Jonathan Prasad
Suva
Summary
Dynamic IT Professional with over 5 years of experience in leading secure technology infrastructure projects, specializing in network security, VPN deployment, and disaster recovery. Certified in top industry credentials (JNCIA-SEC, CCNA, Google Cybersecurity), I excel at driving large-scale upgrades and managing complex IT environments with a focus on security and compliance. Proven leader in optimizing infrastructure and ensuring seamless operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor Information Technology
BRED Bank Fiji
01.2023 - Current
- System Analysis & Upgrades: Analyzed existing systems and recommended upgrades and improvements to enhance performance and efficiency.
- Project Management: Led the development and installation of IT systems, including both software and hardware components, ensuring alignment with organizational goals.
- Quality Assurance: Oversaw quality assurance processes, including testing, troubleshooting, and validation of deliverables to meet sanctioned standards.
- Change Management: Managed and facilitated significant changes within the project environment, ensuring adherence to proper change management protocols, including documentation, training, and communication.
- Security & Data Recovery: Implemented robust safety procedures and data recovery plans to safeguard information and ensure business continuity.
- Help Desk Supervision: Supervised daily operations of the help desk support services, effectively identifying and escalating incidents through the incident ticketing system.
- Infrastructure & Communications Support: Assisted in the daily management and operational functions of the Infrastructure and Communications department, providing vital support to the manager.
- Governance & Compliance: Supported IT governance requirements, ensuring all processes were within the Bank’s acceptable risk framework. Reported operational risk incidents and ensured compliance with regulatory standards.
- Asset Management: Managed the Bank’s IT assets to protect long-term investment value, ensuring secure storage of intellectual property and data.
- Confidentiality: Maintained strict confidentiality of client and staff information, adhering to the Bank's policies on internet, email usage, and data protection.
IT Support Specialist
BRED Bank Fiji
01.2017 - 12.2023
- Cross-functional Collaboration: Partnered with internal and external technical and business teams to implement programs aligned with business objectives.
- Metrics & Reporting: Delivered clear metrics on the health of core IT processes, programs, and technology provisioning projects.
- Stakeholder Communication: Initiated direct communication with customers, suppliers, and technical service staff to ensure seamless operations and project alignment.
- Help Desk & Core Systems Management: Managed daily operations of the Help Desk Support Services and Operations for core systems, including Core e-channels, ensuring efficient service delivery.
- Individual & Team Collaboration: Contributed as an individual contributor in a team-oriented, collaborative environment to achieve collective goals.
- SLA Compliance: Responded promptly to clients and internal colleagues in line with documented Service Level Agreements (SLAs).
- System Improvement & Reporting: Informed the Manager of any system issues and suggested improvements to enhance existing systems and procedures.
- Policy Adherence: Followed all policies and procedures as outlined in various manuals, ensuring compliance with the Bank’s standards.
- Asset & Data Management: Managed the Bank’s assets, ensuring their protection and the secure storage of all intellectual property and databases, both in hard copy and electronic formats.
- Password Security: Ensured the security of login passwords by adhering to strict confidentiality protocols.
- Emergency Preparedness: Remained fully conversant with emergency evacuation procedures and followed all related protocols.
- Customer Service Standards: Maintained standard greetings and farewells, ensuring consistent and respectful service to all stakeholders, regardless of age, gender, or religion.
- Timely Task Completion: Ensured all tasks were completed accurately and within specified time frames.
- Training & Development: Participated in scheduled training and development programs to enhance personal and departmental standards, attending meetings as required.
- Equal Employment Compliance: Abided by the Bank’s policies on Equal Employment and Harassment, promoting a workplace free from discrimination, harassment, and victimization.
- Cultural Sensitivity: Treated customers and colleagues from all cultural groups with respect and sensitivity.
- Policy Compliance: Followed property procedures related to grooming, performance, conduct standards, occupational health and safety, emergency procedures, and all other policies as detailed in various manuals.
- Confidentiality: Maintained confidentiality of customer and staff information during and after employment.
- Harassment & Discrimination Response: Addressed complaints of harassment and discrimination promptly and confidentially.
- Chain of Command: Ensured adherence to the chain of command for all operational and reporting activities.
- Additional Duties: Performed any other duties as assigned by the Manager.
Account Manager
Telecom Fiji Limited
05.2014 - 12.2017
- Consistently generated additional revenue through designing and assisting in WAN and LAN implementation for small to medium enterprises
- This consisted of PABX designs, Server designs and disaster recovery designs.
Sales Support Officer
Telecom Fiji Limited
06.2013 - 01.2014
- Processed new sales leads, Managed Correspondence between the sales team and their clients monitored customers' accounts, Provided data and reports to help the sales team, kept track of closed sales and ensuring service tested ok at customer end.
Customer Service Technician
Telecom Fiji Limited
06.2013 - 01.2014
- Provided remote support for customers who faced internet connectivity issues such as basic router configuration set-up and email set-up.
Network Operations Technician
Greymouse
01.2013 - 06.2013
- Established compatibility with third party software products by developing program modification and integration
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications
- Diagnosed and troubleshooted Linux and Windows processing problems and applied solutions to increase company efficiency
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
- Consistently met deadlines and requirements for all production work orders
- Recommended network security standards to management
- Managed firewall, network monitoring and server monitoring both on- and off-site
- Designed and implemented new server standards for core business services.
Education
Advanced Networking - Information Technology
TAFE NSW
Fiji National University Suva11.2024
Skills
- Network Infrastructure Management: Proficient in managing and upgrading complex network infrastructures, including implementing DMVPN/EIGRP, Wi-Fi mesh networks, and Network Access Control (NAC) systems
- Project Leadership: Demonstrated ability to lead and execute large-scale IT projects, such as migrating from Gsuite to Office 365, implementing disaster recovery plans, and deploying new telephone systems for over 120 users
- IT Service Management: Expertise in streamlining IT operations through the implementation of service management tools like OTRS, enhancing efficiency and service delivery within the organization
- Cybersecurity & Compliance: Strong focus on cybersecurity, evidenced by the implementation of DAI & ARP Inspection, and adherence to strict compliance measures in risk management, asset protection, and data security
- Cross-functional Collaboration: Skilled in partnering with internal and external teams to implement programs that align with business objectives, ensuring effective communication and collaboration across departments
Certification
- JNCIA-SEC
- JNCIA-Junos
- Comptia Network Infrastructure Professional
- Comptia Server +
- Comptia N+
- Cisco Certified Network Associate
- NDG Linux Essentials
- Fortinet NSE 1
- Fortinet NSE 2
- Cisco Certified Account Manager SBM
- Google Cybersecurity Professional Certificate
Additional Information
Lead IT Professional with 5+ years of experience looking to apply technical skills in supporting secure technology infrastructure at a company with growing head count.
References
- Malo Vaurasi, Head of Information Technology, BRED Bank, 7920155, malo.vaurasi@bred.com.fj
- Daniel Livino, Head of Corporate Banking, BRED Bank, 7920170, daniel.livino@bred.com.fj
- Watisoni Mar, Senior Manager Projects, BRED Bank, 9414606, watisoni.mar@bred.com.fj
- Mele Marafono, Head of Projects, BRED Bank, 8385188, mele.marafono@bred.com.fj
Projects
Implementation of PaperCut for Secure Printing and Scanning
- Implemented PaperCut to enhance the security of printing, scanning, and related functions. This project involved configuring and deploying PaperCut across the organization to ensure secure document handling and compliance with data protection policies.
Relocation of Disaster Recovery Site
- Successfully managed the relocation of a Disaster Recovery site, ensuring minimal downtime and continued business continuity. This project involved careful planning, coordination, and execution to maintain the integrity and availability of critical systems during the transition.
Migration from HPBX to 3CX System and Call Center Setup
- Led the migration from an HPBX system to a 3CX system, including the setup of a new call center function. The project also involved integrating WhatsApp and live chat functionalities into the BBF website to enhance customer engagement and support.
Implementation of DMVPN / EIGRP for 8 Remote Sites and 12 ATM Sites
- Designed and deployed a Dynamic Multipoint VPN (DMVPN) solution with EIGRP for secure and scalable connectivity across eight remote sites and twelve ATM sites.
Migration from G Suite to Office 365
- Managed the transition from G Suite to Office 365, ensuring seamless data migration and user adoption.
OTRS Implementation
- Deployed and configured OTRS (Open-source Ticket Request System) for improved incident and service request management.
VPN Implementation for Work-from-Home (WFH) Users
- Developed and implemented a VPN solution to support remote work, enhancing security and connectivity for employees working from home.
Telephone System Implementation (120+ Users)
- Managed the implementation of a new telephone system, supporting over 120 users, with a focus on scalability and user-friendliness.
Disaster Recovery Implementation (Hot / Warm Sites)
- Designed and implemented a disaster recovery plan, establishing hot and warm sites to ensure business continuity.
Core Infrastructure Upgrade
- Led the upgrade of core infrastructure, including all BBF servers and network elements, to improve performance and reliability.
Deployment of Wi-Fi Mesh in BBF Branches
- Implemented a Wi-Fi mesh network across BBF branches to provide consistent and robust wireless connectivity.
Implementation of Cash Deposit Machines
- Oversaw the deployment of cash deposit machines, integrating them with existing financial systems for efficient processing.
Access Control Systems Upgrade
- Upgraded access control systems to enhance security and streamline management of physical access to facilities.
Implementation of Dynamic ARP Inspection (DAI) & ARP Inspection
- Implemented DAI and ARP inspection to prevent ARP spoofing and enhance network security.
Implementation of Network Access Control (NAC)
- Deployed a Network Access Control system to enforce security policies and ensure only authorized devices access the network.
Timeline
Supervisor Information Technology
BRED Bank Fiji
01.2023 - Current
IT Support Specialist
BRED Bank Fiji
01.2017 - 12.2023
Account Manager
Telecom Fiji Limited
05.2014 - 12.2017
Sales Support Officer
Telecom Fiji Limited
06.2013 - 01.2014
Customer Service Technician
Telecom Fiji Limited
06.2013 - 01.2014
Network Operations Technician
Greymouse
01.2013 - 06.2013
Advanced Networking - Information Technology
TAFE NSW
- JNCIA-SEC
- JNCIA-Junos
- Comptia Network Infrastructure Professional
- Comptia Server +
- Comptia N+
- Cisco Certified Network Associate
- NDG Linux Essentials
- Fortinet NSE 1
- Fortinet NSE 2
- Cisco Certified Account Manager SBM
- Google Cybersecurity Professional Certificate
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