Bill Savu
Lot 100, Sakoca, Tacirua
Summary
Dynamic professional with a proven track record at Bank of South Pacific, excelling in Customer service and fraud monitoring, Visa Risk Management, MasterCard and skilled in MS Office applications. Recognized for achieving sales targets and enhancing customer satisfaction through effective communication and problem-solving abilities. Committed to driving results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Customer Services Officer (Branch) and E-Channels Support Officer
Colonial National Bank, later acquired by Bank of South Pacific in 2009.
12.2007 - 06.2020
- WORK EXPERIENCE:
- Customer Services Officer - Opening of new accounts, sales and compliance - helping achieve monthly individual and team sales targets by promoting bank products
- E-Channels Support Officer: Credit Card Officer - Balancing MasterCard Payments and Manual Credit Card Cash advance, processing MasterCard account closures and passing entries to nil off balances, Monitoring and reporting of FIU payments for offshore cash withdrawals and offshore purchases to ensure that customers are transacting within RBF regulation
- Month end reconciliation for all income generated by our Electronic Channels and reporting to RBF and lastly attending to General MasterCard queries
- Internet Banking & SMS - Sending Internet Banking BillPay reports to the respective billers and resolving queries regarding payment issues
- Ensuring that biller listing is up to date
- Attending to SMS Top up disputes through ATM, Mobile and Internet Banking
- Visa Debit/MasterCard Disputes & Fraud Monitoring - Processing MasterCard and Visa Debit Card Issuing Disputes
- Reconciliation of General Ledgers for debits and credits received against disputed amounts
- Using Visa Risk Manager & Fraud Risk Manager tools to monitor Visa and MasterCard transactions, analyzing data to identify fraud trends, reporting and taking action where necessary
- Settlements - Interchange settlements (incoming & outgoing) with other banks ATM and EFTPOS transactions and reconciling differences
- Processing Interchange ATM disputes
- Cards - Creating new MasterCard accounts, attending to requests for Increase in MasterCard limits, Embossing and creation of new cards and issuing of replacements
- ATM Disputes - Attending to local ATM Disputes within expected TAT (BSP Card on BSP ATM), reconciling Dispute and ATM Clearing GLs, differences to be escalated to senior management
Sales Representative
Courts Home Centers
07.2006
- Ensuring tidiness of store, display items and achieving monthly sales targets
Education
100 level - Economics and Management Degree (Double Major) - Economics and Management
University of the South Pacific
01.2005
Foundation Studies -
University of the South Pacific
01.2004
Fiji School Leaving Certificate (FSLC) -
Suva Grammar School
01.2003
Fiji Junior Certificate (FJC) -
Suva Grammar School
01.2001
Skills
- MS Office
Excel
Access
Word
BANKING SYSTEMS USED:
- BEST
- Customer One
- Visa Risk Monitoring
- Fraud Risk Monitoring
- Rubik
- IB Digital
- SMS Banking
- Internet banking
- Credit Card Dispute Management
Visa & MasterCard
Awards
- Sales & Service Excellence Award
- 2014
- 2016
References
- Je'an Bentley, Head of E-Channel Retail, Bank of the South Pacific, Private Mail Bag, Suva, 7024 810, JBentley@bsp.com.fj
- Rachael Elaise, Senior Manager Digital Banking, Bank of the South Pacific, Private Mail Bag, Suva, 7024 049, RElaise@bsp.com.fj
- Nirdesh Singh, Head of Marketing, Bank of the South Pacific, Private Mail Bag, Suva, 7024 899, NirdeshS@bsp.com.fj
- Wilson Chow, Senior Facilities Management & Projects Manager, Bank of the South Pacific, Private Mail Bag, Suva, 7024 833, WilsonC@bsp.com.fj
- Ryan Tikoduadua, Senior Procurement Manager, Bank of the South Pacific, Private Mail Bag, Suva, 7024 702, RTikoduadua@bsp.com.fj
Extracurricular Activities
Touch Rugby, 2007 - 2020, First Touch Rugby Club Vice-Captain for Fiji Warriors, 2013, Trans-Tasman Tourney
Hobbies and Interests
- Touch Rugby
- Rugby
- Netball
- Volleyball
- Basketball
Position Held
- 07/01/06 - Sales Representative, Courts Home Centers: Ensuring tidiness of store, Display items, Achieving monthly sales targets
- 12/01/07 - 06/30/20, Customer Services Officer (Branch) and E-Channels Support Officer, Colonial National Bank - later acquired by Bank of South Pacific in 2009, Opening of new accounts, Sales and compliance, Helping achieve monthly individual and team sales targets by promoting bank products.
- Credit Card Officer - Balancing MasterCard Payments and Manual Credit Card Cash advance, Processing MasterCard account closures, Monitoring and reporting of FIU payments for offshore cash withdrawals and purchases, Month end reconciliation for all income generated by Electronic Channels, Sending Internet Banking BillPay reports, Resolving queries regarding payment issues, Processing MasterCard and Visa Debit Card Issuing Disputes, Reconciliation of General Ledgers for debits and credits, Using Visa Risk Manager & Fraud Risk Manager tools, Interchange settlements with other banks, Creating new MasterCard accounts, Attending to local ATM Disputes
Personal Information
- Citizenship: Fijian
- Date of Birth: 02/27/86
Affiliations
- I actively participate in various Buisness house sports, namely Touch rugby, Hockey, Mixed Netball and Basketball
Languages
English
First Language
Timeline
Customer Services Officer (Branch) and E-Channels Support Officer
Colonial National Bank, later acquired by Bank of South Pacific in 2009.
12.2007 - 06.2020
Sales Representative
Courts Home Centers
07.2006
100 level - Economics and Management Degree (Double Major) - Economics and Management
University of the South Pacific
Foundation Studies -
University of the South Pacific
Fiji School Leaving Certificate (FSLC) -
Suva Grammar School
Fiji Junior Certificate (FJC) -
Suva Grammar School
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