Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic
Farrell Maharaj

Farrell Maharaj

Suva,,Fiji Islands

Summary

I would describe myself as a well presented, hard working person who thrives at the chance of learning new skills. I have a mature outlook, excellent communication skills and enjoy working with the public and private sector. I am always adamant to accomplish the tasks I have been assigned to in a productive and efficient manner done in a professional and efficient manner and I have proved these skills through my education and work experience. I like to think I am someone who works well alongside others and easy to get along with as I am a sociable person. My work experience has helped me build my confidence as a person and hopefully will carry on so. I am willing to take on any training necessary to enable me to carry out my work well.

Overview

14
14
years of professional experience

Work History

Sales & Marketing Manager

Bula Outsourcing
Suva, Fiji islands
03.2025 - Current
  • Develop and execute sales strategies to acquire new clients and grow existing accounts.
  • Identify market opportunities, particularly in verticals such as mortgage broking, finance, e-commerce, and healthcare.
  • Build a high-quality pipeline of prospects through networking, outbound outreach, and strategic partnerships.
  • Lead client meetings, presentations, and proposal development.
  • Collaborate closely with marketing, operations, and delivery teams to ensure service alignment and seamless onboarding.
  • Meet and exceed monthly, quarterly, and annual revenue targets.
  • Track and report sales KPIs, pipeline status, and market trends.
  • Represent Bula Outsourcing at industry events, trade shows, and webinars when required.
  • Develop marketing strategies that align with company goals and objectives.
  • Plan and execute campaigns across digital (social media, email, SEO) and traditional channels.
  • Analyze market trends and competitor activities to identify opportunities and threats.
  • Manage marketing budgets and allocate resources effectively.
  • Monitor campaign performance and optimize strategies for maximum impact.
  • Lead and mentor the marketing team to achieve targets and foster growth.
  • Collaborate with cross-functional teams (sales, product, design) for cohesive brand messaging.
  • Oversee content creation for various channels, ensuring brand consistency.
  • Build and maintain relationships with media, influencers, and strategic partners.
  • Conduct market research to understand customer needs and preferences.
  • Identify and implement new marketing tools and platforms for better reach and engagement.
  • Prepare and present reports on campaign performance and ROI to senior management.
  • Ensure brand consistency across all marketing communications and channels.
  • Stay updated on industry trends and competitor strategies to maintain a competitive edge.
  • Coordinate event planning and promotional activities to enhance brand visibility.
  • Regular update of warranty register.

Disability Support Worker

Hauser Disability Support Services
Ararat, Australia
02.2022 - 12.2024
  • Assisting with Daily Living Tasks
  • Providing support with personal hygiene, bathing, grooming, and dressing.
  • Helping with meal preparation, feeding, and maintaining dietary needs.
  • Providing Mobility Assistance
  • Supporting clients with movement, including transfers, using mobility aids, and transportation to appointments.
  • Ensuring the safety of clients during mobility-related activities.
  • Administering Medications and Treatments
  • Assisting with or administering prescribed medications according to guidelines.
  • Monitoring and recording health-related data like blood pressure or glucose levels.
  • Promoting Independence
  • Encouraging clients to perform tasks independently where possible.
  • Supporting clients to engage in activities that enhance life skills and independence.
  • Emotional Support
  • Offering companionship, active listening, and fostering a sense of belonging.
  • Assisting with mental health and emotional challenges through appropriate communication.
  • Supporting Community Participation
  • Accompanying clients to social events, educational programs, or recreational activities.
  • Assisting with volunteer opportunities and community engagement.
  • Maintaining a Safe Environment
  • Ensuring the living space is clean, safe, and well-organized.
  • Identifying and addressing risks to the client’s health and safety.
  • Documenting and Reporting
  • Keeping accurate records of daily activities, health observations, an incidents.
  • Reporting concerns or changes in the client’s condition to supervisors or healthcare professionals.
  • Advocacy and Communication
  • Acting as a liaison between clients, families, and healthcare providers.
  • Advocating for clients’ needs and rights while respecting their privacy and dignity.
  • Transport Assistance
  • Driving clients to appointments, community events, or social gatherings.
  • Ensuring clients’ transportation needs are met safely and punctually.

Meat Process Worker

Ararat Meat Exports
Ararat, Australia
02.2022 - 08.2023
  • Packing of meat into boxes
  • Marshalling of carcasses and carton into refrigerator and freezer, manual lifting of carcasses
  • General tidying up slaughter floor and boning rooms
  • Assisting in removal of hides from carcasses, manual and mechanical
  • Using hydraulic hock cutters to remove fore and hind hocks
  • Removal of defects and fat from the carcasses by using knife
  • Folding pre-cut cardboards into a carton and insert plastics
  • Using Label computer to label different meat cuts
  • Using strapping machine to strap boxes for export

Trainee Butcher

Lamplight Investment Ltd, T/A Mr Butcher
Suva, Fiji Islands
07.2019 - 06.2021
  • Receiving deliveries of meat and checking their content and hygiene
  • Preparing meat in accordance with laid down procedures
  • Ensuring the availability of quality meat for customers
  • Cutting meat to display for the customers
  • Ensuring that all meat is handled and stored properly
  • Learning to prepare special cuts of meat for customers
  • Carrying out temperature checks on meat and freezer
  • Complying with health, sanitation and legal regulations to ensure a clean and safe Work environment is in accordance to Health & Safety Policy.

Executive Business Development

Serendib Investment Pte Ltd (FHL group of companies)
Suva, Fiji Islands
01.2019 - 06.2019
  • Negotiate on price, costs, delivery and specifications with buyers and managers
  • Prepare Sales report for management weekly and every quarter.
  • Record sales and order information and sending copies to the sales office, or entering figures into a computer system
  • Represent the company at trade exhibitions and events
  • Review your own sales performance, aiming to meet or exceed targets
  • Attend team meetings and share best practice with colleagues
  • Listen to customer requirements and present appropriately to make a sale
  • Maintain and develop relationships with existing customers in person and via telephone calls and emails
  • Cold call to arrange meetings with potential customers to prospect for new business
  • Respond to incoming email and phone enquiries
  • Act as a contact between a company and its existing and potential markets
  • Negotiate the terms of an agreement and close sales
  • Gather market and customer information
  • Challenge any objections with a view to getting the customer to buy
  • Advise on forthcoming product developments and discuss special promotions
  • Check the quantities of goods on display and in stock
  • Make accurate, rapid cost calculations and providing customers with quotations
  • Prepares reports by collecting, analysing, and summarizing information

Sales & Marketing Officer

Fijian Holdings Unit Trust
Suva, Fiji Islands
08.2017 - 01.2019
  • To achieve sales target set annually in the annual budget
  • To assist in implementing of the FHL FML marketing plan
  • To ensure that FHLFML became the most highly regarded Unit Trust Manager in Fiji
  • To organize promotions and presentations for both the Trust and FHL FML.
  • To provide exceptional customer services
  • To manage and report in a timely manner customer complaint
  • To assess and recommend services providers, sales distribution agent to Management
  • To assist in setting and monitoring performances as per benchmarks for Service Providers
  • To assist in conducting audit and training of service providers about the product and services of both the Trust and the Manager
  • To continue to find innovative ways to promote the fund managed by FHL FML.

Customer Interaction Agent for Vodafone Hutchinson Australia

PACKLEADER PACIFIC
LBE, Fiji Islands
02.2015 - 07.2016
  • Answer Outbound and Inbound calls.
  • Determine customer eligibility by comparing product information.
  • Manage and resolve customer queries.
  • Manage Client's system with care (Seibel & Red Source)
  • Upsell & cross sell customers Vodafone products.
  • Enter complete and accurate customer information into Seibel.
  • Identify and escalate priority issues to Team Leader.
  • Clear use and understanding of 'call dispositioning'.
  • Follow up customer calls when necessary.
  • Complete call logs.
  • Exceed and achieve sales targets on weekly basis.
  • Maintain and improve quality results.
  • Accomplish organizational mission.
  • Build rapport with existing and new customers.

Reservation Agent for Brussels Airlines

MINDPEARL Contact Centre
Suva, Fiji Islands
02.2015 - 07.2015
  • Perform single and group bookings as requested on Programmed Airline Reservation System known as PARS.
  • Correct errors in ticket purchases and account information.
  • Make accurate airline quotation according to airline tariff structure for the routing, class of service and application of loyalty program discounts when applicable.
  • Explained airline policies regarding purchases, cancellations and transfers.
  • Made changes to itineraries and seat location on request.

Senior Team Leader for Rightway Driving School

MINDPEARL Contact Centre
Suva, Fiji Islands
10.2014 - 01.2015
  • Challenge current methods of service delivery and identify and recommend strategic plan for improvements.
  • Motivate, develop, coach, train and formally appraise employees to set performance standards, recognize achievement and deal with performance issues.
  • Provide daily direction and communication to employees so that customer service calls are answered in a timely and efficient manner.
  • Assist in the management staff roster to meet anticipated business requirement to the agreed standard.
  • Address disciplinary and performance problems according to compliance policy.
  • Conduct weekly meetings with clients to address agent performance, implement on-going training for call quality and coaching, and reporting on plans to reach team targets.

Team Leader for Telstra & Energy Australia

MINDPEARL Contact Centre
Suva, Fiji Islands
02.2013 - 09.2014
  • Responsible for initiating calls to delinquent customers to collect payment and settle accounts.
  • Responding to calls requiring special handling or resolution that deviate from standard collection policies.
  • Establish work procedures and processes that support the company's standards, procedures, and strategic directives.
  • Actioning incoming correspondence from client.
  • Providing technical and role related support to staff.
  • Developing action plans for improvement relevant to collection techniques.
  • Preparing daily/weekly reports to MINDPEARL and clients.
  • Conduct daily huddles to update team on any process changes put in place by clients.

Search Engine Optimization / Search Engine Marketing Executive

Oceanic Communications
Suva, Fiji Islands
04.2011 - 11.2012
  • Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities
  • Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages
  • Provide recommendations and execute strategies for content development in coordination with SEO goals – general and keyword specific
  • Administer search engine programs (XML sitemaps, shopping feeds, webmaster tools) for purposes of diagnostic reporting on client projects
  • Help to create and support marketing content to socialize and use for social media purposes (e.g. customer blog posts, posts from analysts and customers)
  • Implement link building campaigns in coordination with client SEO goals
  • Assist in development and execution of communication/content strategies via social communities in coordination with SEO goals
  • Keep pace with SEO, search engine, social media and internet marketing industry trends and developments
  • Research and administer social media tools in support of clients’ social media strategy
  • Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance client goals
  • Monitor and evaluate search results and search performance across the major search channels
  • Work closely with the other team members to meet client goals

Education

Community Basketball Coach -

Basketball Australia
Ararat, Victoria
10-2024

Certificate - Mentoring

United Grand Lodge
Melbourne, Victoria
01.2024

Certificate III - Community Services

Kirana College
Sydney, NSW
01.2023

Certificate - Sales & Marketing

USP Pacific TAFE
Fiji
01.2017

Diploma - Business Management & Entrepreneurship

Allison Education
Online
01.2016

Skills

  • People management and coaching
  • Customer-facing experience
  • High standards delivery
  • Sales generation ability
  • Fast-paced environment adaptability
  • Professional appearance and positive attitude
  • Organizational skills
  • Customer service and interpersonal skills
  • Digital marketing expertise
  • Search engine optimization research
  • Client relationship management
  • Sales strategy development
  • Community engagement

References

  • Epeli, Vakatawa, Deputy GM (Sales & Marketing), epeliv@fhut.com.fj, +679 9990 267, 3311 120, FHL Fund Management Limited (FHUT)
  • Deven, Magan, Licensed Investment Advisor (Agent), devenmagan@gmail.com, +679 9995 822, FHL Fund Management Limited
  • Anisa, Lum On, Director/Owner, lumonanisa@gmail.com, +679 720 2824, Mr Butcher
  • Leone, Hauser, Director/Owner, leonehauser@hausersupport.com, 0431 828 945, Hauser Disability Support Services
  • Manoa, Puamau, Chief Operating Officer, manoa@bulaoutsourcing.com, +679 7741 401, Bula Outsourcing

Accomplishments

  • Represented Fiji in Basketball - FIBA Asia Cup Qualifiers [2018]
  • Represented Ararat Redbacks, CBL [2023-2024], [2024-2025]

Timeline

Sales & Marketing Manager

Bula Outsourcing
03.2025 - Current

Disability Support Worker

Hauser Disability Support Services
02.2022 - 12.2024

Meat Process Worker

Ararat Meat Exports
02.2022 - 08.2023

Trainee Butcher

Lamplight Investment Ltd, T/A Mr Butcher
07.2019 - 06.2021

Executive Business Development

Serendib Investment Pte Ltd (FHL group of companies)
01.2019 - 06.2019

Sales & Marketing Officer

Fijian Holdings Unit Trust
08.2017 - 01.2019

Customer Interaction Agent for Vodafone Hutchinson Australia

PACKLEADER PACIFIC
02.2015 - 07.2016

Reservation Agent for Brussels Airlines

MINDPEARL Contact Centre
02.2015 - 07.2015

Senior Team Leader for Rightway Driving School

MINDPEARL Contact Centre
10.2014 - 01.2015

Team Leader for Telstra & Energy Australia

MINDPEARL Contact Centre
02.2013 - 09.2014

Search Engine Optimization / Search Engine Marketing Executive

Oceanic Communications
04.2011 - 11.2012

Community Basketball Coach -

Basketball Australia

Certificate - Mentoring

United Grand Lodge

Certificate III - Community Services

Kirana College

Certificate - Sales & Marketing

USP Pacific TAFE

Diploma - Business Management & Entrepreneurship

Allison Education

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Farrell Maharaj