LAISANI ADIMAIQALAU NAKAIVALU
NADI,FIJI
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Representative
Pacific Centrecom
Nadi and Lautoka
09.2022 - 01.2025
- Worked as Customer Service Representative at Pacific Centrecom in Nadi and Lautoka
- (From Sept 2022 – Sept 2023 worked for Hertz Rental Car AU & NZ account)
- Job descriptions including:
- - Enter multiple bookings
- - Educate customers with product knowledge
- - Interact with Australians and New Zealander’s customers via phone and emails
- - Track orders and book returns
- - Assisting customers with availability and pricing of vehicles requested
- (From mid-Sept 2023 -2025 worked for Warwick Fabrics AU account)
- Job descriptions including:
- - Identify different companies in system
- - Interact with Australian customers via phone and emails
- - Enter multiple bookings for upholsterer’s companies
- - Sending invoices via email
- - Assisting customers with choosing their fabrics online and identifying best options for treatment
- - Assisting customers with availability of products requested with its pricing
- - Educating customers with product knowledge
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Processed orders promptly ensuringpositive shopping experience for customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Enhanced communication channels through regular updates on company policies and promotions.
- Performed administrative duties contributing towards smooth store operations.
- Maintained clean, orderly work environment promoting conducive atmosphere for both staff and customers.
- Facilitated customer loyalty programmed to enhance customer retention.
- Provided top-notch support for increased customer satisfaction.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Processed inbound customer calls, providing information on service or product upgrades
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 80-100%.
- Built positive customer rapport through friendly, professional communication.
Meet and Greet Staff
Rosie Airport Office
Nadi, Ba Province
01.2021 - 09.2022
- Worked as Meet and Greet Staff at Rosie Airport Office
Reservation Consultant
Rosie Holidays
Nadi, Fiji
01.2016 - 01.2020
- Worked as Reservation Consultant at Rosie Holidays
Sales Assistant
Adrenalin Watersports
Denarau
01.2015 - 01.2016
- Worked as Sales Assistant at Adrenalin Watersports in Denarau
Sales Assistant
Jack’s of Fiji
Nadi, Denarau
01.2004 - 01.2009
- Worked as Sales Assistant at Jack’s of Fiji retail shop in Nadi, Denarau shops and airport
Education
Some College (No Degree) - SECONDARY SCHOOL
St John’s College
Cawaci, Ovalau Island 01.1992 - 01.1997
Associate of Arts - Japanese Language
Sotoo Furukawa Memorial Language School
Nadi Airport 01.1998 - 01.1999
Secretarial Studies
Levuka Public Secondary School
Levuka, Ovalau, Fiji Islands 01.2001 - 01.2001
Skills
- Booking management
- Customer education
- Order tracking
- Product pricing assistance
- Complaint resolution
- Inbound call management
- Administrative support
- E-Commerce experience
- Patient attitude
- Data entry proficiency
- Strong written communication
- Telephone manners
- Problem-solving
- Product knowledge
REFERENCES
- Rose, Whitton Cavu, Reservations Manager, rosew@rosiefiji.com, 9998612, Rosie Holidays
- Peterina, Hughes, Business Development Manager, Peterina.Hughes@centrecom.com.fj, 2242216, Pacific Centrecom Fiji Pte Ltd
HOBBIES
Meeting new people, listening to music, singing, cooking and baking
Timeline
Customer Service Representative
Pacific Centrecom
09.2022 - 01.2025
Meet and Greet Staff
Rosie Airport Office
01.2021 - 09.2022
Reservation Consultant
Rosie Holidays
01.2016 - 01.2020
Sales Assistant
Adrenalin Watersports
01.2015 - 01.2016
Sales Assistant
Jack’s of Fiji
01.2004 - 01.2009
Secretarial Studies
Levuka Public Secondary School
01.2001 - 01.2001
Associate of Arts - Japanese Language
Sotoo Furukawa Memorial Language School
01.1998 - 01.1999
Some College (No Degree) - SECONDARY SCHOOL
St John’s College
01.1992 - 01.1997