Glody Mukanda

To whom it may concern:

I am so excited to see your job offer, and I hope to be invited for an interview.

I am actually working at Pacific Centrecom as bilingual consultant (French & English).

As far as I am concerned, I do have a huge knowledge and experience in Customer service.

For Lufthansa Airlines, where my responsibilities are to handle customer feedbacks in different Europe countries (France, Belgium, and UK) as a bilingual and also assisting Agents.

In this position, I am actually providing feedback to Agents to help them improving their daily task based on policy and procedure. Updating DATA BASE with latest update about products and knowledge.

Previously, I worked within two high-volume customer-support call centers for a major telecommunications & network and Airlines industries. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows, equipment malfunctions and close looping or Outbound). Also, the usage of DATA Internet for mobiles and computers.

I consistently met my call-volume goals, handling an average of 300 to 350 calls per day. In addition to this experience, I gained considerable customer service skills during my full-time employment right after my high school.

I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications. Please see the accompanying resume for details of my experience and education on the CV.

I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking.

Feel free to call me at +679 867 9253 to arrange an interview.

I look forward to learning more about this opportunity!

Sincerely,
Glody Mukanda

• Perfect Attendance with no Absenteeism within 2 years.
• Company Best Agent.
• Best Sales Agent in Quality within a year.
• Outstanding quality result.
• 95% of the agents under my leadership have provided an outstanding result in Quality perspective

• Certificate of Management Approach.
• Lufthansa Airlines Customer Relation Training.
• Certificate of Complaint Handling.
• Management Training Certificate.