LITIANA NAI

• Offered friendly, efficient customer service and handled challenging situations with ease.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Increased customer satisfaction by resolving issues.
• Improved efficiency and productivity by acquiring new skills.
• Completed duties to deliver on targets with accuracy and efficiency.
• Displayed energy and enthusiasm in fast-paced environment.
• Completed customer orders with speed and accuracy.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Carried out day-to-day duties accurately and efficiently.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Applied positive customer service approach to increase satisfaction levels.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Consistently arrived at work on time and ready to start immediately.
• Collaborated with variety of industry professionals for effective project delivery.
• Enhanced client understanding of market trends, leading to informed decision making.
• Provided expert advice on organisational change, resulting in streamlined operations.

Spiritual Guidance & Mentorship

• Provide spiritual support, guidance, and mentorship to youth members.
• Lead Bible studies, devotionals, and prayer meetings.
• Be available for one-on-one counselling and discipleship.

Organizing and Leading Youth Events

• Plan and lead youth events, such as retreats, conferences, lock-ins, and mission trips.
• Organize social events that engage youth and build fellowship.
• Coordinate service projects and community outreach activities.
• Teaching & Preaching
• Lead weekly youth services, preaching or teaching from Bible.
• Develop curriculum or select appropriate materials for Bible studies and discussions.
• Teach youth how to apply biblical principles to everyday life.

Team Leadership

• Recruit and train volunteers to assist with youth programs.
• Coordinate with other church leaders and staff to align youth ministry with overall church vision.
• Lead and manage youth ministry teams, including small group leaders.

Youth Advocacy & Support

• Serve as advocate for youth within church and community.
• Address needs of youth, offering counselling, support, and encouragement.
• Be point of contact for youth-related issues, such as school challenges or family struggles.

Community Engagement & Outreach

• Foster relationships with local schools, other youth organizations, and community leaders.
• Promote church’s youth ministry and invite others to join.
• Organize community outreach programs and service projects.

Administrative Tasks

• Keep track of attendance, communication, and feedback within youth programs.
• Manage budgets for youth events, trips, and activities.
• Send regular communications (emails, newsletters) to youth and their families.

Building Relationships

• Foster welcoming and inclusive atmosphere within youth ministry.
• Cultivate relationships with both youth and their families, providing support system.
• Create opportunities for youth to connect and build friendships.

Personal Growth & Development

• Continuously grow in faith and leadership skills through training, conferences, and reading.
• Stay informed about youth culture and issues affecting young people today.
• Model Christian faith and character for youth to follow.

Evangelism

• Lead youth in evangelistic efforts, encouraging them to share their faith with others.
• Prepare youth for witnessing and engaging in outreach activities.
• Encourage youth to be involved in missions, both locally and globally.
• Managed to win 25 new souls mid-September

• Promoted healthy eating habits by preparing and serving nutritious snacks and meals.
• Ensured child safety with regular monitoring of play areas.
• Developed creative learning activities, enhancing cognitive development in children.
• Facilitated communication skills for better interaction amongst children.
• Maintained cleanliness and hygiene, promoting healthy environment for children.
• Assisted children with their daily routines, instilling discipline and responsibility.
• Implemented fun educational games to enhance learning experiences.
• Collaborated with parents consistently for effective child development strategies.
• Planned age-appropriate activities, ensuring all-round development of children.
• Provided emotional support to upset or distressed children, maintaining comforting atmosphere.
• Observed changes in kids, alerting parents about any unusual patterns promptly.
• Coordinated outdoor activities encouraging physical fitness in young ones.
• Administered first aid during minor accidents ensuring child safety at all times,
• Supervised nap times adhering to each child's individual routine,.
• Supported early literacy efforts by conducting interactive story-telling sessions,.
• Built positive, professional relationships with children and family members, providing safe, trusting care environment.
• Utilised skills in behaviour management to aid positive, productive nursery environments for optimal child development.
• Supervised indoor and outdoor play, providing first aid as necessary.
• Encouraged children to share and communicate with peers to boost social development.
• Maintained welcoming, age-appropriate classroom environment.
• Prepared nutritional snacks to cater to individual dietary needs.
• Worked with large team to complete daily tasks to schedule.
• Provided kind, encouraging environments for children to learn and explore, aiding educational and social development.
• Supported children to identify and manage their feelings and behaviours.
• Planned and led engaging activities for small groups of young children.
• Closely monitored child wellbeing, regularly updating parents to assure continued safety and security.
• Arranged for entertainment and games to provide downtime between learning activities.
• Developed positive, trusting relationships with groups of young children.
• Role-modelled desired behaviours, habits and actions.
• Organised classroom spaces to align with lessons and support children's learning.
• Transported children to and from school in line with set schedule.

• Improved customer satisfaction by effectively handling complaints and inquiries.
• Managed high volume of inbound calls for quick resolution of customer issues.
• Received 10 maximum calls per day for guest transfers and tours enquiry
• Ensured smooth running of operations with timely preparation of reports.
• Facilitated customer loyalty programmes to enhance customer retention.
• Maintained up-to-date knowledge, resulting in effective product promotion.
• Provided top-notch support for increased customer satisfaction.
• Streamlined processes through efficient record keeping.
• Developed strong relationships with customers fostering brand loyalty and repeat business.
• Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Being top salesperson for month.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Processed inbound customer calls, providing information on service or product upgrades
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Boosted monthly sales revenue by skillfully promoting diverse product and service options.
• Upsold new products and accessories to customers, capturing significant increases in add-on sales.
• Assisted customers with additional retail services, including alterations, special orders and item loans.
• Listened actively to offer accurate information and best solution to their needs.
• Advised customers on availability, pricing and location of products.
• Handled in-person, email and mailed correspondence.
• Achieving 100% sales target every month

• Improved resident wellbeing by providing compassionate care and emotional support.
• Managed daily routines for elderly clients to enhance their quality of life.
• Maintained cleanliness and hygiene with thorough personal grooming tasks.
• Call patient relatives 3 times day for health updates
• Assisted with physical therapy exercises, improved mobility levels.
• Prepared nutritious meals for better health outcomes.
• Ensured medication was taken correctly to maintain optimal health conditions.
• Provided companionship, reduced feelings of loneliness and isolation in residents.
• Coordinated medical appointments for timely healthcare provision.
• Undertaken light housekeeping duties, created clean and welcoming environment.
• Established positive relationships with families to ensure consistent care standards.
• Handled emergency situations calmly, ensured resident safety at all times.
• Kept detailed records of care provided to facilitate seamless transitions between shifts.
• Supported end-of-life care procedures with dignity and respect.
• Assisted patients with daily personal, hygiene and incontinence care.
• Cooked healthy meals to uplift clients and meet dietary requirements.
• Administered medication to safeguard health and wellbeing.
• Improved resident comfort by providing pleasant companionship and stimulating conversation.
• Maintained patient hygiene by assisting residents in activities of daily living, including bathing, oral care.
• Provided patients with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
• Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
• Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
• Accompanied clients to important appointments.
• Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
• Read aloud to clients, offering mental stimulation and social companionship.
• Supervised patients during outings and physical activities, promoting dignity and independence.
• Maintained patient hygiene by assisting residents in activities of daily living, including bathing, oral care.
• Helped patients to take medication as prescribed by medical professionals.
• Worked collaboratively with other support workers to maintain holistic care for clients.
• Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
• Empowered service users to remain as independent as possible and retain sense of identity.
• Liaised with family members to organize activities and deliver updates on client progress.
• Planned client meal plans, shopped for ingredients and cooked meals.
• Followed client treatment plans for exercises, medications and wound care.

1. FIJI NATIONAL UNIVERSITY OF FIJI - Campus

• Assisting superiors for entering student's names from all FNU campuses and other documentations process into database, issuing of student's transcripts.
• Maintained accurate data entry by diligently inputting information from various sources.
• Performed high-speed typing, increasing workflow productivity.
• Enhanced customer satisfaction with quick resolution of data-related queries.
• Photocopied, scanned and printed relevant data for manager.
• Recorded personal customer information within secure databases.

2.FIELD INVENTORY -Internship at Colo-I-Suva, Ministry of Forestry

-Completed Training in MOF at Colo-I Suva in various departments. Forest Park, Permanent Sampling Plot, REDD+ Unit, Receptionist.

• Punching in of field data into database system
• Analyzing field data. calculating tree volume and record on data base
• Tree Identification-Identifying trees and record species with its scientific and local names.
• Measuring Trees-Measuring diameters, height and merchantable height using specific tools (measuring tapes vernier caliper, vertex, and transponder, compass and GIS.
• Managed documents within company databases, keeping accurate records of critical information.

3. VOLUNTEER -Research & Silviculture (5 months)

• NURSERY-Assisting Forest guards and charge hand in:

-Mixing of proper soil ratio

-Preparing of potting

-Transplanting of seedling

-Nursery housekeeping duties

-Survival assessment of seedlings

-Recording number of seedlings that have been delivered

-Liaising with seed technician for seed collection

-Tending

• SEED LABORATORY

-collections of all variety of seeds in allocated field

-weighing seeds that collected, and its dry weight

-seed processing

-counting of seeds and packed and labelled name, locations of its seeds and its weights data recorded

-cleaning of laboratory.