Elena Buitunitoga Qereqeretabua

• Duty Manager

• Co-ordinate Front Office operations during shift, including Front Desk, Guest Services, Concierge and Uniform Services to ensure guest service excellence and adherence to the Hotel’s standards and procedures at all times

• Be proactive in observing operational needs across the hotel, enlisting associates from other departments to assist in areas where business demands are higher.

• Supervise the management of inventory availability and blocking to ensure that each guest is accommodated according to their requirements, investigating any room discrepancies.

• Actively manage an oversold situation in accordance with hotel policy and procedure to ensure guest satisfaction

• Team Leader

• Concierge
• Operator
• Relieving Rooms Controller
• Relieving Duty Manager

• Deal with problems and complaints received from guests, acting immediately to restore guest satisfaction

• Ensure adherence to hotel credit procedures and policies at all times, leading by example

• Align your working practices and conduct with the Hotel’s Vision; consistently strive to meet and exceed the expectations of both internal and external guests

• Enhanced guest satisfaction by providing prompt and courteous service.
• Resolved customer complaints with professionalism and patience.
• Assisted guests in locating local attractions to enrich their stay.
• Handled emergency situations calmly and efficiently, prioritising safety of guests.

• Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
• Boosted sales revenue through aggressive and targeted marketing strategies.

• Meet & Greet
• Crew Ships Tour Guide
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.

• Meet & Greet
• MYFIJI Reservation Agent
• Transport Coordinator
• Wedding Coordinator

• Reservations
• Phone Operator
• Maid
• Public Area
• Coordinated office supplies orders to keep necessary materials available at all times.
• Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
• Assisted with administrative tasks, improving overall functionality of the office.
• Maintained an organised reception area for a professional business environment.
• Maintained accurate logs of visitor entries for security purposes.