Immigration Inspector
Department Of Immigration
10.2023 - Current
Hi, I’m
MARIA MOW
NADI,WAQADRA
Summary
Ambitious Human Resources Intern pursuing Bachelor of Commerce in HR Management & ER and Public Administration and trained to coordinate, execute and deliver HR programs related to recruitment, benefits, workers compensation and other HR projects and processes. Demonstrates solid analytical, problem-solving and presentation skills to foster excellent relationships and credibility at all levels of organization. Self-motivated, driven and displays initiative to prioritize tasks and handle numerous assignments simultaneously.
Work History
Fiji Sports Council
HR Intern
Job overview
- Manipulated data for HR presentations using advanced abilities in Google Sheets and Excel
- Handled multiple projects simultaneously through excellent planning and organization
- Kept candidate records updated with current details from posting inquiries
- Processed and recorded client paperwork systematically for ease of filing and retrieval
- Worked well under pressure to deliver positive, professional HR support
- Compiled vacancy, holiday accrual and new staff information for well-maintained records
- Reviewed HR documentation and handbooks regularly and completed timely updates
- Maintained accurate, well-organised company records
- Used outstanding time-management abilities to consistently complete work within assigned deadlines
- Communicated clearly and professionally with staff and customers
- Offered assistance throughout recruitment processes.
PART TIME - Carpenters finance
Job overview
- Delivered first-rate customer care across multiple platforms, including email, phone, and online chat services
- Maintained clean, tidy working environments for enhanced hygiene and improved operational efficiency
- Resolved customer queries calmly and professionally, reducing the need for escalation to management
- Proactively monitored customer contact trends, providing feedback to management for ongoing service improvements
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat
- Upheld privacy and security requirements established by national legislation
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Department Of Immigration
Immigration Inspector
10.2023 - Current
Job overview
- Managed communication channels to provide high level of service and consultation to immigration inquiries.
- Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
- Supported law enforcement agencies by providing accurate and timely data regarding illegal activity and testimony to facts related to cases.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
Mindpearl
Call Center Customer Service Representative
09.2023 - 10.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
Education
University of The South Pacific, Laucala Campus, Suva
Bachelor of Commerce from HR Management & ER And Public Administration
University Overview
- Continuing education in Human Resource Management.
University of The South Pacific, Stathum Campus, Suva
Diploma from HR Management
03.2019
University Overview
- Awarded
University of The South Pacific, Stathum Campus, Suva
Certificate from HR Management
03.2016
University Overview
- Awarded
Skills
- Word processing
- Presentation
- Microsoft Office
- Email communication
- Excel
- Good command of oral and written English
- Assist in building better team relationship
- Maintain confidential correspondence, filing, telephone communication
- Immigration Inquiries
- Continuous Process Improvement
- Multitasking Abilities
- Legal Requirements
References
- Shavilashni Devi, HR Officer, 9122474, hr@vitifoods.com.fj
- Sofaia Sau, Currently at home (nursing her baby), 2906650, sofaiamekeivale@gmail.com
- Catherine Abong, Call Centre Agent, 7639394
- Timaima McGoon, Receptionist, 8059642, teeledua7@gmail.com
Hobbies and Interests
- READING
- HOME DESIGN
- MUSIC
- HIKING
Timeline
Call Center Customer Service Representative
Mindpearl
09.2023 - 10.2023
HR Intern
Fiji Sports Council
PART TIME - Carpenters finance
University of The South Pacific
Bachelor of Commerce from HR Management & ER And Public Administration
University of The South Pacific
Diploma from HR Management
University of The South Pacific
Certificate from HR Management
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