Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
30
30
years of professional experience
Work History
Managing Director
Pasifika Tents & Supplies / Pasifika Taxi and Tours
Suva
02.2010 - Current
Performed regular reviews of operational processes to reduce costs while maintaining quality standards.
Managed external communications to customers and corporate services.
Evaluated staffing needs based on company goals and objectives; recruited personnel accordingly.
Identified potential risks associated with operations and developed mitigation strategies.
Coordinated with office manager and operational teams to develop long-term growth plans for the company.
Oversaw day-to-day operations of the company while coordinating with staff members.
Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
Facilitated meetings between stakeholders to discuss issues and resolve conflicts effectively.
Negotiated contracts with vendors and suppliers to maximize cost savings for the company.
Performed sales and support activities to meet client needs and maintain service levels.
Delegated work to staff, setting priorities and goals.
Monitored progress by establishing plans, budgets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.eg Vodafone, USP, BSP Bank to name a few.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
General Manager
Frincos Hire Fiji Ltd
Suva
02.2009 - 02.2010
Developed marketing strategies designed to increase sales of the company.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Recruited, interviewed and hired qualified staff for open positions.(HR )
Created effective business plans to focus strategic decisions on long-term objectives.
Operations Manager
Formscaff Fiji Ltd
Suva
09.2002 - 02.2009
Developed and implemented operational procedures to ensure quality standards are met for the company.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Analyzed data from daily reports to identify trends in production performance metrics.
Collaborated with management team on long-term strategic planning initiatives for the company.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Monitored and improved efficiency of processes, team performance, and customer service.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Performed cost analysis for various projects to determine budget requirements.
Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Maintained accurate inventory records to track stock levels and minimize costs.
Implemented successful business strategies to increase revenue and target new markets.
Shipping Officer
Pacific Agencies
Suva
02.2000 - 03.2002
Handled RMAs, customer requests and recordkeeping.
Assisted in developing strategies for improving overall efficiency within the company on export and import of Tasman Orient Line .
Store Officer
Government Supplies
Suva
03.1995 - 06.2000
Coordinated with vendors regarding product availability, pricing, delivery dates.
Inspected merchandise for damages and shortages, and reported discrepancies to the supervisor.
Maintained accurate inventory records through manual or computerized systems.
Maintained security standards within the store by monitoring customer activities closely.
Adhered strictly to safety regulations when handling hazardous materials such as chemicals.
Managed daily operations of the store including opening and closing duties, restocking shelves.
Processed returns and exchanges according to company policies and procedures.
Assisted customers with inquiries about purchases or product availability.
Conducted regular audits of stockroom areas to ensure proper organization is maintained.
Verified accuracy of incoming and outgoing shipments against purchase orders, invoices, or other documents.