Leone Sovau
Nadi,Fiji
Summary
Dedicated professional with a strong foundation in customer service and telephone handling, complemented by proficiency in Microsoft Office. Holds multiple certifications, including Hand Hygiene, Basic Life Skills, First Aid, CPR, and Computer Skills. Committed to leveraging skills and certifications to enhance operational efficiency and customer satisfaction.
Energetic student aspiring to work with elderly patients. Eager to improve quality of life and living environment of patients. Willing to go extra mile to ease comfort and provide personal care.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Ward Assistant / Care Giver
Aspen Medical Health Care
Lautoka, Fiji
09.2022 - Current
- Handled confidential information, maintaining discretion and integrity of the patients and staffs.
- Provided customer service, delivering high levels of satisfaction.
- Managed time effectively to meet deadlines.
- Took on additional tasks on manager's request.
- Understood and adhered to company's health and safety policies (OHS).
- Provided printing, photocopying scanning support to colleagues.
- Acted as main contact for staff and clients.
- Assist Patients upon Scan, Xray, CT Scan, MRI , Discharges, Trans-out and step up and down, assist category 4 patients on feeding , sponging and changing their dirty diapers.
- Ensuring the patients surroundings and environment is clean and tidy, damp dusting the nurses stations, carbolizing of the used beds, and discarding of the clinical and general waste accordingly.
- Support staff members with administrative tasks, reducing 😊workload stress.
- Answered phone calls promptly, providing excellent customer service.
Ward Assistant
Ministry of Health and Medical Services
Lautoka, Fiji
05.2014 - 05.2022
- Handled confidential information, maintaining discretion and integrity of Patients and staffs.
- Provided customer service, delivering high levels of satisfaction.
- Answered phone calls promptly, providing excellent customer service.
- Support staff members with administrative tasks, reducing workload stress.
- Managed time effectively to meet deadlines.
- Completed assigned work within deadlines and to company standards.
- Understood and adhered to company's health and safety policies (OHS).
- Ensure the cleanliness of the staffs and Patients surroundings and environment.
- Assist Nurses on Patients Care.
- Assist category 4 Patients and other patients to scan ,x-ray, CT-scan, MRI-scan, sponging ,feeding, oral care, turnings, and upon discharging of patients.
Usher and Cashier
Village 4 cinemas
Lautoka, Fiji
01.2008 - 12.2010
- Handled emergency situations calmly, assured audience welfare during unexpected incidents.
- Offered refreshments at intervals; provided high-quality customer service experience.
- Improved crowd control with efficient seating of patrons.
- Checked tickets, ensured proper seating arrangement.
- Monitored restrooms regularly, upheld hygiene standards.
- Directed audience members to their seats to ensure smooth transitions between performances.
- Answered patron queries with utmost professionalism, enhanced customer relations.
- Liaised with cleaners for a clean and welcoming environment.
- Sold admission, processed payments and issued tickets.
- Collected forgotten items after events and stored in lost and found for guests to retrieve.
- Assisted patrons with seating by giving directions and lighting paths.
- Stayed knowledgeable about all ticket types, prices and discounts to accurately answer patron questions.
- Followed safety procedures by maintaining clear aisles and reporting suspicious behaviour to security.
- Completed assigned work within deadlines and to company standards.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Coordinated with team members for smooth shift transitions.
- Balanced till at end of day, maintaining accurate records.
- Took initiative in restocking shelves during downtime, enhancing product availability.
Quality Controller
Callison Pacific Pine Chemicals
Lautoka, Fiji
01.2012 - 01.2013
- Maintained high standard of products to ensure company reputation
- Identified areas of improvement, leading to a significant increase in productivity levels.
- Reported faults, damages and Control Check Point (CCP) rejections.
- Supervised product dispatch, verifying finished products met company standards.
- Collaborated effectively with team members for smooth workflow operations.
Education
Foundation Degree in Science - Language Science and Physics
Fiji National University
Fiji 01.2019 - 11.2019
Certificate in Caregiving Fundamentals - Caregiving Fundamental Programme
University Of the South Pacific
Fiji 02.2016 - 05.2016
Certificate in Commercial Cookery and Baking -
National Employment Center
Fiji 02.2008 - 07.2008
Certificate of Higher Education Year 13 -
Lautoka Muslim College
Fiji 01.2003 - 11.2007
Skills
- Customer Service
- Telephone handling
- Microsoft Office
- Certificate in Hand Hygiene
- Certificate in Basic Life Skills
- Certificate in First Aid
- Certificate in CPR
- Certificate in Computer Skills
Languages
English
Fluent
Fiji
Native
Certification
Certificate in Hand Hygiene (Aspen Medical)
Certificate in Basic Life Skills (Aspen Medical)
Certificate in Caregiving (USP)
Certificate in First Aid (USP)
Certificate in CPR (Aspen Medical)
Certificate in Commercial Cookery and Baking
Certificate in life skills Training
Certificate in Basic Computer Skills
Certificate in Fiji Seventh Form Completion
Accomplishments
Youth Leadership Training Certificate
Affiliations
Socializing with Families and Friends
Playing Volleyball
Attending Church Services
Timeline
Ward Assistant / Care Giver
Aspen Medical Health Care
09.2022 - Current
Foundation Degree in Science - Language Science and Physics
Fiji National University
01.2019 - 11.2019
Certificate in Caregiving Fundamentals - Caregiving Fundamental Programme
University Of the South Pacific
02.2016 - 05.2016
Ward Assistant
Ministry of Health and Medical Services
05.2014 - 05.2022
Quality Controller
Callison Pacific Pine Chemicals
01.2012 - 01.2013
Certificate in Commercial Cookery and Baking -
National Employment Center
02.2008 - 07.2008
Usher and Cashier
Village 4 cinemas
01.2008 - 12.2010
Certificate of Higher Education Year 13 -
Lautoka Muslim College
01.2003 - 11.2007
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