Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Accomplishments
Volunteer Experience
Extracurricular Activities
Timeline
Generic
Ilimaina Radinivuna

Ilimaina Radinivuna

Raiwaqa,12

Summary

Dynamic professional with extensive experience at Courts Fiji Limited, excelling in customer service and operational efficiency. Proven ability to lead teams and enhance service quality through effective communication and multitasking. Proficient in Microsoft Excel, ensuring accurate reporting and data management. Committed to delivering exceptional results under pressure.

Overview

11
11
years of professional experience

Work History

Assistant Retail Manager

Courts Fiji Limited
Suva, Fiji
03.2024 - Current
  • Assisted manager in planning, strategy, and operations to enhance business performance.
  • Played a key role in delivering exceptional service that meets customer needs.
  • Managed staff schedules by preparing weekly rosters and overseeing timesheets.
  • Monitored attendance, ensuring timely authorization for all leaves taken.
  • Updated and maintained staff personal details while protecting sensitive information.
  • Allocated duties and assigned tasks to supervisors and sales team for efficiency.
  • Ensured showroom cleanliness and organization for safe navigation by staff and customers.
  • Documented workplace incidents promptly, keeping relevant departments informed of updates.

Customer Interaction Agent

Pack Leader Pacific
Suva, Fiji
01.2019 - 11.2025
  • Delivered exceptional customer service by resolving issues and addressing inquiries efficiently.
    Provided accurate information to customers, ensuring clarity and satisfaction.
    Identified solutions for various customer concerns, enhancing overall service quality.

Attache

Anthony Ho & Associates
Suva, Fiji
01.2018 - 02.2025
  • Assisted with data entry and preparation of payroll for sole trader businesses.
    Prepared bank reconciliation statements to ensure financial accuracy.
    Conducted various administrative tasks to support daily operations.
    Addressed customer inquiries to enhance service satisfaction.

Administrative & Service Clerk

Courts Fiji Limited
Suva, Fiji
09.2022 - 09.2023
  • Prepared staff timesheets and verified cash register data for accuracy.
    Generated outstanding delivery reports to track pending orders.
    Raised purchase orders for office supplies and monthly grocery needs.
    Compiled daily service reports to assess operational performance.
    Managed email correspondence related to daily operations efficiently.

Customer Relations Officer

Courts Fiji Limited
Suva, Fiji
09.2021 - 09.2022
  • Developed expertise in delivering exceptional customer service, processing credit transactions, and addressing customer inquiries

Tech Support Agent

Pack Leader Pacific
Suva, Fiji
01.2019 - 11.2019
  • Performed basic troubleshooting for mobile device challenges, resolving Wi-Fi concerns, network difficulties, and billing issues.

Cashier

Super fresh Super Market
Suva, Fiji
08.2017 - 11.2018
  • Acquired money handling and customer service skills through hands-on experience.
  • Ensured accurate pricing and quantity verification during payment acceptance.

Sales Assistant

Tappoos City
Suva, Fiji
12.2014 - 01.2015
  • Acquired strong customer service and sales representative skills at Level 2, Western boutique and Jeans West.
  • Delivered exceptional customer experiences while enhancing overall satisfaction.
  • Conducted sales activities to drive revenue growth and meet store objectives.

Education

BCOM - Banking & Finance

University of The South Pacific
01.2020

High School -

Ratu Sukuna Memorial School
01.2014

Primary School -

Nabua Primary School
01.2009

Primary School -

Vanuavatu District School
01.2005

Skills

  • Computing Skills in Ms Word, Excel and PowerPoint
  • Siebel Navigation
  • Good communication skills
  • Objection Handling Skills
  • Ability to Multi-task
  • Ability to Work under Pressure
  • Work under minimum supervision
  • Flexibility to Work Hours
  • Team leader
  • Basic tech skills

References

  • Akata, Kumar, Former Branch Manager, Akata.kumar@courts.com.fj, 9920252, Courts Nakasi
  • Kelera, Madigi, Trainer, madigiela88@gmail.com, 9633674, Pack Leader Pacific
  • Kirti, Mala, Senior Accountant, kirti.mala@aha.com.fj, 9935002, Anthony Ho & Associates

Hobbies and Interests

Singing, Swimming, Socializing, Dancing

Accomplishments

  • (Subjects - English, Math, Accounting, Economics &Computer)
  • Certificate for Highest in Economics & Accounting Year 13, 2014
  • Certificate for Highest in Computer Studies Year 13, 2014
  • Fiji Year 13 Examination 2014 Pass
  • Fiji Leaving Certificate Pass 2013
  • Certificate for Progressive Prize 2012

Volunteer Experience

WOW Kids club, Volunteer, 2019, - Social work, doing fundraising and providing assistance and support to the organizers of the Kids club.

Extracurricular Activities

Certificate for Leadership (Head Girl) Ratu Sukuna Memorial School 2014 Ratu Sukuna Memorial Secondary School CADET PROGRAMME- 2014 -Position:2nd In Commander Senior Prefect, Ratu Sukuna Memorial School 2013 Ratu Sukuna Memorial Secondary School Kula Film Production 2012 Junior Prefect, Ratu Sukuna Memorial School 2012 Deputy Head Girl, Nabua Primary School, 2009

Timeline

Assistant Retail Manager

Courts Fiji Limited
03.2024 - Current

Administrative & Service Clerk

Courts Fiji Limited
09.2022 - 09.2023

Customer Relations Officer

Courts Fiji Limited
09.2021 - 09.2022

Customer Interaction Agent

Pack Leader Pacific
01.2019 - 11.2025

Tech Support Agent

Pack Leader Pacific
01.2019 - 11.2019

Attache

Anthony Ho & Associates
01.2018 - 02.2025

Cashier

Super fresh Super Market
08.2017 - 11.2018

Sales Assistant

Tappoos City
12.2014 - 01.2015

BCOM - Banking & Finance

University of The South Pacific

High School -

Ratu Sukuna Memorial School

Primary School -

Nabua Primary School

Primary School -

Vanuavatu District School

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Ilimaina Radinivuna