Karishma Kumar
Taxation And Project Management
Nadi
Summary
With 17 years of progressive experience in taxation and project management, I bring a strategic and innovative approach to work. Expertise in project management, business analysis, analytics, and taxation, including health checks for revenue growth, risk identification, process improvements, and successful project deliveries. Demonstrated ability to drive results and deliver high-quality outcomes throughout career.
Overview
18
18
years of professional experience
Work History
Manager Inspection
Fiji Revenue and Customs Service
04.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Project Manager NTIS/ TPOS
Fiji Revenue and Customs Service
05.2023 - 04.2024
- Successfully managed multiple NTIS/ TPOS issues and queries simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Chief Digital Educator
Fiji Revenue and Customs Service
05.2022 - 04.2023
- Collaborated with internal and external customers to develop and revise learning, enhancing learning experience.
- Created and implemented tax education around NTIS/ TPOS.
- Utilized innovative teaching strategies to effectively engage taxpayers into FRCS's online journey.
Taxpayer Education Specialist
Fiji Revenue and Customs Service
11.2021 - 04.2022
- Developed learning materials that aligned with TPOS standards, ensuring comprehensive coverage of required content.
- Enhanced internal customers critical thinking skills by integrating problem-solving tasks and real-world applications into lessons.
- Provided individualized support for external customer needs, adapting instructional approaches to meet their unique learning requirements.
Deputy Director New Tax Information System
Fiji Revenue and Customs Service
11.2017 - 11.2021
- Ensured regulatory compliance across all departments through diligent monitoring of policies, procedures, documentation requirements.
- Collaborated with other department heads to ensure smooth functioning of organizational activities.
- Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
- Increased overall efficiency by identifying areas of improvement and implementing necessary changes.
- Implemented technology solutions that improved workflow efficiency and reduced operational costs.
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
- Modernized operations with strategic process improvements.
- Streamlined operations by implementing efficient online management processes and policies.
Senior Business Analyst
Fiji Revenue and Customs Service
03.2016 - 11.2017
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
Assist Manager/ Business Analyst Debt Management
Fiji Revenue and Customs Service
10.2014 - 02.2016
- Managed and motivated employees to be productive and engaged in debt collection work .
- Accomplished multiple tasks within established timeframes to reduce debt and collect revenue.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team Leader/ Business Analyst - Debt Management
Fiji Revenue and Customs Service
01.2011 - 09.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Case Manager- Debt Management
Fiji Revenue and Customs Service
05.2008 - 01.2011
- Conducted thorough assessments of customers situations, identifying issues, goals, and necessary interventions to collect debts.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Temporary Relieving Clerical Officer
Fiji Revenue and Customs Service
08.2007 - 05.2008
- Filing of Taxpayer Files.
- Registration of Taxpayers.
- Conducting New Dwelling Inspections
- Customer Service
- Assessing Tax Clearance
Education
Certification - Leadership, Financial Reporting, Taxation
CPA
Australia 04.2001 -
Certification - TADAT Trained
TADAT
Washington 04.2001 -
Certification - Certification in Project Management - PMP #3553623
Project Management Institute- PMI
USA 04.2001 -
Postgraduate Diploma - Accounting
Fiji National University
Suva 04.2001 -
Bachelor of Arts - Accounting &Financial Administration & Banking
University of The South Pacific
Suva 04.2001 -
Skills
Decision-making
Performance management
Business development
Project management
Customer relationship management (CRM)
Relationship building
Documentation and reporting
Negotiation
Complex Problem-solving
Brand management
Employee onboarding
Coaching and mentoring
Risk management
Data analysis
Change management
Resource allocation
Multitasking
Adaptability and flexibility
Interpersonal skills
Accomplishments
- Certification in PMP
- CPA Associate Member
- Successful Implementation of New tax Information System in Fiji ( Phase 1)
REFERENCE
Mr. Visvanath Das
Former Chief Executive Officer of Fiji Revenue and Customs Service
Email: dasvisvanath@gmail.com
Mobile: +679 9907740
Mr. Rajas Swamy
Financial Intelligence, Unit Supervisor
Justice Department, Yaren District, Nauru
Email: rajasswamy@gmail.com
Mobile: +679 7115420 and +674 5573388
Mr. Mark Dixon
CEO Melbourne Legacy
Email : Mark.dixon@legacymelb.com.au
Mobile : +61413259954
Timeline
Manager Inspection
Fiji Revenue and Customs Service
04.2024 - Current
Project Manager NTIS/ TPOS
Fiji Revenue and Customs Service
05.2023 - 04.2024
Chief Digital Educator
Fiji Revenue and Customs Service
05.2022 - 04.2023
Taxpayer Education Specialist
Fiji Revenue and Customs Service
11.2021 - 04.2022
Deputy Director New Tax Information System
Fiji Revenue and Customs Service
11.2017 - 11.2021
Senior Business Analyst
Fiji Revenue and Customs Service
03.2016 - 11.2017
Assist Manager/ Business Analyst Debt Management
Fiji Revenue and Customs Service
10.2014 - 02.2016
Team Leader/ Business Analyst - Debt Management
Fiji Revenue and Customs Service
01.2011 - 09.2014
Case Manager- Debt Management
Fiji Revenue and Customs Service
05.2008 - 01.2011
Temporary Relieving Clerical Officer
Fiji Revenue and Customs Service
08.2007 - 05.2008
Certification - Leadership, Financial Reporting, Taxation
CPA
04.2001 -
Certification - TADAT Trained
TADAT
04.2001 -
Certification - Certification in Project Management - PMP #3553623
Project Management Institute- PMI
04.2001 -
Postgraduate Diploma - Accounting
Fiji National University
04.2001 -
Bachelor of Arts - Accounting &Financial Administration & Banking
University of The South Pacific
04.2001 -
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