Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Felichya Kayes

Felichya Kayes

Entrepreneur/ Founder/Social Worker
Pacific Harbour ,Fiji

Summary

Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with Number+ years in Industry. Ready to leverage experience and drive to pursue new professional challenges. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience
3
3
years of post-secondary education

Work History

Entrepreneur

Aroma Kitchen
Pacific Harbour , Fiji
02.2019 - Current
  • Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
  • Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Determined business plan, mission statement, and vision.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Negotiated supplier contracts to secure competitive pricing for materials and services.
  • Identified target customer segments through in-depth research, building tactical marketing strategies.
  • Built business to Number customers by implementing effective marketing and customer engagement plans.
  • Prepared annual budgets with controls to prevent overages.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Generated additional revenue streams through constructive partner and client relationships.
  • Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
  • Mapped income generating strategies to grow revenue.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Raffle's Coordinator

Corona Worldwide/ Corona Fiji
Suva , Fiji
02.2014 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Resolved problems, improved operations and provided exceptional service.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Identified issues, analyzed information and provided solutions to problems.
  • Provided professional services and support in a dynamic work environment.
  • Paid attention to detail while completing assignments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.

Secretary

American Welcoming Association (AWA)
Suva , Fiji
01.2015 - 02.2022
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Created and updated records and files to maintain document compliance.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Screened visitors and issued badges to maintain safety and security.
  • Maintained electronic filing systems and categorized documents.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Chairperson

Pacific Harbour Multi Cultural School
Pacific Harbour , Fiji
01.2014 - 04.2017
  • Chaired shareholder meetings, disseminating information, and fielded questions.
  • Managed workflow and calendars of Chairman's office to support meeting planning and development.
  • Developed innovative approaches to problem-solving, leveraging resources and driving results.
  • Helped record, compile, summarize and analyze data.
  • Composed and transcribed well-written reports, emails and technical documents with minimal supervision.
  • Provided recommendations on board of directors on group's effectiveness, actions, and future plans.
  • Led organization in setting goals and strategies.
  • Oversaw restructuring of financial systems, resulting in increased profitability and operational output.
  • Contributed to values, goals and strategic vision of organization.
  • Spearheaded development and implementation of corporate governance strategies, confirming compliance with regulations at all times.
  • Researched and prepared semi-annual equipment and inventory reports as well as annual legislative reports, translating complex data for audiences.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Cultivated company-wide culture of innovation and collaboration.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Oversaw divisional marketing, advertising and new product development.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Managed financial, operational and human resources to optimize business performance.
  • Developed innovative sales and marketing strategies to facilitate business expansion.

Senior Branch Manager

New Zealand Pacific Travel And Tourism
Lautoka, Fiji
01.2003 - 01.2008
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Engaged employees in business processes with positive motivational techniques.
  • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Resolved various issues impacting sales management and business operations.
  • Launched new training program to boost employee skills and staff retention rate.
  • Implemented service improvements to enhance sales cycle.
  • Generated financial and operational reports to assist management with business strategy.
  • Boosted sales and customer loyalty through incentive programs.
  • Consulted customers to boost product sales and services.

Education

Certificate - Entrepreneurship

Academic For Women Entrepreneur
Suva
07.2020 - 03.2021

MBA - Business Management

Christchurch Polytechnic University
New Zealand
02.2007 - 11.2009

Certificate - Front Office Operations And Administration Skills

Service Pro International Tourism And Hospitality
Suva
08.2012 - 08.2012

Skills

Team Bonding

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Accomplishments

  • Achieved trip to Malaysia by completing my entrepreneurship with accuracy and efficiency, and continued supporting and engaging with AWE programs.
  • Achieved Result by introducing Aroma Kitchen for Gluten Free, Vegan and Sugar Free Customers
  • Achieved Result through effectively helping with Task. And got opportunity to represent Fiji and Aroma Kitchen to Malaysia.
  • Resolved product issue through consumer testing.
  • Collaborated with Corona team members in the development of Navua Hospital . Always supporting the good cause.

Timeline

Certificate - Entrepreneurship

Academic For Women Entrepreneur
07.2020 - 03.2021

Entrepreneur

Aroma Kitchen
02.2019 - Current

Secretary

American Welcoming Association (AWA)
01.2015 - 02.2022

Raffle's Coordinator

Corona Worldwide/ Corona Fiji
02.2014 - 03.2023

Chairperson

Pacific Harbour Multi Cultural School
01.2014 - 04.2017

Certificate - Front Office Operations And Administration Skills

Service Pro International Tourism And Hospitality
08.2012 - 08.2012

MBA - Business Management

Christchurch Polytechnic University
02.2007 - 11.2009

Senior Branch Manager

New Zealand Pacific Travel And Tourism
01.2003 - 01.2008

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Felichya KayesEntrepreneur/ Founder/Social Worker