Kinisimere Veilawa
Nasinu
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Pick Packer
Momentum Consulting
227 Elizabeth Street Sydney NSW
06.2023 - 12.2023
- Maintained a clean and organized work environment, promoting safety and productivity.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
Customer Care Representative
Qantas Airlines
Suva Fiji
09.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Reservations Agent
Qantas Airlines
Suva Fiji
11.2021 - 09.2022
- Making changes to their flights
- Responding to concerns about their Itinerary
- Rectify issues experienced by individual customers as well as aim to improve the airlines overall passengers ratings
- Listening and comprehend peoples problems with the intent to solve them
- Handling Complaints and evaluating passengers’ claims.
Customer Service Representative
Lebara Mobile & Lufthansa Airlines
07.2017 - 07.2020
- Resolve customer’s complaints via phone or email and provide appropriate solution within the time limit
- Providing specific information about services and products
- Identifying and assessing customers’ needs to achieve satisfaction
- Manage large amount of incoming calls
- Keep records of customer interaction and process customer’s account
- Provide accurate, valid and complete information by using the right tools
- Effectively communicating with Team leaders to ensure the job specifications are understood and followed
- Maintain effective relationships with Team leaders and operators
- Meet all reasonable performance targets set
- Act consistently in accordance with company value.
Enumerator
Ministry of Employment, productivity industrial
04.2017 - 05.2017
- Collect census data by doing interviews door to door for both formal and informal sectors
- Help census bureau gather information on the number of people residing in a particular town
- Review data gathered from the interview to check if it is accurate and complete
- Help out people to fill in questionnaires to find and record address and households.
IT Sales Representative
Bondwell Fiji
11.2014 - 01.2016
- Sells products, goods and services to customers
- Finding and engaging with new customers
- Work with customers to find out what they want, create solutions and ensure smooth selling
- Present your findings to the technical team to act on.
Sales Person
New World Supermarket
12.2010 - 02.2011
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
- Maintain an awareness of all promotions and advertisements
- Assist in floor moves, merchandising, display maintenance, and housekeeping
- Assist in processing and replenishing merchandise and monitoring floor stock
- Aid customers in locating merchandise
- Communicate customer requests to management
- Assist in completing price changes within the department
- Participate in year-end inventory and cycle counts
- Any other tasks as assigned from time to time by any manager.
Administrative Assistant
Fiji Inland Revenue and Customs
11.2004 - 02.2005
- Fielding telephone calls and data entry
- Filing of Materials in general file areas
- Receiving and directing visitors
- Perform other duties assigned.
Education
Diploma Of Leadership In Management - Business Management
Queensford College
Parramatta Sydney04.2024
Foundation Program -
01.2010
Fiji Seventh Form -
Suva Grammar School
01.2009
Skills
- Computer Literate
- Work well independently and as a team
- Self-Motivator and Self-starter
- Friendly, honest, reliable, organized and diligent
- Excellent communication & Leadership role
- Attention to detail and ability to multi-task
- Ability to perform under pressure and work under minimum supervision
- Time management skills
References
- Mr. Tony Lanyon, Team Leader, Mindpearl Fiji LTD, lolony20182@gmail.com
- Sharina Kumar, Team Leader, Bondwell Fiji, +679 9430600
- Cecelia Sorby, Quality Analyst and Trainer, Mindpearl Fiji LTD, +679 9433235
- Gabrielli Qoro, USP Sports Coordinator, University of South Pacific, Campus Life Department, 3232067/+679 9344826
Hobbies and Interests
- Meeting people and discussing issues that affects everyone
- Volunteer work
- Taking part in any type of sport activities
- Spending time with families and friends
Timeline
Pick Packer
Momentum Consulting
06.2023 - 12.2023
Customer Care Representative
Qantas Airlines
09.2022 - 03.2023
Reservations Agent
Qantas Airlines
11.2021 - 09.2022
Customer Service Representative
Lebara Mobile & Lufthansa Airlines
07.2017 - 07.2020
Enumerator
Ministry of Employment, productivity industrial
04.2017 - 05.2017
IT Sales Representative
Bondwell Fiji
11.2014 - 01.2016
Sales Person
New World Supermarket
12.2010 - 02.2011
Administrative Assistant
Fiji Inland Revenue and Customs
11.2004 - 02.2005
Diploma Of Leadership In Management - Business Management
Queensford College
Foundation Program -
Fiji Seventh Form -
Suva Grammar School