Bernadette Pesamino
Nadi
Summary
Dynamic professional with a proven track record at Bank Of The South Pacific, enhancing customer satisfaction and streamlining operations. Excelled in customer support and Microsoft Excel, significantly improving departmental efficiency. Skilled in problem-solving and data entry, adept at driving results and fostering positive outcomes.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Bank Of The South Pacific
01.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a good level of product knowledge to effectively assist customers.
- Demonstrated adaptability in handling diverse situations and clientele, effectively addressing their needs and expectations.
- Collaborated with team members to ensure that individual and departmental sales targets were achieved.
- Demonstrated adequate cash handling abilities.
Part Time Teller
Bank Of The South Pacific
10.2023 - 01.2024
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Demonstrated efficiency when assisting a high-volume of clients by prioritizing task and maintaining sound product knowledge.
- Maintained friendly and professional customer interactions.
- Maintained cash drawer accuracy by implementing effective cash handling practices.
- Maintained accurate records of customer transactions in line with bank procedures.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Administration Officer
Samma Glass & Aluminium
08.2023 - 10.2023
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Used MYOB software to maintain up-to-date company transactions such as quotations, orders, invoices and receipts.
- Collaborated with team members to ensure that projects were on track and completed on time.
- Conducted accurate weekly stock takes of company assets.
- Handled team petty cash, minor cash transactions and the company weekly banking.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
Waitress / Cashier / Restaurant Manager
Fijian Hut Restaurant
04.2022 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed restaurant social media pages to extend customer reach.
- Efficiently managed stock purchasing, bill payments and interactions with vendors.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
Hatchery Supervisor
Goodman Fielder International (Fiji) Ltd
03.2021 - 12.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated closely with the Quality Assurance team to ensure that all operations were performed as per HACCP.
- Implemented comprehensive protocols and checklists for multiple processes which also assisted in troubleshooting.
- Maintained meticulous records of hatchery inputs and outputs.
- Strategically developed weekly team rosters based on individual strengths which improved process efficiency and promoted effective collaboration.
Graduate Management Trainee
Goodman Fielder International (Fiji) Ltd
07.2019 - 03.2021
- Actively engaged with multiple departments and teams including operations, quality assurance, safety and sales & marketing to gain comprehensive knowledge on the company's end-to-end processes.
- Enhanced company efficiency by conducting research, analyzing data, and identifying areas for improvement.
- Participated in continuous learning opportunities to stay current on best practices within the industry.
- Prepared detailed reports for each department, discussing processes learnt as well as possible process improvements.
- Participated in company trainings such as Lock Out, Tag Out, Permit To Work and Job Safety Analysis.
- Developed management skills by participating in cross-functional projects and collaborating with various departments.
Education
Bachelor of Electrical And Electronics Engineering - Electrical & Electronics Engineering
University of The South Pacific
Laucala Bay Campus, Suva09.2019
Skills
- Customer Focus
- Documentation And Reporting
- Customer Support
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Microsoft Excel
- Money handling abilities
Languages
English
Native language
iTaukei
Intermediate
B1
Timeline
Customer Service Officer
Bank Of The South Pacific
01.2024 - Current
Part Time Teller
Bank Of The South Pacific
10.2023 - 01.2024
Administration Officer
Samma Glass & Aluminium
08.2023 - 10.2023
Waitress / Cashier / Restaurant Manager
Fijian Hut Restaurant
04.2022 - 10.2022
Hatchery Supervisor
Goodman Fielder International (Fiji) Ltd
03.2021 - 12.2021
Graduate Management Trainee
Goodman Fielder International (Fiji) Ltd
07.2019 - 03.2021
Bachelor of Electrical And Electronics Engineering - Electrical & Electronics Engineering
University of The South Pacific
Similar Profiles
Anave FaamoanaAnave Faamoana
Bank Teller at Bank Of South PacificBank Teller at Bank Of South Pacific
Ilisapeci Vulimainiusiladi TuivakanoIlisapeci Vulimainiusiladi Tuivakano
Senior Consultant – Customer Engagement Team at Bank of South Pacific Life InsuranceSenior Consultant – Customer Engagement Team at Bank of South Pacific Life Insurance
Mikaele MalaitaiMikaele Malaitai
Bank Teller at Bank South PacificBank Teller at Bank South Pacific