Bula tale Lomani
Lami town,Fiji
Summary
Dynamic bar supervisor with extensive experience at Grand Pacific Hotel, excelling in team leadership and customer service. Proven track record in enhancing guest experiences and managing staff performance. Skilled in inventory management and conflict resolution, consistently achieving high customer satisfaction and fostering a positive atmosphere.
Overview
15
15
years of professional experience
Work History
Bar supervisor
Grand pacific hotel
Suva
2013.07 - 2015.09
- Supervisor bar staff [ bartenders barback services] assigin station, monitor performance, and ensure smooth teamwork.
- Insure excellent customer services: great gusts handle complaint and escalation, and maintain a positive atmosphere.
- Oversee drinks quality and consistency enforce recipes, portions, presentation.
Bar supervisor
Maya Dahba
Suva
2010.11 - 2013.04
- Overseasing staff performance providing feedback and taking necessary disciplinary actions when needed.
- Customer service engaging customer to enhance their experience and address any
Bar manager
Italian restaurants
Suva
2008.02 - 2010.11
- (Menu Development.) Creating and updating drinks and food menu to meet customer demands and enhance the overall experience.
- (Sales tracking.) Tracking customer behavior and sales trends using point of sales [pos] systems to inform business decisions.
- [performance] Overseeing staff performance providing feedback, and taking necessary disciplinary actions when needed.
- [Conflict Resolution] Handing disputes and managing difficult situations, whether they involve staff or customer to maintain a positive atmosphere.
Restaurant manager
Tables restaurants scott
Suva
2001.03 - 2002.07
- Management Customer Services Standards.
- Maintain quality high satisfaction though services standards and staff coaching.
- Manage reservation, VIP's special request and private events.
- (Key performance indicator)
- Food cost percentage
- Labor costs percentage
- Average check/ covers per shift
- Table turnover / services time
- Customer satisfaction/ reviews score/repeat customer.
Education
Tourism hospitality - Hospitality industry in tourism
Suva international school
SuvaSkills
- Management F&B
- Team Leadership
- Customer Service
- Staff Training
- Event Planning
- Inventory Management
- Beverage Knowledge
- Cash Handling
- Scheduling
Personal Information
- Gender: Male
- Nationality: Fijian
Consent
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Timeline
Bar supervisor
Grand pacific hotel
2013.07 - 2015.09
Bar supervisor
Maya Dahba
2010.11 - 2013.04
Bar manager
Italian restaurants
2008.02 - 2010.11
Restaurant manager
Tables restaurants scott
2001.03 - 2002.07
Tourism hospitality - Hospitality industry in tourism
Suva international school