Bernadette Pesamino
Nadi
Summary
Dynamic professional with a proven track record at Bank Of The South Pacific, enhancing customer satisfaction and streamlining operations. Excelled in customer support and Microsoft Excel, significantly improving departmental efficiency. Skilled in problem-solving and data entry, adept at driving results and fostering positive outcomes.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Bank Of The South Pacific
Namaka, Nadi
01.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a good level of product knowledge to effectively assist customers.
- Demonstrated adaptability in handling diverse situations and clientele, effectively addressing their needs and expectations.
- Collaborated with team members to ensure that individual and departmental sales targets were achieved.
- Demonstrated adequate cash handling abilities.
Part Time Teller
Bank Of The South Pacific
Namaka, Nadi
10.2023 - 01.2024
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Demonstrated efficiency when assisting a high-volume of clients by prioritizing task and maintaining sound product knowledge.
- Maintained friendly and professional customer interactions.
- Maintained cash drawer accuracy by implementing effective cash handling practices.
- Maintained accurate records of customer transactions in line with bank procedures.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Administration Officer
Samma Glass & Aluminium
Waimalika Industrial Area, Nadi
08.2023 - 10.2023
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Used MYOB software to maintain up-to-date company transactions such as quotations, orders, invoices and receipts.
- Collaborated with team members to ensure that projects were on track and completed on time.
- Conducted accurate weekly stock takes of company assets.
- Handled team petty cash, minor cash transactions and the company weekly banking.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
Waitress / Cashier / Restaurant Manager
Fijian Hut Restaurant
Martintar, Nadi
04.2022 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed restaurant social media pages to extend customer reach.
- Efficiently managed stock purchasing, bill payments and interactions with vendors.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
Hatchery Supervisor
Goodman Fielder International (Fiji) Ltd
Waila, Nausori
03.2021 - 12.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated closely with the Quality Assurance team to ensure that all operations were performed as per HACCP.
- Implemented comprehensive protocols and checklists for multiple processes which also assisted in troubleshooting.
- Maintained meticulous records of hatchery inputs and outputs.
- Strategically developed weekly team rosters based on individual strengths which improved process efficiency and promoted effective collaboration.
Graduate Management Trainee
Goodman Fielder International (Fiji) Ltd
Nausori & Suva
07.2019 - 03.2021
- Actively engaged with multiple departments and teams including operations, quality assurance, safety and sales & marketing to gain comprehensive knowledge on the company's end-to-end processes.
- Enhanced company efficiency by conducting research, analyzing data, and identifying areas for improvement.
- Participated in continuous learning opportunities to stay current on best practices within the industry.
- Prepared detailed reports for each department, discussing processes learnt as well as possible process improvements.
- Participated in company trainings such as Lock Out, Tag Out, Permit To Work and Job Safety Analysis.
- Developed management skills by participating in cross-functional projects and collaborating with various departments.
Education
Bachelor of Electrical And Electronics Engineering - Electrical & Electronics Engineering
University of The South Pacific
Laucala Bay Campus, Suva09.2019
Skills
- Customer Focus
- Documentation And Reporting
- Customer Support
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Microsoft Excel
- Money handling abilities
Languages
English
Native language
iTaukei
Intermediate
B1
Timeline
Customer Service Officer
Bank Of The South Pacific
01.2024 - Current
Part Time Teller
Bank Of The South Pacific
10.2023 - 01.2024
Administration Officer
Samma Glass & Aluminium
08.2023 - 10.2023
Waitress / Cashier / Restaurant Manager
Fijian Hut Restaurant
04.2022 - 10.2022
Hatchery Supervisor
Goodman Fielder International (Fiji) Ltd
03.2021 - 12.2021
Graduate Management Trainee
Goodman Fielder International (Fiji) Ltd
07.2019 - 03.2021
Bachelor of Electrical And Electronics Engineering - Electrical & Electronics Engineering
University of The South Pacific