Litiana Ligaimatau

Dynamic professional with a strong foundation in customer service excellence and business development knowledge. Demonstrates exceptional verbal communication and negotiation skills, effectively engaging clients and stakeholders. Proficient in project coordination, administrative support, and documentation management, ensuring meticulous attention to detail and quality control. Adept at lead generation and loan processing support, leveraging CRM systems for optimal client engagement. Committed to continuous improvement and open-minded approaches to task prioritization and multi-tasking within fast-paced environments.

• Coordinated and managed front desk operations, improving customer service efficiency and satisfaction at a busy bus company.
• Processed and organized mortgage loan documentation, ensuring timely submission and accuracy for all client applications.
• Maintained comprehensive records and filing systems, reducing retrieval time by 30% and improving office workflow consistency.
• Supported project planning and administration activities, contributing to seamless daily office operations and stakeholder communication.
• Applied strong organizational and communication skills gained from academic studies and professional experience to effectively liaise with clients, lenders, and internal teams, ensuring project milestones were met.

• Short Course
• Studied and had hands on training with Payroll Management.
• Developed understanding of payroll administration including salary processing, tax and statutory deductions, leave calculations, payroll record management, and compliance with payroll policies.

• Communication
• Attention to Detail
• Teamwork
• Time Management
• Multi-tasking