Kalisi Ranadi Benau
Nadi,Nadi
Summary
Detailed Hotel Operations with years of experience maintaining financial records and reviewing financial activity. Polished in spreadsheet creation, report preparation and data analysis. Quick and accurate to meet strict deadlines and manage multiple tasks. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Reliable Night Auditor with superb expertise in balancing accounts, bill paying and financial forecasting. Trained in Opera and Room master, financial analysis with excellent mathematical skills and accuracy. Known for professionalism, resourcefulness and multitasking skills. Organized hospitality professional with dynamic attitude and strong desire to serve public. Seeking role as Night Auditor in busy hotel. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist
Tanoa International
Nadi, Nadi
09.2021 - 06.2022
- Handled cash transactions accurately, balancing the register at the end of each shift.
- check in and check out
- ensuring we are complied with Covid SOP(for check in and check out)
- communication precises and clear across the board to other Department ( food ND Beverage)
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted customers warmly and made them feel welcome.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Responded to inquiries and room requests made online, by phone and via email.
- Composed and prepared routine correspondence, letters and reports with job-related software.
Food and Beverage Cashier Supervisor
Sopfitel Fiji Reosrt & spa
Nadi, Nadi
07.2018 - 01.2020
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
- Processed refunds and exchanges according to company policies while maintaining high customer satisfaction ratings.
- Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Greeted customers promptly and responded to questions.
- Balanced daily transactions against total sales receipts at end of shift for accuracy purposes.
- Scanned items and checked pricing on cash register for accuracy.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained work area and kept cash drawer organized.
- Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
- Processed customer payments quickly and returned exact change and receipts.
- Verified customer identification when accepting checks or credit cards.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated the point of sale system to process payments from customers quickly and accurately.
- Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Responded to customer questions regarding products, prices and availability.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
Telephonist Supervisor
Sofitel Fiji Resor &Spa
Nadi, NAdi
07.2017 - 07.2018
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Tracked status of customer orders and provided updates accordingly.
- Answered routine questions about telephone and voice mailbox operations.
- Performed clerical duties such as filing, photocopying, faxing documents.
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Updated and maintained personal copy of staff directory and other resources to verify accurate dispensing of information.
- Operated switchboard to answer, screen, or forward calls in a professional manner.
- Organized messages and transferred them accurately using proper telephone etiquette techniques.
- Answered incoming calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Reported any technical issues with phones or other equipment to supervisor immediately for repair and maintenance services.
- Followed up with open calls to offer further assistance and close out issues.
- Handled incoming and outgoing calls according to standard operating procedures.
- Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Recorded accurate messages from callers for delivery to intended recipients in a timely manner.
- Calculated and quoted charges for long-distance connections.
- Greeted visitors warmly and made sure they were comfortable while waiting for their appointment.
- Identified potential problems with customer orders and provided solutions quickly.
- Completed connections between callers, departments and professionals.
- Greeted visitors or callers to handle inquiries or direct to appropriate persons.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Handled typing and data entry duties to correct and update electronic telephone directories.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Night Auditor
Sofitel Fiji Resort & spa
Nadi, Nadi
01.2010 - 07.2017
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Completed nightly updates to hotel rates and individual room charges.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Verified customer credit to establish payment method for accommodations.
- Computed bills, collected payments and made change for guests.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Ran end-of-day computer functions and closed out reports, submitting details to flash report for review.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Reported any discrepancies immediately upon discovering them.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Completed day-to-day duties accurately and efficiently.
Front Desk Administration Supervisor
Laucala Island Resort
Nadi, Nadi
09.2008 - 07.2010
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Coordinated employee schedules according to shift changes and availability.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Determined consumer needs to provide products and services appealing to larger market.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Coached staff members to develop long-term career goals.
- Provided ongoing training to address staff needs.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Analyzed key performance indicators to identify effective strategies.
- Monitored employee productivity to provide constructive feedback and coaching.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Night Audit
Sofitel Fiji Reosrt & spa
Nadi, Nadi
11.2005 - 07.2010
- Documented wake-up requests and set up automatic calls in system.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Performed nightly audits of all hotel departments including front desk operations and housekeeping.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Resolved billing disputes between customers and vendors in a timely manner.
- Answered incoming calls from guests and provided assistance with inquiries or requests.
- Balanced daily financial transactions such as credit cards, debit cards, and cash receipts.
- Processed checkouts for departing guests by verifying information on room folios prior to payment being taken.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Generated end-of-day reports including revenue totals, occupancy figures, and other data.
- Verified customer credit to establish payment method for accommodations.
Reservation Agent
Coral Sun
Nadi, Nadi
09.2003 - 11.2005
- Performed daily audits of reservation data to ensure accuracy.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Took reservations from patrons by phone or online.
- Followed up regularly with existing clients to maintain relationships.
- Provided clients with assistance in preparing required travel documents and forms.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Printed itineraries and tickets for average of [Number] passengers each day.
- Identified opportunities for cross-selling other products or services.
- Resolved guest complaints by providing exceptional customer service.
- Scheduled reservation requests and maintained accurate records of bookings.
- Prioritized and organized tasks to efficiently accomplish service goals.
Front Desk Receptionist
Sonaisali Island Resort
Nadi, Nadi
04.1999 - 06.2000
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Input customer data into reservation systems and updated to reflect room changes.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted customers warmly and made them feel welcome.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Bachelor of Arts - Human Resouces & Industrial Relations Tourism Indu
Fiji National University
Namaka07-2023
High School Diploma -
TPAF -Hospitality Supervisor
Nadi06-2010
High School Diploma -
NZPTC Boxhill
Nadi05-2003
Some College (No Degree) -
Nadi Business College
NadiSkills
- Time Management
- Communication Skills
- Ability to work under pressure
- Great Leadership skil
- Self - motivation
- Decision Making
Timeline
Front Desk Receptionist
Tanoa International
09.2021 - 06.2022
Food and Beverage Cashier Supervisor
Sopfitel Fiji Reosrt & spa
07.2018 - 01.2020
Telephonist Supervisor
Sofitel Fiji Resor &Spa
07.2017 - 07.2018
Night Auditor
Sofitel Fiji Resort & spa
01.2010 - 07.2017
Front Desk Administration Supervisor
Laucala Island Resort
09.2008 - 07.2010
Night Audit
Sofitel Fiji Reosrt & spa
11.2005 - 07.2010
Reservation Agent
Coral Sun
09.2003 - 11.2005
Front Desk Receptionist
Sonaisali Island Resort
04.1999 - 06.2000
Bachelor of Arts - Human Resouces & Industrial Relations Tourism Indu
Fiji National University
High School Diploma -
TPAF -Hospitality Supervisor
High School Diploma -
NZPTC Boxhill
Some College (No Degree) -
Nadi Business College
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