Jennifer Lai
Suva
Summary
Sales and Marketing executive and receptionist with 2+ years of experience in making quotation, invoicing and assisting customers through email, phone calls and face-to-face walk-in. An interpreter/translator with 4+ years of experience in breaking the language barrier between parties while maintaining the message content as closely as possible. In addition, I am currently a new graduate in my post graduate studies in the biology field. I see myself as a optimistic, team player and a person that strives for the better.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Interpreter
Judicial Department
Suva
04.2018 - Current
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Maintained message content, tone and emotion as closely as possible.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Worked flexible hours across night, weekend and holiday shifts.
Sales and Marketing Executive
Mean Products (Fiji) Pte Ltd
Suva
09.2020 - Current
- Completed daily outbound calls, up to 4 hours per day.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Prepared and deliver customer sales quotes.
- Worked with sales team to collaboratively reach targets.
- Consulted with businesses to supply accurate product and service information.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Quoted prices, credit terms and other bid specifications.
- Exceptional computer skills
Receptionist
Mean Products (Fiji) Pte Ltd
Suva
09.2020 - Current
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Provided callers with address, directions, company website and related information.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Yat Sen School
Flagstaff 01.2012 - 11.2016
Bachelor of Science - Biology And Chemistry
The University of The South Pacific
Laucala Bay 02.2017 - 06.2020
Post Graduate Diploma - Biology
The University of The South Pacific
Laucala Bay 09.2020 - 07.2022
Skills
Self-Motivated
Organization and Time Management
Active Listening
Interpersonal Communication
Written Communication
Teambuilding
Flexible and Adaptable
Teamwork and Collaboration
Good Telephone Etiquette
Multitasking Abilities
Analytical and Critical Thinking
Customer and client relations
Documentation and reporting
Verbal and written communication
Timeline
Sales and Marketing Executive
Mean Products (Fiji) Pte Ltd
09.2020 - Current
Receptionist
Mean Products (Fiji) Pte Ltd
09.2020 - Current
Post Graduate Diploma - Biology
The University of The South Pacific
09.2020 - 07.2022
Interpreter
Judicial Department
04.2018 - Current
Bachelor of Science - Biology And Chemistry
The University of The South Pacific
02.2017 - 06.2020
High School Diploma -
Yat Sen School
01.2012 - 11.2016