Summary
Overview
Work History
Education
Skills
Languages
Hr Contact
Hr Letter
Reference Letter
Other Responsibilities
Personal Information
References
Learning new recipes,Exercise and jogging,Reading,movies and travelling
Timeline
Karube Taoaba

Karube Taoaba

Suva

Summary

Hardworking, creative, committed, proactive. Eager to keep growing and evolving in my profession. Passionate and determined. Constantly developing new skills and abilities. Customer centricity and honesty.

Overview

15
15
years of professional experience

Work History

Customer Engagement Consultant

01.2023
  • Conserve approaching lapses through call outs, emails and connections with Sales Advisors
  • Continuous liaising with Payroll Officers with most government ministries which recently saw an increase in our new business issuing
  • Call outs on outstanding survival Benefits and maturities
  • See that these pay-outs are processed with proper requirements
  • Bank accounts are active and current
  • Continuous updates on personal information such as email address and phone contacts
  • Processing of reinstatement of lapsed applications
  • Responding to policy queries and responding to customers' requests on Time
  • Offering leads and seeing that the sale is referred and closed.

Conservation Consultant

01.2020 - 01.2022
  • Won Team of the month for April 2020
  • Contacted over 20k customers in terms of maintaining their policies even during the Pandemic
  • Call out on our approaching lapses for all units in BSP Life Fiji Limited
  • Creating relationships with Advisors, training and imparting knowledge on products, reinstatements, lapses, relief, follow up with premium payments, options in conserving these policies and basically stand by to see how we can provide further assistance
  • Work on reinstatements and improve our lapses for the month to improve our overall in force
  • Frequent sending of reports to all Business Relations Managers, Business consultants regarding our current in force status
  • Assist with the preparation of reports required at the Exco and management level regarding approaching lapses
  • Unit visitation and helping at the Advisors level and being approachable to their needs
  • High profile customer's visitation was more recent in late 2022
  • Acting Supervisor from September 2022 - December 2022 which saw an uplift in the company in-force performance and creativity through unit visitation and High-profile customers visitation.

BSP Life call Centre Consultant

01.2012 - 01.2019
  • Contributed to the answering of 700-1000 calls per week on calls that come through to BSP Life call centre
  • Assisted queries, processed loans, refunds and conserved policies over the phone
  • Answered Health queries on limits and medical cover
  • Also did tag on for marketing and sales initiative.

Customer services consultant

01.2007 - 01.2011
  • Provided excellent customer service to different customers; Teachers, nurses, businessmen and ordinary citizens
  • Processed loans, vet requirements, see that these are authorised, papers signed by signatories and have it sent to BSP Bank for processing
  • Personally interview Customers on the reason they wish to terminate their policies and offer options to conserve their policies in the face of their difficulties
  • This involves personal discussion on their budget, affordability, daily expenses and savings
  • This also involves the offering of our conservation options such as reduced cover and change in mode of payment etc which contributes to the total in force for the company
  • Receipting of BSP Life Payments for Life Insurance, Health and properties
  • This was the receipt of an average $60k to $100k per day and see that these payments and till money are balanced
  • Also did bank runs to BSP Bank for the depositing of these payments.

Education

Degree in Commerce: Public Management Relations and Human Resources -

University of the South Pacific
01.2018

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Dudley High School
01.2006

Skills

  • Quality Assurance
  • Failure Analysis
  • Resource Allocation
  • Operations Analysis

Languages

English
Fijian
I-Kiribati

Hr Contact

Human Resources Department, Level 7 BSP Life Centre, Suva, Fiji, +679 331 7774, +679 326 1774, www.bsplife.com.fj

Hr Letter

02/05/24, To Whom It May Concern, This is to certify that Karupe Taoaba (Employment Number 80299) is a permanent employee of BSP Life (Fiji) Limited. Karupe joined BSP Life on 04/30/07 and currently holds the position of Customer Engagement Consultant. For any other clarification, kindly contact the undersigned via email mrounds@bsplife.com.fj. Yours sincerely, Martina Rounds Manager Talent Management and HR Services BSP Life (Fiji) Limited BSP Health Care (Fiji) Limited

Reference Letter

02/07/24, To Whom It May Concern, This is in reference to Karube Taoaba whom I have known for the past 13 years. I am Mele Kaumaitotoya, currently the Assistant Manager Customer Experience with BSP Life. I have the pleasure to write this reference to share her character and attribute as we both work under the same division which is the Life Insurance Operation division. Karube is one of our key players, a high performer and is an asset to the Division. A good team player with great and positive attitude and has a lot of passion with her work. She started her journey with BSP Life then Colonial Mutual Life Ltd and Colonial Life on 04/30/07. Karube has worked in various departments during her tenure and has vast experience and knowledge with the various processes and functions in our Life Operation Division. She has acted in leadership positions, such as Supervisor Conservation, with a key role in managing our arrears and collection process. Currently, she holds the position of Customer Engagement Consultant and focuses on our benefits payout, arrears chase, reinstatement of lapsed policies, and engagement with all our policyholders. She continues to shine in whatever task she is given, always willing and continues to help where needed. A very responsible employee and organized person. I am confident that Karube Taoaba will thrive in whatever new role she will be assigned to do and she has the full capabilities to perform as expected. I wish her the very best in her future endeavors. Yours sincerely, Mele Kaumaitotoya Telephone: 7024608 or 9483908 Email: mkaumaitotoya@bsplife.com.fj

Other Responsibilities

  • BSP Life Team - Marathon, Canoeing- 2012,2017
  • Treasurer Calvary Temple AOG Young women 2011 and 2012
  • BSP Life Team - Squash -2023
  • I-care champion 2023-Led 4 departments in BSP Life sharing weaknesses and ways of improving processes.
  • Treasurer Naboro AOG music department-2024

Personal Information

Title: Customer Engagement Consultant

References

  • Mele Kaumaitotoya, Customer Experience Acting Manager, 7024608
  • Ilisapeci Tuivakano, Supervisor Customer Engagement, 9235207
  • Isikeli Karikaritu, Manager Nausori Sales office, 7024640

Learning new recipes,Exercise and jogging,Reading,movies and travelling

Love to spend Time in these hobbies as a way to rejuvenate,being my best and enjoy life.

Timeline

Customer Engagement Consultant -
01.2023
Conservation Consultant -
01.2020 - 01.2022
BSP Life call Centre Consultant -
01.2012 - 01.2019
Customer services consultant -
01.2007 - 01.2011
University of the South Pacific - Degree in Commerce: Public Management Relations and Human Resources,
Dudley High School - ,

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Karube Taoaba