- Basketball
- Netball
- Rugby Union
- Travel
- Reading Scriptures
- Service to others
- Families together forever
- Ministering Works
Juliana Curtis
Samabula,Fiji
Summary
Dedicated Technician skilled in delivering exceptional customer service and managing complaints effectively. Engages with customers to understand needs and resolves issues through clear communication and step-by-step solutions. Promotes a positive customer experience, contributing to increased satisfaction and loyalty. With solid foundation in problem-solving and analytical thinking, I excel in troubleshooting and resolving technical issues. My strong communication skills enable effective collaboration with team members and clients, ensuring smooth project execution. Adaptable and quick to learn, I bring proactive approach to identifying and implementing solutions, enhancing operational efficiency. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Experienced in troubleshooting and maintaining wide range of technical equipment. Possesses hands-on approach to problem-solving and knack for quickly learning new technologies. Enthusiastic about delivering reliable, high-quality results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Technician
Pact Group
Brisbane, Seventeen Mile Rocks
06.2014 - 04.2025
- Achieved service time and quality targets.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Identified issues, analysed information and provided solutions to problems.
- Managed complaints with calm, clear communication and problem-solving.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Engaged with customers to better understand needs and deliver excellent service.
- Collaborated with team members to achieve target results.
- Trained and mentored employees to maximise team performance.
- Maintained clean, safe working environments to eliminate accident risks.
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Took on extra duties to enhance overall team performance. to aid team success.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Prepared a range of written communications, documents and reports.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Developed team communications and information for meetings.
- Developed team communications and information for meetings.
Storeperson
Coles New World
Brisbane, Seve
03.2006 - 06.2014
- Cleaned and tidied storage areas to maintain health and safety standards.
- Arranged and sorted stock into clear, well-organised order, enabling quick, easy product retrieval.
- Maintained a clean and safe stockroom environment, adhering to health and safety regulations.
- Distributed varied stock and sizes to the shop floor, storing excess items in neat, orderly arrangements.
- Processed incoming deliveries, verifying quantities against orders and noting discrepancies.
- Prepared and dispatched customer orders, ensuring timely and accurate fulfilment of online purchases.
- Conducted regular stock takes, identifying variances and rectifying stock levels in the system.
- Worked effectively with management, warehouse staff and retail staff to compile and return products for large-scale stock recalls.
- Managed inventory levels in warehouse, conducting regular stock checks to maintain accurate records.
- Ensured precise documentation of inventory levels and stock activities. of inventory counts, stock management activities and expenditures.
- Coordinated with sales staff to replenish shelves and maintain optimal stock levels on the shop floor.
- Unloaded deliveries from vans safely and carefully, sorting into separate departments for storage.
- Used outstanding collaboration and teamwork abilities to aid smooth-running stock room operations.
- Adjusted stock levels in response to seasonal fluctuations, ensuring optimal stock availability year-round.
- Identified and removed damaged items and coordinated returns processes to recapture lost value.
- Monitored inventory usage to anticipate reordering needs. and estimated needs for timely reordering.
- Organised stock replenishment for shop floor, communicating and working well with retail shop floor staff.
- Streamlined stock arrangement to enhance accessibility and visibility. and arranged product placement, while ensuring accurate labelling, logical placement and neat arrangement.
- Prepared detailed reports on stockroom activities, presenting findings to management for strategic planning.
- Managed the picking and packing of [Number] products daily, completing within tight deadlines and without assistance.
- Labelled, checked and stored [Number] incoming deliveries weekly.
- Facilitated the introduction of new products into inventory, coordinating with marketing and sales for seamless launch.
- Processed and organised stock delivered to store, verifying correct order counts and products received before delivery sign-off.
- Meticulously quality checked products before placing onto shelves, verifying correct labelling and pricing and assessing for damages.
- Implemented stock rotation methods, reducing wastage and improving availability of fresh stock.
- Analysed stock movement reports, identifying trends to recommend adjustments in ordering patterns.
- Counted incoming pallets to determine accuracy of received goods.
- Addressed customer complaints on returns, refunds or exchanges and escalated complex issues to supervisors for action.
- Trained new stockroom assistants, sharing best practices and guiding them through daily routines.
- Carried out thorough inventory counts and checks, keeping accurate, up-to-date stock records.
- Used inventory management system to maintain accurate order records.
- Supervised stocktaking activities, leading teams to complete audits within scheduled timelines.
- Established back-order processes to minimise customer impact from stock shortages, improving customer satisfaction.
- Maintained excellent levels of physical fitness to perform heavy lifting tasks safely and reliably.
- Managed stockroom inventory, organising products for easy access and efficient retrieval.
- Implemented a recycling program for packaging materials, supporting environmental sustainability efforts.
- Transported stock from warehouse and placed on shelves to replenish items.
- Conducted stock counts of storeroom inventory and notified supervisor of low levels.
- Coordinated the shipping of storeroom stock, managing matters including raising sales orders, processing stock and scheduling deliveries.
- Facilitated smooth communication between the stockroom and retail teams to improve store operations.
- Collaborated with the purchasing department to report low stock levels and recommend reorders.
- Worked with tireless precision and efficiency to complete stocktakes within allocated timeframes.
- Operated forklifts and PPT to move and transport stock efficiently between warehouse locations.
- Established communication channels between suppliers, staff and customers to maintain control of inventory flow.
- Monitored, recorded and helped with investigations of missing stock.
- Implemented safety protocols in warehouse operations, contributing to a reduction in workplace accidents.
- Handled and manoeuvred high-volume deliveries, including large items of furniture, electrical goods and appliances.
- Communicated daily despatch requirements with delivery personnel, ensuring orders were accurately loaded onto vehicles.
- Responded to enquiries from staff and customers regarding stock availability and product specifications.
- Performed various stock counts [Timeframe], including cycle and perpetual inventory counts.
- Stayed in-line with health and safety regulations by wearing personal protective equipment and staying vigilant while completing tasks.
- Coordinated with suppliers to address delivery discrepancies and maintain supply chain integrity. to resolve delivery issues, maintaining strong relationships and uninterrupted supply chain.
- Registered new products and supported sales teams by issuing product samples and launch lists.
- Closely monitored inventory levels, promptly ordering low-stock or out-of-stock supplies on [System].
- Negotiated with suppliers for timely deliveries, ensuring continuous availability of high-demand products.
- Established and assessed performance metrics to ensure high customer satisfaction levels. metrics from order placement to product delivery, maintaining high-levels of customer satisfaction.
- Reorganised stock as needed to maintain optimal efficiency of warehouse space.
- Logged and recorded incoming and outgoing stock on [Software] WMS.
- Retrieved items from supply room shelves to fulfill customer orders and requests.
- Compiled inventories of goods received for storage purposes.
- Received incoming stock from suppliers and verified details and dimensions against purchase orders before input into inventory systems.
- Implemented stock rotation strategies, minimising waste and maximising shelf life of products.
Education
Certificate IV - Business Travel & Tourism
Lorraine Martin College
Brisbance01-1997
Skills
- Customer service
- Technical equipment maintenance
- Inventory management
- Quality control
- Safety compliance
- Problem solving
- Team collaboration
- Effective communication
- Time management
- Staff training
- Process improvement
- Stock replenishment
- Data analysis
- Team work
- Technical understanding
- Teamwork and collaboration
- Equipment Maintenance
- Problem solver
- Skilled multitasker
- Machine operation
- Safety awareness
- Safety equipment
- Client relationship building
- Decision making under pressure
- Field technician services
- Performance monitoring
- Production support
- Troubleshooting expertise
- Reliable decision making
- Preventive and reparative maintenance
- Team training
- Efficient communication
- Health and Safety Compliant
- Reporting and documentation
- Customer interaction
- Safety protocol adherence
- Project support
- Goods distribution
- Product inspections
- Document preparation
- Innovation in troubleshooting
- Practical
- Quality Control Analysis
- Power tool competency
Interests
Timeline
Technician
Pact Group
06.2014 - 04.2025
Storeperson
Coles New World
03.2006 - 06.2014
Certificate IV - Business Travel & Tourism
Lorraine Martin College