KASAQA NANISE CAKACAKA
FOOD AND BEVERAGE /BARTENDER
Matavolivoli,Nadi
Summary
Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by [Action]. Performs well under pressure and thrives in fast paced high-volume environments. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Overview
28
28
years of professional experience
7
7
Certifications
Work History
Assistant Front of House Manager
Aitutaki Dreaming Company(KORU CAFE)
Aitutaki, Cook Island
06.2018 - 12.2021
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Reorganized bar and dining area, increasing efficiency [Number]%.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Supervised staff of [Number] through motivational coaching and effective training programs for service and sales techniques.
- Performed cash handling activities and secured nightly bank deposits.
- Resolved guests complaints while maintaining positive customer environment.
Food and Beverage Supervisor
Plantation Island Resort Malolo Lailai
Nadi, Fiji
04.2015 - 04.2018
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Worked with qualified chef to diversify menu with new offerings.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
- Created new recipes, outlined steps and training staff on correct preparation.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Bar Supervisor
Plantation Island Resort Malolo Lailai Fiji
Nadi, Fiji
06.1991 - 03.2012
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Restaurant Waitress
musket cove resort malolo lailai fiji
nadi, fiji
06.1989 - 08.1990
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Skills
Team Building
Restaurant operations
Employee training
Quality Standards
Quality control
Staff supervision
Health department inspections
Performance evaluation
Training and mentoring
Service prioritization
Kitchen equipment operation and maintenance
Workflow planning
Safe food handling
Food plating and presentation
Certification
Typsy..Hosting(certificate of completion)
Singing ,Church ,Sewing , Socialising
*Going to church and singing in the choir
*Socializing with close friend
*Sewing was during my leisure time otherwise gardenning
Timeline
Typsy..Introduction to Hospitalitymanagement
08-2022
Typsy..Introduction to leadership
08-2020
Typsy..Hosting(certificate of completion)
07-2020
Typsy .Food allergies.
07-2020
Assistant Front of House Manager
Aitutaki Dreaming Company(KORU CAFE)
06.2018 - 12.2021
Food and Beverage Supervisor
Plantation Island Resort Malolo Lailai
04.2015 - 04.2018
Job Analysis
08-2013
Hospitality Supervision Module 1-4
06-2012
Understanding OHS Management System AS/NZS 4801
05-2006
Bar Supervisor
Plantation Island Resort Malolo Lailai Fiji
06.1991 - 03.2012
Restaurant Waitress
musket cove resort malolo lailai fiji
06.1989 - 08.1990