Makarita Saukuru
Lautoka,Fiji
Summary
Dedicated professional with a strong foundation in customer service and administration support, excelling in time-management and multitasking. Proficient in Microsoft Office and document control systems, with a proven track record of customer service excellence and effective decision making. Adept at creative thinking and active listening, ensuring high standards of professionalism and client satisfaction. Career goals include leveraging skills in general administration and client invoicing to enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Administration officer
Turtle Island Resort
Yasawa Island, Fiji
08.2023 - Current
- Managed complex filing systems, resulting in easy access to crucial documents.
- Prepared detailed reports using Microsoft Office tools, aiding strategic planning efforts.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Prepared and posted invoices to customers, processed payments and documented account updates.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Prepared documentation to back up responses to financial or service complaints.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Answered phone calls and emails for management team during busy periods.
- Kept an updated database of client contacts; improved customer relationship management.
- Processed invoices and financial data with strong eye for detail.
- Oversaw office inventory ordering, requisitions and stocking.
Betting clerk
Grants Betting Limited
Lautoka, Western
10.2020 - 11.2021
- Served customers with excellent customer service skills to facilitate positive experiences.
- Complied with regulatory standards and requirements.
- Organised cash flow and recorded transactions for accurate recordkeeping.
- Stayed up-to-date on policies and rules to maintain consistency.
- Entered and verified game-related data on computer system.
- Processed data quickly and accurately for smooth, orderly operations.
Education
Certificate of Higher Education - Administration Assistant
University Of Fiji
Fiji 12.2017 - 03.2018
Bachelor of Law - Law
University of Fiji
Fiji 02.2019 -
Skills
- Customer Service
- Time-management
- Administration support
- Self-motivation
- Multitasking
- Professionalism
- Document control systems
- Creative thinking
- Active listening
- Decision making
- Microsoft Office
- Customer service excellence
- Task prioritising
- Client invoicing
- General administration
- Computer literacy
- Telephone etiquette
Affiliations
- Love to go for an adventure on my free days
Timeline
Administration officer
Turtle Island Resort
08.2023 - Current
Betting clerk
Grants Betting Limited
10.2020 - 11.2021
Bachelor of Law - Law
University of Fiji
02.2019 -
Certificate of Higher Education - Administration Assistant
University Of Fiji
12.2017 - 03.2018
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