Matelita Nuku
Suva
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Information Management Officer position. Ready to help team achieve company goals. Currently Studying National Certificate Level 2 and 3 in Information and Technology.
Overview
21
21
years of professional experience
Work History
Guest Room Attendant
Westin Denarau
10.2019 - 10.2020
- Replenished guest room water glasses, toiletries, and paper products.
- Reported damages, disturbances and shortcomings to supervisor.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Exercised politeness and discretion when dealing with guests and guest property.
Typist
Ministry Of Education
09.2001 - 08.2005
- Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
- Transcribed meeting minutes into digital format and stored in data repository.
- Created and modified corporate documents and forms.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Organized and maintained precise confidential personnel files.
- Completed basic calculations and formulas to verify data accuracy prior to entry.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Prepared statistical reports with relevant company data and statistics.
- Verified data entered into database by reviewing, correcting and deleting data.
- Checked completed work for proper spelling, grammar, punctuation, and format.
- Prepared data by compiling and sorting information.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Entered data into databases in alphabetic and numerical order.
- Researched online and offline sources to obtain information for official documents or correspondence.
Reservation Officer
Tokatoka Resort
08.1999 - 09.2000
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Worked closely with front desk to achieve full occupancy of property.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Checked in average of Number passengers per flight.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Maintained awareness of types of rooms available in different resort locations.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Handled reservations and answered questions from interested patrons for busy Number-room hotel.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Education
National Certificate In IT - Information And Technology
Vishan’s Institute of Technology
SuvaCertificate In Human Resources Management - Human Resources Management
Keshals Institute
Suva09.2022
Fiji School Leaving Certificate -
Lelean Memorial School
Nausori01.1998
Fiji Junior Certificate -
Jasper Williams High School
Lautoka 01.1995
Skills
- Network Administration
- Information confidentiality
- Operating system management
- Documentation Management
- Documentation And Reporting
- IT resource use
- IT risk management
Timeline
Guest Room Attendant
Westin Denarau
10.2019 - 10.2020
Typist
Ministry Of Education
09.2001 - 08.2005
Reservation Officer
Tokatoka Resort
08.1999 - 09.2000
National Certificate In IT - Information And Technology
Vishan’s Institute of Technology
Certificate In Human Resources Management - Human Resources Management
Keshals Institute
Fiji School Leaving Certificate -
Lelean Memorial School
Fiji Junior Certificate -
Jasper Williams High School
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