Jordon Jack Inoke
Duty Manager
Suva
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
14
14
years of professional experience
Work History
Duty Manager
Grand Pacific Hotel an Intercontinental Hotel Group Hotel
07.2022 - 01.2023
- Coordinating and supervising the activities of cleaning, room service, reservations, and reception
- Problem handling and solving
- Overseeing the upkeep of the property, gardens, and security measures
- Organizing and managing activities related to bars, restaurants, events, and conferences
- Respecting gaming, alcohol, and other legal requirements
- Evaluating and examining client satisfaction
- Managing buying and accounting operations
- Making sure occupational health and safety laws are followed may give visitors information about local tourism, schedule tours, and organize transportation
- Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources.
- Adhered to alcohol policies and procedures and complied with local and state laws.
Covid Testing Hub Manager
InterContinental Fiji Gold Resort and Spa
04.2021 - 07.2022
- Managing covid testing program and organizing foreign visitor isolation rooms
- Managing and supervising room service, housekeeping, and COVID isolation reservations
- Managing care of guests requests, as well as security procedures for COVID isolated guests
- Organizing and managing guest requests and daily isolation activities in accordance with COVID-19 rules and regulations
- Evaluating and examining COVID limitations and guidelines to guarantee adherence to workplace health and safety standards may offer isolated with transportation to and from airport
- Conducted regular safety audits to ensure adherence to regulatory requirements and maintain a safe working environment.
- Streamlined hub operations by implementing efficient processes and procedures.
- Delegated workplace responsibility to appropriate staff.
Chief Concierge
InterContinental Fiji Gold Resort and Spa
01.2017 - 04.2021
- Managing the tasks of cleaning, room service, reservations, and reception
- Maintaining gardens and properties, as well as overseeing security measures
- Obeying rules and regulations regarding gaming, alcohol, and other things
- Evaluating and auditing client contentment
- Supervising purchases and accounting
- Providing information about local tourism, setting up tours and transportation, and guaranteeing adherence to occupational health and safety laws
- Spearheaded initiatives to improve interdepartmental collaboration, fostering a cohesive working environment focused on exceptional guest services.
- Coordinated closely with event planners to manage logistics for conferences and meetings hosted at the property.
- Assisted in budget planning and resource allocation, optimizing financial performance without sacrificing service levels.
- Mentored new concierge staff members, fostering a supportive work environment and promoting professional growth.
- Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources.
Duty Manager
InterContinental Fiji Gold Resort and Spa
01.2016 - 12.2016
- Managing the tasks of cleaning, room service, reservations, and reception
- Maintaining gardens and properties, as well as overseeing security measures
- Organizing and managing activities for events, conferences, restaurants, and bars
- Obeying rules and regulations regarding gaming, alcohol, and other things
- Problem handling and solving
- Evaluating and auditing client contentment
- Providing information about local tourism, setting up tours and transportation, and guaranteeing adherence to occupational health and safety laws
- Trained employees in essential job functions.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources.
- Adhered to alcohol policies and procedures and complied with local and state laws.
Concierge Agent
InterContinental Fiji Gold Resort and Spa
01.2015 - 01.2016
- Directing and overseeing all guest activities and itinerary
- Supervising all concierge team
- Planning and supervising activities
- Assessing and reviewing customer satisfaction
- Ensuring compliance with occupational health and safety regulations
- Provide guests with local tourism information, and arrange tours and transportation
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
Reservation Agent
InterContinental Fiji Gold Resort and Spa
02.2013 - 01.2015
- Conducting guest reservation and requests
- Assessing and reviewing customer satisfaction
- Balancing inventory of rooms
- Ensuring all guest information are accurate
- Provide guests with local tourism information, and arrange tours and transportation
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Bar Attendant
InterContinental Fiji Gold Resort and Spa
02.2009 - 02.2013
- Planning and supervising bar, restaurant, function
- Observing liquor, gaming, and other laws and regulations
- Assessing and reviewing customer satisfaction
- Assisting outlet manager with decision making
- Ensuring compliance with occupational health and safety regulations
- May provide guests with local tourism information, and arrange tours and transportation
- Managing inventory and cleaning bar supplies
- Training bar team on new cocktails
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
Skills
- Customer service focus
- Time Management
- Team Supervision
- Employee Coaching and Mentoring
- Negotiation and Conflict Resolution
- Attention to Detail
- Professionalism and Integrity
- Managing Operations and Efficiency
- Staff Training and Development
- Front Desk Management
- Health and safety compliance
- KPI Setting and Review
- Goal-Oriented
Hobbies and Interests
- Touch Rugby
- Volleyball
- Watching Rugby
- Fishing
Timeline
Duty Manager
Grand Pacific Hotel an Intercontinental Hotel Group Hotel
07.2022 - 01.2023
Covid Testing Hub Manager
InterContinental Fiji Gold Resort and Spa
04.2021 - 07.2022
Chief Concierge
InterContinental Fiji Gold Resort and Spa
01.2017 - 04.2021
Duty Manager
InterContinental Fiji Gold Resort and Spa
01.2016 - 12.2016
Concierge Agent
InterContinental Fiji Gold Resort and Spa
01.2015 - 01.2016
Reservation Agent
InterContinental Fiji Gold Resort and Spa
02.2013 - 01.2015
Bar Attendant
InterContinental Fiji Gold Resort and Spa
02.2009 - 02.2013
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