Grace Versoni

RESPONSIBILITIES:

• Supervise daily overall IT support services
  delivery to over 300 end-users from across the
  25 local & overseas companies within the CJ
  Patel Group
• Oversee resource allocation across three teams
  (11 staff) within IT department, ensuring the
  effective management of incidents, requests,
  escalations and change control processes.
• Ensure prompt resolution of issues for key I.T.
  services within SLA's.
• Undertake weekly reviews of First Line support
  call queues
• Prepare monthly performance tracking reports
  for company management
• Prepare self-help and user guides for ICT
  Customers to help reduce unnecessary direct
  contact with 3C ICT.
• Prepare & conduct training for implementation
  of new applications (Helpdesk Bizzxe, MS Office
  365)
• Collaborate with business stakeholders,
  technical teams, & I.T. Management to define
  business requirements and functional
  specifications for new systems and system
  enhancements.
• Perform other administrative tasks for I.T.
  department such as minute taking, meeting
  scheduling etc.
• Maintain individual Personal Development
  Plans for each member of the Help Desk team
  • Developed a comprehensive training program
  for new hires on current business process & ERP
  system.

KEY PROJECTS

• Helpdesk Support Process Streamlining & Ticketing Portal Upgrade
• SharePoint Site implementation across Group business entities
• O365 migration across 5 island business entities

• Orchestrated the identification and canvassing of 17 peri-urban geographic areas in Nasinu.
• Managed logistics, training materials, and venues for 40+ trainees, ensuring smooth execution.
• Led a comprehensive two-week training program in preparation for the National Census.
• Supervised and monitored an enumeration team of 24 individuals (8 supervisors & 16 enumerators) throughout the 6-week survey operation.
• Developed work-plans and cost-effective budgets for each enumeration team, optimizing efficiency.
• Verified and compiled all survey responses, ensuring accuracy and completeness.
• Provided detailed weekly reports to the Census management team, maintaining transparent communication channels.

• Updated the renewal & endorsement policies on the Bank Management System
• Cleared insurance discharge worksheet files
• Served customers & prepared weekly absence reports & payment letter
• Updated the department record filing system

• Developed inclusive community among 18 residents, maximizing positive familial resident interactions
• Enforced and implemented all university and campus housing policies.
• Encouraged community atmosphere by implementing educational and social programs.
• Budgeted and allocated money used for residence hall and floor events
• Managed administrative duties: budgeting, maintenance requests, incident reports, and room transfers

• Handled business administration functions such as payroll, cash register counting and supply ordering.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Resolved and investigated complaints regarding service and food quality to prevent loss of business.
• Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
• Managed all digital & print marketing material
• Managed store online presence
• Increased store sales by 30% within first 6months of opening.