03 - 2020.07
- Responded to customer inquiries via phone and email, ensuring excellent service delivery.
- Directed customers to online resources and updated their records in CRM systems.
- Ensured that both prepaid and postpaid customers were attended to efficiently.
- Resolved all customer queries promptly, maintaining high satisfaction levels.
- Created detailed reports on customer interactions and proposed ideas for improving customer care processes.
Sales & Marketing Agent
Vodafone Australia
Nasinu, Fiji
2017.06 - 2020.02
- Delivered top-tier sales, securing new customers and maintaining a robust database.
- Achieved and consistently exceeded sales targets.
- Provided personalized product recommendations tailored to individual customer needs.
- Handled business accounts for Vodafone customers, ensuring all business postpaid plans were up-to-date.
- Promoted and sold new offers to business account clientele, strengthening relationships and driving revenue.
- Resolved customer queries effectively and escalated priority issues when necessary.
Education
Diploma - Forestry
Fiji National University
01.2013
National Certificate - Science
12.2012
National Certificate - Mathematics (Levels 1 & 2)
12.2012
National Certificate of Educational Achievement - Levels 1, 2, & 3
12.2011
New Zealand University Entrance -
12.2011
Skills
- Analytical skills
- Design and implement database structures
- Detail-oriented
- High-quality work
- Communication skills
- Interpersonal skills
- Problem-solving capabilities
- Work under pressure
- Meet tight deadlines
- Quality assurance
- Data analysis
- Process improvement
- Regulatory compliance
- Audit procedures
- Record keeping
- Customer service
- Problem solving
- Time management
- Team collaboration
- Report writing
- Critical thinking
- Attention to detail
- Stakeholder engagement
- Adaptability and flexibility
References
- Tarusila Rayasi, Quality Assurance (QA) Team Leader, tarusila.rayasi@solarzero.co.nz, tarusila.rayasi@gmail.com, 9120160
- Harry Fong, Human Resources Assistant, fongpatrick9@gmail.com, 7439038
Personal Philosophy
Draws standards from the Bible, believing honesty is the best policy. Lives by the principle: 'Do unto others as you would have them do unto you.'
Timeline
Quality Assurance (QA) Coordinator
SolarZero
2023.05 - Current
Customer Interaction Agent (Sales)
ActewAGL
2023.03 - Current
Lead Generator
TeleConnex (Acquirely)
2020.08 - 2021.02
Customer Care Agent
Vodafone Australia
2020.03 - 2020.07
Customer Interaction Agent (Sales)
VEA Victoria Energy Auditors
2020.02 - 2021.06
Sales & Marketing Agent
Vodafone Australia
2017.06 - 2020.02
Diploma - Forestry
Fiji National University